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“A feeling of comfort and warmth”

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Doubletree by Hilton Augusta
Ranked #18 of 82 Hotels in Augusta
Fayetteville, NC, United States
1 review
“A feeling of comfort and warmth”
5 of 5 bubbles Reviewed 9 January 2014

Despite the age of the hotel, it has been kept up very well. Great service from the front desk and the operations dept(Tatyana and Robert). Great washer/dryer on the HH floor. Fast check in, check out. Sufficent free parking. Close to restaurants of all varieties and prices. Very good Friday luncheon buffet. Quiet. Robust Wi Fi. Great office area for guest use. Visible security.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 15 January 2014
Thank you for staying with us and for taking the time to let us know exactly which staff helped you the most. We will make sure they know how much you appreciated them :)
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683 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Kansas City, United States
2 reviews
5 of 5 bubbles Reviewed 6 January 2014

The staff is excellent; always friendly and thoughtful. The room was wonderful! Perfect temperature, comfortable linens and the bed was like sleeping on a cloud! And as always, I love the warm cookies and cool bottled water.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 15 January 2014
We're pleased to hear that our rooms and fresh, hot cookies helped to make your stay everything you had hoped.
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A TripAdvisor Member
5 of 5 bubbles Reviewed 4 January 2014

I love staying at this doubletree and I look forward to my next visit. The Front desk was very kind and helpful. I love those warm cookies it gave me a feeling of being invited to a friend home home. I also love the fact of getting free bottles water. I am one that lack drinking enough water and I love the fact of being remained of healhty Living. Doubletree By Hilton Augusta you are # 1 on my list and I travel alot in and out of the USA.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 15 January 2014
We're glad to hear that you enjoyed everything during your recent stay and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alphatretta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 January 2014

Had problem with water draining in tub and front desk said they would issue me points to my Hilton Honors Account, but have not yet and it has been nearly 3 weeks. When I call the hotel and ask for the manager I only get voicemail and no return calls.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Rebecca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 15 January 2014
Thank you for your review and we apologize for the issues that you have encountered. We have made management aware of your concerns and we urge you to contact the Front Office Manager directly at april.patio@hilton.com
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Thomaston, United States
1 review
5 of 5 bubbles Reviewed 3 January 2014

I highly recommend this hotel. I have stayed here several times and have enjoyed all stays. The hotel is excellent. The staff very efficient and well trained. The restaurant is excellent. The rooms very clean. Parking is convenient. All of our concerns were met promptly.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Beverly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 15 January 2014
Thank you for your wonderful review and for choosing to stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 31 December 2013

My brother's house was full so we stayed here because it was convenient, was a good price, and has consistent quality. We were not disappointed. Internet worked great and I slept like a baby! We didn't get a chance to try the bar or the restaurant, but the warm cookies we got at check in were super delicious!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 2 January 2014
We're pleased to hear that we were able to offer a little peace and quiet during your travels and we hope you'll come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon IL, United States
1 review
2 of 5 bubbles Reviewed 27 December 2013

The hotel staff was pushy, the mattress was very soft, the room smelled like bleach, and the room furniture was very uncomfortable. This quality of this Hilton was not like what I am used from Hilton Hotels.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, 2 January 2014
We sincerely apologize that you were not happy with your recent stay. We strive to please our guests and we will use all of your comments to better our hotel. Please contact management directly if you wish to further discuss any issues you were faced with. Thank you again for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Augusta

Property: Doubletree by Hilton Augusta
Address: 2651 Perimeter Parkway, Augusta, GA 30909
Phone Number:
Region: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Augusta
#19 Business Hotel in Augusta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Augusta 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Augusta is conveniently located near the Augusta Mall and Augusta National Golf Club. Stay at our modern property and enjoy complimentary shuttle service to and from the Augusta Regional Airport. Upon check-in receive a freshly baked chocolate chip cookie! ... more   less 
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Also Known As:
Doubletree By Hilton Augusta Hotel Augusta
Doubletree Augusta
Augusta Doubletree

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