I was traveling on business with a colleague and had reservations at this Courtyard by Marriott property for April 24 - 27. Imagine our surprise upon check-in to find that only 1 of us could get a room because the hotel had been "over booked". We were informed of this situation only after one of us (me) had checked in and had gone to my room. I received a call from my colleague moments later telling me that the hotel clerk was asking her to stay in my room on a pull-out couch because they had no other rooms.
I went back to the front desk to inquire as to the situation and our options and was told (dully and without any remorse whatsoever) that they had over-booked by extending the reservations of other guests rather than honoring their reservation commitments to guests like us.
The front desk clerk was (1) disinterested, (2) unhelpfui, (3) borderline rude (this last comment is due to the fact that when we first arrived (at 11PM) she was chatting with someone and neither acknowledge our presence verbally or by making any eye contact whatsoever. So we literally stood there for 8 minutes staring at her to be told 20 minutes later - and again - after one of us had already gone to her room - that the hotel had fouled up our reservations.
At midnight we were on our own to find adequate lodging for the night. THANK GOODNESS FOR THE HILTON GARDEN INN NEXT DOOR! The HGI was also full, but their front desk clerk went out of his way to find us a room - and that is where we stayed for the remainder of our time in Augusta.
Will absolutely never patronize this Marriott again and quite frankly will avoid Marriott properties in general.
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- Also Known As:
- Courtyard By Marriott Augusta Hotel Augusta
- Augusta Marriott
- Augusta Courtyard