I stayed at this hotel for eleven consecutive nights. My decision to stay at this particular establishment was based onthe recommendations of this web site. Having read the issues with the dog kennel next door, I requested a room on the opposite side of the building. I had no noise from dogs.
The desk staff is great. Desk clerks, housekeeping and breakfast cook all were courteous. The room was comfortable with standard, but not outstanding ammenities. I made a point to tip housekkeping everyday to ensure I would receive good care. This is one area in which I was disappointed. Perhaps it was due to the fact that I stayed so many consecutive days, and it may not be an issue if you are just staying one or two nights, but housekeeping was just not up to my standards. The bed was made, often in a sloppy manner, but made none the less. Every day there was something lacking: a fresh bag for ice, trash can liner, shampoo/conditioner, bath mat. . . always something. My biggest issue with housekeeping was that the place as never dusted, or vacuumed, nor was the bathtub washed the entire eleven nights I stayed there. Maybe it is their policy to just do those things at checkout, but eleven days is too long to wait.
My next issue is the amount of tradesmen that frequent this establishment. Lots of tradesmen arrived with big trucks pulling trailers and took up six to nine parking places each. With several tradesmen checked in at the same time, this created a parking shortage at the hotel, but no one seemed to care, regardless of the fact that I mentioned it to two of the desk clerks.
The final issue I would address would be the fact that some of the tradesmen would leave their doors propped open while they socialized. This created a lot of noise in the hallways. It was after midnight one night when their voices were so loud I just couldn't tune it out and had to call the front desk. A clerk personally went to the room to inform them of the noise caused by leaving their door open, and it was resolved, but that is just the sort of clientele that frequent this location.
This has caused me to question the rating system of Trip Advisors. This was rated the best place in Augusta. I just have to disagree with that rating. There had got to be someplace better.
- Official Description (provided by the hotel):
- Conveniently located on Interstate 20, the Comfort Suites® hotel is less than three miles away from the Augusta National Golf Club, home of the Masters Tournament. This Augusta, GA hotel is also minutes away from local points of interest like the James Brown Arena, the Augusta-Richmond County Civic Center and Augusta State University.Nestled beside the Savannah River, the Augusta Riverwalk and downtown historic Augusta are both less than four miles from the hotel. These areas offer a variety of sightseeing opportunities, museums, numerous entertainment options, specialty shops and unique eateries.Guests of this Augusta, GA hotel are invited to enjoy amenities and features including:•Free wireless high-speed Internet access•Free local calls•Seasonal outdoor pool and sundeck•Fitness center and saunaYour Morning Breakfast is full of hot and delicious options making breakfast at Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.Business travelers will appreciate conveniences like free weekday newspapers, a public computer with Internet access, and copy and fax services. Our banquet and meeting rooms can accommodate most business or social functions.All of our spacious guest rooms have microwaves, refrigerators, curved shower rods, hair dryers, flat-screen televisions,spacious work desks, pillow-top mattresses, sofa sleepers, irons, ironing boards and cable television. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms.For added guest convenience, we offer free parking that can accommodate most cars, trucks and buses. Coin-operated laundry facility is available.Whether your travels bring you to breathtaking Augusta for business or pleasure, make the Comfort Suites hotel your home away from home. Our ideal location, countless amenities and friendly staff await you. ... more less
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