-One very slow-working elevator for the whole hotel (staff and guests).
-Club level is not worth paying money for. The evening “hors d’oeuvres” consisted of a tray of block cheese and crackers, a hotplate of frozen eggrolls, and a platter of some sort of deli pinwheels. The three choices were laid on the counter, with zero signage explaining the mystery concoction of their makeup. No attendant was ever in the area to ask questions about it either.
-Bar service/Restaurant area- How can this hotel call the handful of casual chairs and tables surrounding the bar a steakhouse??? Although the appetizer had at the bar was definitely good, I could completely understand feeling ripped off for being charged steakhouse prices in a motel-breakfast nook atmosphere.
This brings me to my biggest problem with this establishment: the bartender was on point, but she was having to reign in her fellow servers (who were probably the “steakhouse” waitresses. The waitresses were unprofessional and without tact, gossiping about customers and staff issues in full earshot of the bar customers. If the bar customers were regulars and were familiar, I would have understood a bit better, but I could hear everything and I am definitely not a regular. At one point, I came to understand the (possibly alcoholism-related) plight of another customer all too familiarly because of the giggling and offensive gossip provided by one waitress to another. Wondered what they said about me as I walked away… Staff definitely needs better training on basic customer service and basic adult tact.
-SPG level appropriately recognized by front desk attendant
-Good stock of sodas and water in the club
-Room was very comfortable, clean, and well stocked
Overall, I would definitely recommend staying here if you’re looking for Augusta lodging, but do stay far away from the restaurant and bar.
- Official Description (provided by the hotel):
- Our hotel is located in downtown Augusta, conveniently located near Augusta National Golf Course, home of the Masters Tournament. ... more less
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