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“Expected better. ”

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Hotel Indigo Athens-University area
Ranked #4 of 23 Hotels in Athens
Certificate of Excellence
GreenLeadersGold level
New London, Connecticut
Level Contributor
123 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Expected better. ”
Reviewed 23 July 2014 via mobile

Very modern in all aspects. Beautiful entry with amazing bar/resteraunt with friendly staff, great food, and fast service. Local beers on tap were amazing and bottle selection fantastic. pretty good prices for a hotel. First room was standard king. my wife did not car for the lack of dresser. Broken shower door handle on frame less shower door got us a move and an upgrade to a suite. Suite had same loose handle and still no dresser. Cards deactivated midday on Sunday despite Tuesday checkout. Staff incredibly helpful with all problems. I expected slightly better for one of the more expensive rooms in town. I splurged to get a nice room not up to standards. Hopefully will improve so we can try it again. Amazing location with parking on site. Parking cost only came up with hotel receipt. Kind of a surprise, but no doubt I could have found it if I looked. Hope to try again to compare the two visits.

Stayed July 2014, travelled with family
Helpful?
Thank BeerEnthusiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barryrutherford, General Manager at Hotel Indigo Athens-University area, responded to this review, 26 July 2014
Dear Beerenthusiast,

Thank you for your recent stay at our hotel in Athens, GA. I appreciate you taking time to provide such a detailed review. I will check with my staff to make sure that all things recommended will be taken care of for future guests. Please come again and let us know in advance when you are arriving.

Barry Rutherford
Managing Partner, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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482 reviews from our community

Traveller rating
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    39
    11
    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta, GA
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 July 2014

We had a really nice stay at the Indigo. Bear in mind, we had a super-low block rate, so I didn't walk in expecting a four-star experience. The beds were great and the efficient layout made the most of the space in the room. We were impressed with how clean the rooms and common areas were, and when we were there it was quiet. As far as creature comforts go, we didn't stay long enough to miss them. Sure, a pool would have been nice. We also would have appreciated a TV that wasn't dying by degrees, but it functioned. The one thing we needed was an in-room refrigerator which was delivered upon request at no charge. We came and went without once seeing a staff member. All in all, it was a pleasant experience.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank philadelphiastory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barryrutherford, General Manager at Hotel Indigo Athens-University area, responded to this review, 26 July 2014
Dear Philadelphiastory,

Thank you so much for your recent stay and taking the time to write such a thorough review. We hope you will have a future opportunity to return to our hotel. If so, please reach out to us ahead of time and let us know you are coming.

Barry Rutherford
Managing Partner, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 14 July 2014

If staying in Athens, Ga. and your primary concern is for an ultra- modern beautiful lobby with mini art display, ultra- modern decor in your room, and an ultra 'green', "we recycle everything" philosophy this hotel is for you. If, however, you're seeking creature comforts (such as a room with someplace other then the bed or an office chair to sit in or adequate lighting to read by, or a closet with a door on it, etc.) stay away. This hotel (really a multiple-story motel) is all show and very little go. They'll try to charge you $10 per night to park your car (as if you have any other choice!), the eggs at breakfast (served on beautiful rectangular plates with black napkins, of course) are powdered and/or tasteless, there's no lunch service, and the dinner menu is sparse. To add insult-to-injury there's no swimming pool (IN THAT CLIMATE!) because chlorine is not eco-friendly! TOO BAD FOR THE ECO AND WORSE FOR THE SWEATING GUESTS! Also beware requesting a "handicapped equipped room" as my 96 year-old mothers' was identical to mine and she had to ask for a rubber mat for the shower, there were no grab bars, and she had to ask for additional lighting to be supplied so she could see. There are plenty of older, not so "green", but ever so much more comfortable rooms to be had in Athens that there's no reason to subject yourself to the Indigo.

Room Tip: West-facing rooms face the hotel parking lot and a fire station while East-facing rooms face another...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Lewis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barryrutherford, General Manager at Hotel Indigo Athens-University area, responded to this review, 16 July 2014
Dear Lewis S,

I would like to personally apologize for your recent experience at our hotel. I was unaware at the time of the issues you encountered, and all of these items should have been taken care during your stay. I wish we could have done a better job of making sure your elder mother felt safer in her room and maneuvering around the hotel- our staff should have helped you and her with that.

