I stayed with family members in early June and had a nice time. The hotel is very convenient from exit 199 off I-20. There are plenty of places to eat and shop on the nearby street (Washington Rd.). The room was clean and comfortable. I slept well on the bed except it kept sliding off, with the lack of frame. Pillows were very soft and supportive. The bathroom was a little space and difficult to maneuver in, but clean. I did not have time use the gym this trip due to family events, but I will check it out next trip.
I had breakfast one morning in the hotel and it was pretty good, but pricey. It did not come with our room, so we had to pay out of pocket. They had muffins as well as other items cooked or ready to eat. The staff warmed my muffin for me, which was a nice service.
Over all the staff was more than kind to us. They are very friendly, helpful and went out of their way to do everything to make us feel comfortable and serve us as their customers.
The only thing I would like to mention is they need to think about how they handle things late at night. (I did not really discuss this with them, so I hope this is not unfair to talk about...) A family member returned some keys to us very late one night and left them with the front desk. They sent a man to our door at around 1AM, knocking and did not really explain what he wanted. Of course, I did not open the door to a stranger, especially a man at that hour. I called the desk to find out what was going on. They said that he was the night custodian and he had some keys for us. I think it would have been better if they had called us from the desk and either requested one of us to go get the keys or inform us they were sending the custodian with our keys. It was not a happy scene for me.
Also, they need to be careful about giving out people's room number to non-guests. We had an incident that could have turned into a big problem when an angry person showed up at our room unexpectedly. The person did not know our room number from the family...so I'm guessing desk told her??? Anyway, I hope they will consider this a security risk and be more careful in the future. Hopefully, someone from their chain will read this and make adjustments in their procedures. Despite these criticisms, I would still stay here in the future and recommend it to others.
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- Also Known As:
- Courtyard By Marriott Augusta Hotel Augusta
- Augusta Marriott
- Augusta Courtyard