My extended family and I stayed here for one night after my graduation. While one of the newer hotels in the area, we experienced a number of issues that were not handled appropriately. My uncle returned to his room after dinner to find his room door would not open. He went downstairs twice to get replacement keys without success. Maintenance came up and replaced his entire lock, but his key still did not open his door. At this point it was midnight, and he decided to just go to bed and lock the door without being able to re-enter in the morning. In the morning, he asked to speak to a manager, since the night clerk did not offer any assistance the night before. The manager was reportedly on the phone and unavailable for the hour while we ate breakfast, and the front desk clerk did not offer any resolution to the situation. Then, as we were leaving, the clerk said the manager had agreed to refund his room charge, but still he/she would not address him in person.
In addition, we requested extra towels betyond the two in our room. The clerk told us they would be brought up within the hour. Upon returnong from dinner five hours later, we still had no extra towels. We called down again, and we were told that the hotel did not have any extra towels available, but we could go pick up pool towels downstairs if we wanted. I don't care how full a hotel is, but there is no excuse for running out of clean towels. The pool towels we hardly larger than hand towels, and not an acceptable substitute.
Overall, the staff at this hotel were very young and not well trained. When my grandmother was waiting downstairs, the clerk would not let her call up to our room, saying it wasn't allowed. Between the unhelpful staff and unresponsive management, we will not rush to return to this property. I would recommend the Sheraton next door instead.
- Official Description (provided by the hotel):
- Let us welcome you to the brand new Holiday Inn Express Augusta North hotel just off of I-20 and Washington Road near downtown Augusta. Whether visiting for business or leisure our hospitality is appealing. Our Augusta hotel offers relaxing rooms featuring stylish decor & amenities, including wired/wireless HSIA, 32 inch HDTV & plush triple sheeted bedding. Our Holiday Inn Express Augusta North hotel is your home away from home. ... more less
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- Also Known As:
- Holiday Inn Express Augusta North Hotel Augusta