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“poor service”

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Howard Johnson Addison O'Hare Airport
Ranked #3 of 4 Hotels in Addison
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360 reviews from our community

Traveller rating
    9
    27
    56
    76
    192
See reviews for
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Rating summary
  • Location
    2.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 12 August 2013

Dark, dirty and the only elevator not cleaned in 3 days. First room had no TV. Next room no iron. Room not cleaned. No clean linen. I was told to come to front desk. They don`t deliver. No face cloths. Attitude of staff indifferent.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
1 Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oak Park, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 10 August 2013

a friend from spain booked this place because he didnt want to inconvenience us taking him to the airport. Name "Ohare" misleading- tons of hotels and motels closer and many still reasonable in price. 20 minutes to airport if no traffic but no traffic is rare. Very old and unapealling. Helped him with check in due to possible language issues.Desk staff should go to charm school. when I inquired on phone was told shuttle to airport was $20 round trip, $10 one way. at check in it was $20 one way. Shuttle was to leave at 12 but check out was 11. would not grant late check out despite they were clearly 80% vacant. Overall staff attitude not customer friendly. Impossible to cancel room without loosing entire prepay. Other people in lobby waiting for clean towels at 10 PM. cant comment on anything else.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Howard Johnson Addison O'Hare Airport

Property: Howard Johnson Addison O'Hare Airport
Address: 600 E Lake St, Addison, IL 60101-2809 (Formerly Regency Inn & Suites)
Phone Number:
Region: United States > Illinois > DuPage County > Addison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Addison
Price Range (Based on Average Rates): £
Hotel Class:2 star — Howard Johnson Addison O'Hare Airport 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Howard Johnson Addison Hotel Addison
Addison Howard Johnson

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