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“Not up to Hampton Inn Standards”

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Hampton Inn & Suites Augusta West
Ranked #13 of 83 Hotels in Augusta
Certificate of Excellence
Roslyn, New York
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Not up to Hampton Inn Standards”
Reviewed 6 August 2013 via mobile

Went to this place because they said it was "better" than the other Hampton inns in town. This place was pretty rough around the edges. We stayed in many Hampton inns and this was far inferior than the others. The parking was small and I had to park on the street. Not a pleasant Experience.

Stayed August 2013, travelled with family
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Hampton Inn & Suites Augusta West, responded to this review, 9 August 2013
Thank you for writing a review about your recent stay at our hotel. We are very sorry you didn't have a great experience at our hotel. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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379 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Yakima, United States
1 review
Reviewed 24 July 2013

This hotel was clean and staff friendly. The breakfast was very good and a good variety that changed every day. Rooms were quiet and very little outside noise. I would have liked access to a washer/dryer for my extended stay, but all else was very good.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Edward S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Hampton Inn & Suites Augusta West, responded to this review, 29 July 2013
We're pleased to hear that our hotel was everything you had hoped. Thank you for choosing to stay with us and we hope you'll visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
north GA
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 July 2013

It's can be a crap shoot with Hamptons because some are really nice and updated and some seem to be a old Motel 6 with Hampton logos slapped on. This one fell in the upper middle.

I had booked a 2 queen room online and when we got to our room, it was a king. They changed us with no problems and really quickly so that was great. In the queen room, I noticed a big metal box plugged in on the desk. When my husband checked it out, we discovered it was an ozone air scrubber - someone had apparently smoked in that room. I do NOT consider this the hotel's fault (if you really need to smoke that bad, don't be rude & lazy - go outside!) and I was actually impressed with their methods. There was the ozone machine and the carpet was damp from what we assumed was a good cleaning. I noticed an 'off' smell as we walked in but it was very slight and I didn't immediately recognize it as cigarette smoke. I'm incredibly sensitive to that smell so the fact that I didn't run screaming was a big deal!!

The breakfast the next morning was really good. They had the premade cheese omelets and they were honestly the best ones I've ever had at a Hampton. No hard, inedible edges or half-cooked middles. I just wish they'd had more than one waffle iron - we were backed up 4 at a time for those!! :)

As others have said, parking isn't ideal. The front gets full fast and if you park in the few back slots, you have to walk around uphill or go through the indoor pool area that's very steamy.

The one thing that really kept me from giving this hotel Very Good was the beds. They. Were. Horrible. It was like sleeping on a piece of plywood on springs and both beds were this way. I got little to no sleep and my husband and son didn't fare much better. I was so uncomfortable that at 4 am, I got up and slept in the side chair.

Other than the beds, it was a nice hotel for the one night we needed on our way to Edisto Island. Next time, I'll know to take a thick matress pad if we stay at this place!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hulagirl1133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Hampton Inn & Suites Augusta West, responded to this review, 16 July 2013
Thank you for staying with us! We're pleased to hear that for the most part our hotel was everything you had hoped. We do apologize for the mattress issue and we thank you for your honesty.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
roswell, United States
1 review
Reviewed 24 June 2013

Good value for dollars. Location used by military and business groups. Friendly and professional staff. Accommodations getting a little dated. Close to major highways and shopping. Close to recreation facilities(golf, tennis, etc.) Location great for access to Ft. Gordon.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Raymond J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Hampton Inn & Suites Augusta West, responded to this review, 25 June 2013
Thank you for staying with us and for taking the time to let us know what you thought about our hotel. We look forward to seeing you again the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, United States
1 review
Reviewed 5 June 2013

This is a good, clean hotel. The staff is friendly and helpful. The breakfast is high quality for the price with a wide variety of options. We were only in town for the weekend, so our time was limited and we didn't take advantage of the fitness center. However, the location is convenient as it close to the interstate as well as lots of restaurants.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Linette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Hampton Inn & Suites Augusta West, responded to this review, 17 June 2013
Thank you for taking the time to let us know how much you enjoyed your recent stay with us! We look forward to seeing you again soon :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, TX
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2013

Stayed here briefly while visiting friends. the hotel was quiet and clean,had good service, and delicious food for breakfast. Price was pretty steep though even compared to other Hampton Inns. Easy to find off the freeway. There didn't seem to be a lot of parking spaces: a couple of large trucks filled the lot.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElViejo07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Hampton Inn & Suites Augusta West, responded to this review, 17 June 2013
Thank you for staying with us and for taking the time to let us know your thoughts! We're glad that you enjoyed your stay and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 May 2013

Stayed at this same hotel before and it was great. Apparently they made a change in management, and also with their beds and pillows since our stay the first time. We requested another room but when I checked it out - it was the same so there was no point in moving. We would not stay at this particular hotel again.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank S R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Hampton Inn & Suites Augusta West, responded to this review, 17 June 2013
We're disappointed to hear that our hotel was not what you had hoped it would be. Please contact the hotel manager directly if there is anything that we can do to make it up to you. We hope that you will choose to give us another chance the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Augusta West

Property: Hampton Inn & Suites Augusta West
Address: 4081 Jimmie Dyess Pkwy, S BELAIR RD, Augusta, GA 30909-9469
Phone Number:
Region: United States > Georgia > Augusta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Augusta
#9 Business Hotel in Augusta
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Augusta West 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hampton Inn And Suites Augusta West
Hampton Inn & Suites Augusta West Hotel Augusta
Hampton Inn Augusta
Augusta Hampton Inn

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