Rude, insolent staff. Reservation taken by desk clerk by phone was entered in computer for wrong month. Had to wake the night desk clerk to ask a question. Had to ask the breakfast crew to light burners under hot breakfast items, and request was met with a sigh and rolling of eyes. When we reported a toilet in the second bedroom that needed attention, they offered us a plunger! Window on 5th floor opened directly to the outdoors... no lock, no balcony. No washcloths or bathmats in second bedroom, closet door broken and off the track. No dishwasher detergent provided. Iron broken.
Repeat requests for service person for bathroom only provided "we paged him".
Stay away from this property until the GM gets the entire rude, insolent staff replaced. GM was most helpful, but staff incredibly rude.
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- Also Known As:
- Homewood Suites By Hilton Augusta Hotel Augusta
- Homewood Suites Augusta
- Homewood Augusta
- Hilton Augusta
- Augusta Homewood Suites
- Augusta Hilton