I was VERY disappointed with this hotel. I booked online and arrived to find they placed my family and I in a Smoking room due to the fact that I booked over the Internet. The facility looked run down and my room was dirty, even though the front desk assured me it was "deep cleaned". The carpets and chairs had stains all over and the bathroom mirror had the remains of a message written on it. The shower curtain was hanging on by a single screw on both sides that were very loose. Due to all of the events going on in the area, I was not able to get a new room and was stuck there in a stinky disgusting hotel room with my children. I will NEVER stay at a Howard Johnson again.
We deeply regret that we fell short in meeting your expectations with the booking process, the room that you reserved as well as the cleanliness of the room. Please accept our sincere apology and be rest assured that your comments are taken to heart and we will do everything to ensure that these issues are rectified.
Your comments will give us the opportunity to correct our deficiencies and we are grateful that you made the effort to share your experience with us. We will make an assessment of the condition of our rooms so that we may be able to provide you a far better experience should you reconsider and visit us again.
We had a unfortunate mix up with our hotels in athens, so we were placed at the Howard Johnson. By all means of filth, this place fit the definition. The first hours our staff noticed the bed sheets were spotted with a brown substance. I noticed this, recognized it as blood (as a mortician you know this stuff!). So we stripped the sheets off, the best surprise of our trip was found there. Urine soaked bed covers, not on one but multiple beds at that. Stripped those suckers off and took lots of pictures and demanded new sheets from the office. By the time i had got to the office 3 people we also complaining of the same situation. And asked for a different room. The " clerck" said they have no available rooms. She suggested to check out or deal with it. I was so royally pissed at this time and asked for just plain bed sheets, and was shot down immediately withe the "we have none available" with a threat from a mother to call the local news for a on-TV investigation, 2 large trash bags came forth from behind the desk. Will never stay here again! no refund,apology or help offered. The pictures have been sent to HHS for a inspection reminder. Worst stay in my life.
It brings us great sorrow when we read that you experienced such poor service at our hotel. We understand your disappointment with regards to the room condition and the appalling condition of the bed sheets. Please accept our sincere apology for the inconvenience it has caused you.
We know that we have failed you. Please be assured that your concerns will not go unnoticed and we will definitely inspect each and every room to rectify the deficiencies you have mentioned. We will meet with our staff members as well to ensure that we provide them with the correct way to treat our valued guests.
We are hoping that you will reconsider and give us a chance to show you a far better experience.
I had high school students with me, and rooms were clean and well equipped. Breakfast not good at all.
We thank you for bringing to our attention your experience and comments regarding your stay at our hotel. Your voice is of utmost importance to us, as it is our aim to provide the highest level of service to each guest who stays with us. Thank you very much for appreciating our good sized rooms and facilities as well as the reasonable room prices. As for the quality of food served at breakfast, we will give this matter due attention in order attain our goal. Please do consider us again on your next trip.