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“Never again”
Review of Clarion Suites

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Clarion Suites
Ranked #60 of 84 Hotels in Augusta
Halifax, Canada
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Never again”
Reviewed 29 April 2014

This hotel has a lovely reception and dining area for the free hot breakfast. It has free wi-fi and refrigerators in the room. It has a pool and a nice quiet area to sit around the pool when it is open. The rooms are spacious and the bed was great. The carpet was new. BUT the hotel is tired and our room was dark and perfumed to mask the stale odours. The shower ran hot hot and then cold then hot. The tub was badly stained and the ceiling was blistered and stained. We couldn't get out of there fast enough.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DMW555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeannie c, General Manager at Clarion Suites, responded to this review, 2 May 2014
Allow me to apologize on behalf of the clarion suites for falling to meet your expectations regarding your recent visit. I shared your feedback the whole management team, to ensure we handle these types of problem.
Again, thank you for your time and valuable feedback.
Kind Rregards,
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154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
Augusta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014 via mobile

Old and rundown. The shower/bath had mold and was dangerously slippery with nothing to grab on to. The water cycled between boiling and freezing. We are leaving a day early, losing money, but we can't get out of here quick enough! I complained to the front desk but everyone seemed unconcerned.

The pool was locked in the middle of the day and I had to run around looking for someone to unlock it for me. Once in, I noticed most of the lounge chairs broken...ack!

Stayed April 2014
Helpful?
1 Thank Dotbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeannie c, General Manager at Clarion Suites, responded to this review, 2 May 2014
On behalf of our entire team, I would like to apologize for falling to meet your expectations regarding hot water and the room beening dark.
I hope that you will consider staying with us again, so that we can have another chance to provide you with a superior experience.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Augusta hotels

Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 April 2014

Front desk personnel took our credit card and tried to purchase $3000 in merchandise at Lowes
Great location to be close for the Masters but place is worn and need of maintenance
Heater smelled as if it was catching on fire

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aubur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeannie c, Front Office Manager at Clarion Suites, responded to this review, 21 April 2014
Thank you for taking the time to complete our online survey regarding your recent hotel stay at Clarion Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectation regarding the coditions of your room, and also for any inconveniences you may have encountered.
I want you to know that we take every reponse seriously and use them as opportunity for improvement. We stive to make every customer stay a satisfactory.
I have also reviewed the issues that wee mention and shared your feedback with my staff to ensure we handle these types of situations differently in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior exprience.

Sincerely,
Carnetta Lee
Front office Manager
706-868-1800 ext.507
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Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 April 2014

Older Hotel that needs updating! Clean rooms and friendly staff though! Beach was well kept and private! Pool very nice and clean. Daily rate from just showing up at the door is very expensive but a few minutes on the computer got the daily rate with taxes in to $170.00 a night! A bit expensive for an older hotel but what the hay, Im on vacation!

Room Tip: Ocean view room is the only way to go!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LoosecannonCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeannie c, Front Office Manager at Clarion Suites, responded to this review, 21 April 2014
I'm concerned about the service you experienced at our hotel during your recent visit.
I'm writing to thank you for taking the time to bring these matter to my attention.

A hotel is defined by the quality of service that it provides to its guest. Consequentley, it's disappointing to learn that you're unhappy.

Please accept my sincere apology for all of the experiences that occurred during your stay.

If your ever in the Augusta Area please contact me directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 April 2014

Went down to Augusta for the Master's and chose Clarion Suites for their proximity to the course. Proximity was only good thing. Zero stars. It was an absolutely horrible hotel room/suite and I have the pictures to prove it. There is no way anything has been updated in years - many years. The smell of smoke is overwhelming. The bathroom was just nasty. Hair on the walls of the shower, toilet seat was dirty. Light switches were even dirty. The sofa looks like it was dragged from someone's basement back in 1979. Pillowcases were wrinkled which led me to believe they along with the sheets weren't changed. Housekeeping came banging on every door at 8 am to start cleaning - what a joke. I was stuck there because all hotels were sold out. Can't say anything about the food because I wouldn't dare eat there. Best of all are the roaches. Charming. This is an embarrassment to this chain. Someone I spoke to about this hotel said it was maybe an "hourly" hotel. Maybe? I paid $269 for one night. ALL I KNOW IS I SHOULD HAVE SLEPT IN THE CAR!!!

Room Tip: Tip to choose a good room? Pick another hotel!!! This one is disgusting.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MFR2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeannie c, Front Office Manager at Clarion Suites, responded to this review, 21 April 2014
I'm concerned about the service you experienced at our hotel during your recent visit.
I'm writing to thank you for taking the time to bring these matter to my attention.

A hotel is defined by the quality of service that it provides to its guest. Consequentley, it's disappointing to learn that you're unhappy.

Please accept my sincere apology for all of the experiences that occurred during your stay.

If your ever in the Augusta Area please contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 April 2014

This was the worst hotel I have ever been in. First of all, our group went there around 2 p.m. for check in and was told there were no rooms were ready. We were instructed to come back in an hour and our four rooms would be ready and next to each other. An hour later no rooms were ready. We came back at 7p.m. and still our rooms were not ready. We were also notified our rooms would not be together. This was problematic because our group was a highschool AAU basketball team. The front desk clerks did not appear to really care. We got our rooms close to 8 p.m. My room was filthy. There were stains on the sofa, the doors, toilet and comforters. My husband had to turn the water off in the bathroom because the water wouldn't stop running after we flushed it. I heard the breakfast was good, but I was too afraid to eat it. I spent the night in filth and the thought of their food made me sick.

Room Tip: If you are looking to get a good room, try another hotel.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BCStraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeannie c, Front Office Manager at Clarion Suites, responded to this review, 21 April 2014
I am sorry for the inconveniences you experienced during your stay. We value our guests comments and have followed up on each item that you noted. Please feel free to call me personally and I will make a reservation for you should your travel plans bring you to the Augusta area.

Thank You,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2014

Our room was clean and the staff was great. We had a small area with a couch, desk and a TV and a separate bedroom area with a King sized bed, another TV and a huge bathroom. The hotel was very clean and quiet. In the morning there was a hot breakfast in the lobby with eggs, grits, bacon, sausage, waffles, juices, coffee and cereals. The cable is extensive- tons of channels and the internet was great. I spent the whole day at the hotel working on my computer as my husband was out on site and had no issues with the internet, as a matter of fact, it was fairly fast.

There are plenty of options for food within walking distance including a Waffle House next door and a Pizza Hut, Wild Wings Cafe and a Captain's D right across the street. The only issue we had was that there were no sidewalks so it wasn't too safe to walk too far from the hotel- (though this is no fault of the hotel). The hotel sits back on a busy street so it was hard to hear the traffic in our room.

We wouldn't hesitate to stay here again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeannie c, Front Office Manager at Clarion Suites, responded to this review, 21 April 2014
We really appreciate the great reponse, and on behalf of me and my staff at the Hotel, We will like to say Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Suites

Property: Clarion Suites
Address: 3038 Washington Rd, Augusta, GA 30907-3811
Phone Number:
Region: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 84 Hotels in Augusta
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Clarion Suites 2.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Clarion Suites Hotel Augusta
Clarion Hotel Augusta
Clarion Augusta

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