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“Quality + Staff = Excellent”

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Candlewood Suites Augusta
Ranked #26 of 84 Hotels in Augusta
Certificate of Excellence
Montgomery, Alabama
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Quality + Staff = Excellent”
Reviewed 22 January 2014

I needed to work in the area for about 3 months. Found this online as a good price, booked online to try it out. After all this time and the many cities and work trips I have had, the Candlewood Suites are the best of all facets looked for in a stay.

Room Tip: Well stocked Kitchen utensiles.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wes B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betty C, Public Relations Manager at Candlewood Suites Augusta, responded to this review, 24 January 2014
Thank you very much for taking the time to write us a review. We are so happy you enjoyed your stay with us and you were impressed with our staff. We pride ourselfs on going above and beyond to please our guest. Having long term guests is always our goal, thank you for spending your three months with us! We hope you decide to stay with us again if your every in Augusta. We like to be a home away from home!
Christina Bishop
Public Relations
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171 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Dallas, Texas
Level 4 Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 January 2014

I apologize for getting to this so late. I stayed at this location for 9 weeks just before Thanksgiving 2013. I stay at the Candlewood Suites whenever I can and that is 40+ weeks a year.
This location was perfect, clean, safe, and all were very friendly.
I was upgraded to a suite after the 1st night as a gold member, was greeted daily, and was taken care of whenever I needed anything.
Housecleaning was top notch, staff very professional, grounds kept clean and in order.
I had no problems with the room key, not one single time so as the previous poster had stated this has been fixed. Thanks you Candlewood for once again not disappointing me with a terrific stay.
Oh, the Beds are always amazing at Candlewood, I know I bought one through their site for my home a few years ago. Thanks again, Jay S.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank floatmanjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betty C, Public Relations Manager at Candlewood Suites Augusta, responded to this review, 17 January 2014
Thank you so much for your review. We our so grateful you choose to stay at Candlewood Suites during your time in Augusta. We are glad you liked our staff and location. we are glad we can provide you with a service that will make you want to come back. Please Choose us again while staying in Augusta!!

Christina Bishop
Public Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville, North Carolina
1 review
Reviewed 30 December 2013

I have never stayed in a place where I felt so welcomed. The Manager, Betty Carter, and her employees were the friendliest people I have ever encountered in the service industry. The facility was clean and well-maintained. I will stay there every time I am in Augusta.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betty C, Manager at Candlewood Suites Augusta, responded to this review, 2 January 2014
Thank you so much for the nice review. Please stay in touch with the hotel, and when you
come back to AUGUSTA, GEORGIA, let us be the hotel for you. It does take time out of
your day to write a review for us and we want you to know how much we do appreciate
your time.
again,
THANK YOU,
BETTY CARTER
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Columbia, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 December 2013

I recommend the Candlewood Suites.

The Room
We were in the 2 room suite. Nice kitchenette, dishes, silverware, glasses. Dishwasher. Full size fridge. Everything you need. A couch/sofabed (not very comfortable as a couch, to be honest). A leather recliner chair – VERY comfortable.
There was a nice long table/desk with 2 chairs.
The 2-room suite has a TV in the bedroom and one in the living room. Most rooms only have 1 TV.
Easy to use wireless internet.

The price – very affordable (as long as it is not Masters’ week).

Service –
They took care of us. There was a mix-up, and they were overbooked. We had booked a 4-night stay, but they called to say they had more military people than they had expected the first night. (they have a contract with our fine servicemen, who regularly stay there.) They set me up next door at the Jameson Suites (also a nice place) and paid for it. Then I returned the next day for the last 3 days. They also allowed us to check in an hour early, and gave us a complimentary upgrade to the 2-room suite (we paid for the regular suite).
So it was inconvenient to switch hotels (but only a little, as Jameson is about 100 yards away), but they made up for it.
Everyone was very nice.

The gym – they have a nice little gym with weights and cardio equipment. (better than the one at Jameson).

If we ever have to return to Augusta, we would definitely stay at Candlewood again.

Nice clean room, great service, good price. What more can you ask for? (ok, a Jacuzzi would have made it perfect, but I guess you can’t have everything!)

