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“Very nice”

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Augusta Marriott at the Convention Center
Ranked #14 of 86 Hotels in Augusta
Certificate of Excellence
Reviewed 12 December 2013

This was one of the friendliest places I have stayed in and I would very much recommend it to anyone visiting Augusta. Rooms are a bit small and stuffed, but well appointed. Mine was a bit dark even during the day. The bed is really comfy and the room was spotlessly clean. I really liked the service. It also has an excellent small gym. The hotel is close to the town centre and by the river in a quiet part of town.

  • Stayed: December 2013, travelled on business
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Thank Northernlassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AugustaMarriott, Manager at Augusta Marriott at the Convention Center, responded to this reviewResponded 19 December 2013

Dear Guest,
Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. I truly appreciate hearing from satisfied guests like you, and I look forward to your return.
Sincerely,
Matt Ricker
Hotel Manager

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305 - 311 of 483 reviews

Reviewed 9 December 2013

Just a 5 minute walk to downtown, and by the river, this is a very convenient location when staying in Augusta. Maybe too big, but at the same time the lobby is nice and warm.
Take half an hour to walk by the river, and although I was in winter, it was impressive. Fall must be impressive. The town is interesting, very well taken care of.

Room Tip: Ask for a room with views to the river
See more room tips
  • Stayed: December 2013, travelled on business
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1  Thank GLSMAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AugustaMarriott, Manager at Augusta Marriott at the Convention Center, responded to this reviewResponded 13 December 2013

Dear Guest,
Thank you for your positive review of our hotel. We really appreciate your feedback. We look forward to having you return as our guest and want you to know that we truly value your business.
Best Regards,
Matt Ricker
Hotel Manager

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Reviewed 2 December 2013

We spent a night in conjunction with a mountain biking trip. The location on the river is perfect, and walkable to a nice downtown. The best part was the very personable service from everyone I came in contact with.....front desk, bellstand, food and beverage and housekeeping folks were all very friendly.

  • Stayed: November 2013, travelled with friends
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Thank Charlie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AugustaMarriott, Manager at Augusta Marriott at the Convention Center, responded to this reviewResponded 13 December 2013

Dear Charlie,
Thank you for your positive review and your kind words. We are pleased that we have met your expectations. These words mean a great deal to us. Our staff try their best to go above and beyond for our guests, and we will continue to strive to keep your valuable business.
We look forward to your next visit at our property.
Best Regards,
Matt Ricker
Hotel Manager

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Reviewed 29 November 2013 via mobile

We stayed in the Suites section of The Augusta Mariott over the Thanksgiving holiday. This once gem of a hotel is now in dire need of an interior update. The carpet in our room was very dirty, the furniture looked old and dirty, the tub and sinks drained poorly, and we found several hairs that didn't belong to us. The new convention center appears to be a great addition to this complex, but the rooms need to be brought up to date.

Stayed: November 2013
Thank GVLBUCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AugustaMarriott, Manager at Augusta Marriott at the Convention Center, responded to this reviewResponded 13 December 2013

Dear Guest,
Thank you for taking the time to send in a review about your experience at our hotel. We appreciate our guests comments both positive and where they point our challenges. We strive to deliver an excellent guest room product and in the case of your stay with us we fell short and for that I am very sorry. I will review your comments with our housekeeping team and use them as a learning point to improve. As well, we are excited that we are scheduled to undergo a guest room update in the fourth quarter of 2014 which will really freshen up the look of our guest rooms.
Thank you again for your comments. If I can ever be of service to you in the future please do not hesitate to call upon me.
Sincerely,
Matthew Ricker
Hotel Manager

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Reviewed 27 November 2013

From the lobby entrance to the river view room, the hotel was more than expected in Augusta Georgia. The room amenities were excellent, and the view of the river was great. the décor was conventional, but tasteful, and the bed was comfortable. The room was quiet, and the sitting area inviting. The restaurant had a good menu, and the food was well prepared, but the service was amateur. They had some excellent wine at a very good value.

Room Tip: Choose a river view room, and a corner suite, if possible.
See more room tips
  • Stayed: November 2013, travelled with family
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Thank smithden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AugustaMarriott, Manager at Augusta Marriott at the Convention Center, responded to this reviewResponded 16 January 2014

Dear Guest,
Thank you for your positive review and your kind words. We are pleased that we have met your expectations. These words mean a great deal to us. Our staff try their best to go above and beyond for our guests, and we will continue to strive to keep your valuable business.
We look forward to your next visit at our property.
Best Regards,
Matt Ricker
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

I had stayed at this property last year and had a good experience. This visit was not nearly so nice, and I would never again stay in the “suites” tower. The insulation was poor and we had noise from the hallway all night. We had booked a king suite with a sofa bed, but the extremely small living room area only included two chairs. Fortunately, our daughter decided not to travel with us so we did not need the extra bed. Otherwise, we would have been in a bad situation. I am a Marriott Platinum member, and am entitled to an automatic upgrade to the best available room. When I checked in, I inquired about an upgrade to a riverfront room but was told that none were available. After checking in and getting my laptop set up, I found out that there were multiple riverfront rooms available online. It was late and I did not feel like pushing the issue and changing rooms. I did complain about it when checking out. The desk clerk apologized, but offered no explanation why the upgrade was not honored.

  • Stayed: November 2013, travelled with family
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1  Thank BradNelsonJAX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AugustaMarriott, General Manager at Augusta Marriott at the Convention Center, responded to this reviewResponded 3 December 2013

Dear WineGator,

Thank you for your recent review of our hotel. We strive to deliver excellent product and service to each and every valued guest who stays with us. In the case of your stay we obviously fell short of this goal and for that you have my sincere apology. We will take your comments as a learning opportunity for our team members and coach them on better communication with our guests and to make a better effort to deliver upon our guests desired room accommodations.

Thank you again for your input. We hope to see you again at the Augusta Marriott at the Convention Center. Should you stay with us again in the future we will make every effort to do a better job.
Sincerely,
Matthew Ricker
Hotel Manager

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Reviewed 7 November 2013

I stayed at this hotel with a convention and was very pleased. The facilities were beautiful and the rooms met and exceeded our expectations. Being close to the Riverwalk was also a plus. It allowed us to walk during our breaks. The suite we were in was very nice. Plenty of closet space and the living area was perfect for our between meeting get togethers.

  • Stayed: October 2013, travelled on business
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1  Thank RoamingRobyn1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AugustaMarriott, General Manager at Augusta Marriott at the Convention Center, responded to this reviewResponded 22 November 2013

Dear Guest,
Thank you for your positive review and your kind words. We are pleased that we have met your expectations. These words mean a great deal to us. Our staff try their best to go above and beyond for our guests, and we will continue to strive to keep your valuable business.
We look forward to your next visit at our property.
Best Regards,
Darryl Leech
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Augusta Marriott at the Convention Center

Address: 2 10th St, Augusta, GA 30901-1133
Region: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Augusta
#12 Business Hotel in Augusta
Price Range: £113 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Augusta Marriott at the Convention Center 3.5*
Number of rooms: 372
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Also Known As:
Augusta Marriott At The Hotel Augusta
Marriott Augusta Hotel

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