I appreciate the wonderful things you said about our architecture, recycling and uniqueness, we take great pride in that.

If there is anything I can do for you upon a return visit to Athens, please ask for me personally. Thank you for staying with us and I do hope your time in Athens with family and friends was enjoyable, despite the issues you encountered with us.

Barry Rutherford
Managing Partner, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belton, Texas
2 reviews
Reviewed 14 July 2014

Location is great; we could just about walk to all the places we wanted to visit. Staff were excellent and very courteous. We had a great time while there. Lots of places to eat very close by but the food prepared and served at Hotel Indigo was also excellent.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Ronnie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barryrutherford, General Manager at Hotel Indigo Athens-University area, responded to this review, 26 July 2014
Dear Ronnie W,

Thanks for coming to Athens and writing such a nice review on our hotel and staff. It was a pleasure having you stay with us and I'm pleased we were able to meet and exceed your expectations. Our staff strives to provide excellent guest service in a relaxing environment for our guests. Please come see us again soon.

Barry Rutherford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers Fl
Level Contributor
3 reviews
3 hotel reviews
Reviewed 14 July 2014

Best of services. Staff and GM fabulous. Loved the ambience. A very welcoming place to stay away from home. Tremendous experience , and one in which we will experience again. The outstanding use of natural materials, such as old discarded wood from some old factories in the Athens area and which were incorporated into the overall decor was a super way to utilize the environmental aspects of the entire hotel. The use of concrete as insulation is an ingenious idea. Although not beautiful, very functional and adds to the energy savings and strong structure of the hotel as well.We thought the use of one's room key to save energy as one leaves the room was a great idea to save energy.
The Rialto room was very functional for our uses. Had all the amenities needed. It is a great venue for private parties, etc.

Room Tip: We stayed in the Penthouse, and loved it.
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  • Stayed June 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barryrutherford, General Manager at Hotel Indigo Athens-University area, responded to this review, 26 July 2014
Dear C Hall,

Always great to hear from you and to have you stay with us. Thanks so much for the nice review of our hotel and staff. It was out pleasure to serve you. We hope to hear from you very soon about a return visit to Athens and to Hotel Indigo.

Barry Rutherford
Managing Partner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
1 review
Reviewed 10 July 2014

Austin at the front desk is unbelievable. He accommodated each one of my strange work related requests & went above & beyond to assure I was satisfied with my stay. This is hands down the best hotel in Athens & I was able to appreciate & enjoy the experience thanks to his help:)

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dollywat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barryrutherford, General Manager at Hotel Indigo Athens-University area, responded to this review, 12 July 2014
Dear Dollywat,

Thank you for your recent review and also staying with us at Hotel Indigo-Athens. I appreciate your comments about Austin which I have passed along. So glad you chose to spend your time in Athens with us, and if there is anything we can do for you in the future please let one of our staff members know.

Regards,

Barry Rutherford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 July 2014

We've stayed here several times and loved it. Beautiful modern hotel concept. LEED award hotel for sustainable design. Nice lobby bar. Easy walk to dining, nightlife, Georgia Theater, Civic Center events. Great value through Hotels.com if you can guess the hotel. Our favorite destination in Athens.

  • Stayed November 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank NAB3ATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barryrutherford, General Manager at Hotel Indigo Athens-University area, responded to this review, 12 July 2014
Dear NAB3ATL,

You're extremely kind to complete the TripAdvisor review on our hotel in downtown Athens. We strive to be PERFECT as you say in everyone we serve. We hope you have an opportunity to return to Athens and stay with us yet again. Thank you and enjoy your week.

Sincerely,

Barry Rutherford
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Athens-University area

Property: Hotel Indigo Athens-University area
Address: 500 College Ave, Athens, GA 30601-2634
Phone Number:
Region: United States > Georgia > Athens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 23 Hotels in Athens
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Indigo Athens-University area 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
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