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoeFromColumbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betty C, Manager at Candlewood Suites Augusta, responded to this review, 30 December 2013
Thank you for writing us a review and recommending our hotel to future guests. We apologize for the initial mix up but we are glad that we were able to take care of you and make your stay pleasurable. We hope to see you on your next visit to Augusta, Ga!
Thanks,
Candlewood Suites
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Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 November 2013 via mobile

Very friendly staff, super clean rooms, came with full size refrigerator/freezer, sink, range, microwave, flat screen tv, dvd player and we were able to hook up or xbox 360 and connect to the hard wired Internet and play games on line. We did have to call a 1.800 number and give them the ip address but it took 5 minutes or less to do that. Free coffee in the downstairs area and coffee makers in room. Good pressure in the shower. Very comfy beds and bedding. Overall a great stay. Military friendly. Located near grocery stores, gas stations and restaurants. Shopping about 3 miles away. Will stay again since our kid is stationed at ft Gordon right now. There is no free breakfast, but the convenience of the fridge and stove make up for it since most motel breakfasks are meh at best. Fruit and cereal is available for purchase (and if I saw correctly the prices we more than fair). Glad we checked this place out. Also in the IHG hotels group. .big plus.

Stayed November 2013, travelled with family
Helpful?
Thank julih5760
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betty C, Manager at Candlewood Suites Augusta, responded to this review, 30 December 2013
Thank you for writing a review. We are glad to hear that you enjoyed your stay and all of our signature Candlewood Suites amenities. We look forward to seeing you again in the future.
Thanks,
Candlewood Suites Augusta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lac du Flambeau, Wisconsin
1 review
Reviewed 13 November 2013

Easy access off the hwy, parking is well lit to feel comfortable about leaving your car. Staff was very curteous. Hotel room was very clean, bed comfortable. Showers good., iron board and iron in good working condition to iron up some clothes. refrigerator and sink, coffee, all good. as an extended stay hotel, keep in mind, the room lines are not changed up each day, good privacy for those that want it.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duane c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Augusta, responded to this review, 30 November 2013
Dear duane c,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I was delighted to read your review and your very kind comments regarding the team here at the hotel and the facilities on offer. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. We hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Karen G.
Case Manager
IHGCare
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Augusta, Georgia
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 October 2013

Husband and I and two cats stayed here for around a month while searching for housing in the area. There are washers on the first floor, and a small gym with treadmills and some other things. There is hot coffee in an instant machine in the "shop" 24/7. A courtesy local paper was nice. The bedrooms shut off from the rest of the suite, and the bathroom is totally separate too, so it is wonderful for a longer term stay, when one person wants to sleep and one wants to watch TV. I'm pretty sure our couch was a fold out. Not huge, but everything you need is there. It was clean, but sometimes other occupants would put trash bags into the stairways near the trash cans. So they would be there overnight until the housekeeping staff came. There are also DVDs behind the desk for rental. All in all a good stay and will go back if needed.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KBMovingGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betty C, Manager at Candlewood Suites Augusta, responded to this review, 10 October 2013
thank you for taking the time to write a review on tripadvisor for us.
we use this for training our employees to see our hotel as a
guest sees us.
again,
THANK YOU,
MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Augusta

Property: Candlewood Suites Augusta
Address: 1080 Claussen Rd, Augusta, GA 30907-3206
Phone Number:
Region: United States > Georgia > Augusta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Augusta
#7 Business Hotel in Augusta
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Augusta 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Pet friendly hotel is near Masters Tournament at Augusta National! Welcome to the Candlewood Suites Augusta. Our comfortable extended stay hotel in Augusta, Georgia is located right off I-20, convenient to many nearby attractions. Guests lodging at our Augusta hotel can travel easily to area attractions and activities with our location in the north part of Augusta. Our hotel is close to the Augusta National Golf Course, where the PGA Masters is played every spring. Other nearby attractions include the National Science Center, the Augusta Riverwalk, the Augusta Golf Hall of Fame and historic downtown Augusta. If you're traveling on business in Augusta, Georgia, our hotel is within 10 miles of many area businesses, including Comcast, John Deere, Club Car, Serta and University Hospital. In addition, business travelers can stay connected with complimentary high-speed Internet access in all rooms and an on-site business center. Consider us home when you stay at our well-equipped hotel. Our Augusta Candlewood Suites helps you feel comfortable with amenities that include complimentary laundry services, an on-site convenience store and a fitness center. Your extended stay at our Augusta hotel can be enjoyed with suites featuring fully equipped kitchens. Make your reservations today at our Augusta hotel, where you can enjoy a convenient location and amenities that help you feel at home. ... more   less 
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Also Known As:
Candlewood Suites Augusta Hotel Augusta
Candlewood Augusta
Augusta Candlewood Suites

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