Despite having only four or five tables, my business party of five had to wait several minutes at every turn. From initial order to food delivery - no special orders, three burgers, a fish plate, and a salad - took over 40 minutes. There were service delays of multiple minutes, including asking for our order, asking for dessert, and collecting our credit card. My business companions tell me that I should think more "Southern". I don't get it.
As for the food, we had the fiddlesticks appetizer, shown in the first picture. The local greens had a crisp taste, but were buried in too much oil for my taste. Two other eaters liked them more, while two people didn't like them. We all enjoyed our main courses. I particularly liked the cheddar and mayo flavors that accompanied but did not overwhelm the meat. It was a better burger than Five Guys, my Athens standard.
We tried a couple desserts. I thought the shortcake (not on the standard menu) was very good, but not spectacular. Two other people really enjoyed ice cream sandwiches, which did look tasty.
Heirloom is a pretty decent place. I wish the service was attentive; from comments here, it seems like our experience was not unusual. That would make this a place I'd like to visit again.
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