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Doubletree Hotel Chicago / Alsip
Ranked #1 of 3 Hotels in Alsip
Certificate of Excellence
Reviewed 11 July 2014

nice clean friendly hotel..i would stay again only problem that i had was that they had no back up generators!!!! we had a bad storm, and lost power. we were without power for a day or so but they did have 2 generators brought in. just was shocked that a brand of hilton did not have a backup generator.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Nathaniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this reviewResponded 14 July 2014

We do appreciate your patience during the extreme weather circumstances we encountered a couple weeks ago and sincerely apologize for the inconvenience to you our guest. Even though we all had to endure this opportunity it is nice to hear that you felt our service and amenities were up to par with our Brands image. Thank you for your business and review.

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Reviews (817)
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520 - 526 of 819 reviews

Reviewed 10 July 2014 via mobile

I stay at DoubleTrees whenever I can cuz they're usually high value (i.e. high quality for price). This one was not. Not that there was anything wrong, just not what I expect. Older property, good size room, sterile decor, small bathroom, very comfy bed. Got in late, left early so I didn't get to the restaurant (even with comp breakfast for HHonors), but the menu selections looked very good. Basically a less appealing Hampton Inn without the 24-hr coffee.

Stayed: July 2014, travelled on business
Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this reviewResponded 11 July 2014

Thank you for your review. We are sorry that you were not able to utilize our amenities and services around the hotel due to your brief stay. Next time you are in town we would appreciate the opportunity to serve you as our guest and provide you with the intangible amenities of hospitality for which our hotel is known.

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Reviewed 10 July 2014

Michael, Roberto in bar, Mark, Jose, and Sue in bar were all exceptionally pleasant and made our stay very enjoyable. This was our second stay at this location. The rooms were clean and comfortable and the entire staff were enjoyable. We look forward to our next stay.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this reviewResponded 11 July 2014

Thank you for your review and mentioning some of our "star" team members that made your stay more enjoyable. We do appreciate your business and look forward to serving you again in the near future.

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Reviewed 9 July 2014

Very large and beautiful complex. The room was very clean and fit my every need including the restaurant and bar area. The sleep quality is definately #1. The front desk and employees all were very friendly and very helpful.

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this reviewResponded 11 July 2014

We are happy to hear that we were the "perfect fit" for your travel needs. Thank you for your review and we look forward to serving you again when you are in the area.

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Reviewed 7 July 2014

Everything was fine until I got home and checked my VISA bill online. They billed me for an extra night. I wasn't even in the country! They said that their power went out the day we checked out and perhaps that was the problem but they told me to call VISA. Because we live in another country, even when I get this bill reversed, I will have to pay $ because the money exchange etc. Makes me so angry. VISA says it will take 8 weeks to resolve this.

Stayed: July 2014, travelled with family
Thank J0J0starbuck8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this reviewResponded 9 July 2014

We are extremely concerned about this posting and are unsure why you would have been double billed when we didn't have any power and more importantly why it would take Visa 8 weeks to resolve this. Please contact me directly at chias_gm@hilton.com and I will get this resolved ASAP for you. In the subject line please state "Trip Advisor Review Billing Error." In the body of the e-mail please state your name, check in date, check out date, and a brief synopsis of what occurred, if you want to cut and paste your trip advisor posting you are more than welcome too. I am sorry that you are having this opportunity and I will rectify it once you send me more information. Thank you and I am sincerely sorry again for this error.

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Reviewed 7 July 2014

Power went out in the hotel during a thunderstorm. Power was out for + 24 hours. Issue was not the power outage, issue was how the staff responded. Very disorganized and unwilling to help secure a hotel with power.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Chad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this reviewResponded 9 July 2014

We are very sorry that you felt you were not in a secure hotel while the power was out. As another guest stated a line of storms hit the Midwest, specifically the Chicago Southland, at 7:30pm and 10:30pm on Monday June 30th. This storm knocked out around 260,000 local businesses, hospitals, and residences. Unfortunately we have been through many outages over the years our management team has been employed at this property and have a firm action plan in place for these situations so that we can react quickly. The safety and security of our guests, team members, and building is our most important priority. Our team had the hotel secured, floors manned, and light sticks/flashlights on every floor within fifteen minutes of the power being totally out. Throughout the power outage our entire management team, team members, and security company were constantly patrolling the property to assist where needed. The length of the outage and lack of communication from our local electric company was not conducive for anyone and we do apologize again for this disruption. We were actually out for more than 36 hours and did bring in generators after 24 hours to run the entire property until power from the electric company had been restored. Once again we do sincerely apologize for this sudden act of mother nature.

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Reviewed 6 July 2014

Our group had a total 6 rooms on various floors booked for a June weekend as we had a mini family gathering in the area. My con was double beds vs queen size but other than that it was a great stay. Heard no doors slam, and no noise on our floor which was #5. The entire staff from the Gen. Mgr to the maintenance man was great. Everyone on the staff always spoke in the hallways etc. Kids used the pool area which was very clean and neat at all times. Had a impromptu pizza party outside the pool area and we had a thunderstorm, thus the hotel mgmt opened up a conference room for us to use so we took our 25 folks there. Had breakfast Sunday morning there and we ordered off the menu rather than opt for the buffet. Best breakfast out we've had all year. Would recommend and nice shuttle service to Midway train station to access downtown etc.

Room Tip: We were on the west side of floor 5 closer to 127'th St thus no outside noise from Tollway.
  • Stayed: June 2014, travelled with family
    • Value
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Thank Cranbog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this reviewResponded 9 July 2014

Thank you for your overall review and business. We are happy to hear that your family enjoyed your mini reunion and were able to utilize all our services and amenities within the hotel. It is also great to hear that our team went above and beyond to accommodate you during the thunderstorms. We look forward to serving you again in the near future and thanks again for the business.

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Additional Information about Doubletree Hotel Chicago / Alsip

Address: 5000 W 127th St, Alsip, IL 60803-3245
Phone Number:
Region: United States > Illinois > Alsip
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Alsip
Price Range: £93 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Chicago / Alsip 3.5*
Number of rooms: 193
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Chicago - Alsip, among the finest hotels near Midway Airport (MDW). We're conveniently located just 20 minutes from the MDW airport, where we offer complimentary airport shuttle bus service to and from(hours: 4am-11:59pm, reservations required). We offer 15,000 sq/ft of flexible event and function space, perfect for your wedding or business meeting. Connected to the hotel is the local favorite, Allgauer's Restaurant, featuring the best and most unique dining available in the South Chicago area. We have an indoor pool and fitness center waiting for you, we look forward to having you! ... more   less 
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Also Known As:
Doubletree Hotel Chicago Alsip
Doubletree Alsip
Alsip Doubletree

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