We had an excellent experience, and wonderful dining. They were very clean, and quiet. They also handled a small family very well and helped with Gluten Free dining options. There burger was handmade and wonderful.More
We had an excellent experience, and wonderful dining. They were very clean, and quiet. They also handled a small family very well and helped with Gluten Free dining options. There burger was handmade and wonderful.MoreShow less
We appreciate your time in writing this review. It is nice to hear that our team was able to accommodate your dietary needs and that you enjoyed our hotel and food/beverage offerings. Thank you for your business and we look forward to serving you again in the near future.
Nothing special. We arrived late and received a hockey puck cookie. Seriously hard as a rock! Room on the first floor is not recommended. The building is a renovated something else ~ not a double tree original. Not as classy as I remember Double Trees to be. Hot cold faucet backwards even the diagram on the wall is backwards. Wolf Gang Puck coffee maker but no Wolf Gang Puck coffee :( love Wolf Gang coffee! Everything else was fine.
Thank you for your feedback. We take opportunities like this very seriously, especially a hard cookie, and will work to resolve all of these issues. We do appreciate your business and hope to exceed your expectations next time you are in our area.
This hotel was a nice, standard Doubletree. Nice beds, clean and comfy, except for the AC. I like my room to be on the cold side when I sleep and not only was there a lower limit on the AC setting, but there was an attached motion sensor on the unit. So, when you were lying in bed (even with the fan set to always on) the unit would kick off if it didn't sense movement in the room. I can confidently say it never reached the temperature I set it to before shutting off. I would wake up in the middle of the night sweating and have to get up for it to sense my motion and turn back on. To me, this is a deal breaker. There is a Hilton in Oak Lawn that I will be staying at instead for my next trip. If you don't mind the heat, then this is a nice hotel. Good breakfast and easy to get to.
We do apologize for the opportunity with the heating and air conditioning unit and we are sorry that this disrupted your stay. In an effort to be "sustainable/green" to reduce our footprint, we did in fact install motion sensing thermostats that also monitor body heat, it sounds like this units was not working properly. We are here to help and rectify issues while you are here as our guest so please always let us know when there is an obstacle and we will work to resolve it before you leave our property. Thank you for your business and next time you are in town we would appreciate the opportunity to serve you again.
nice clean friendly hotel..i would stay again only problem that i had was that they had no back up generators!!!! we had a bad storm, and lost power. we were without power for a day or so but they did have 2 generators brought in. just was shocked that a brand of hilton did not have a backup generator.
We do appreciate your patience during the extreme weather circumstances we encountered a couple weeks ago and sincerely apologize for the inconvenience to you our guest. Even though we all had to endure this opportunity it is nice to hear that you felt our service and amenities were up to par with our Brands image. Thank you for your business and review.
I stay at DoubleTrees whenever I can cuz they're usually high value (i.e. high quality for price). This one was not. Not that there was anything wrong, just not what I expect. Older property, good size room, sterile decor, small bathroom, very comfy bed. Got in late, left early so I didn't get to the restaurant (even with comp breakfast for HHonors), but the menu selections looked very good. Basically a less appealing Hampton Inn without the 24-hr coffee.
Thank you for your review. We are sorry that you were not able to utilize our amenities and services around the hotel due to your brief stay. Next time you are in town we would appreciate the opportunity to serve you as our guest and provide you with the intangible amenities of hospitality for which our hotel is known.
Michael, Roberto in bar, Mark, Jose, and Sue in bar were all exceptionally pleasant and made our stay very enjoyable. This was our second stay at this location. The rooms were clean and comfortable and the entire staff were enjoyable. We look forward to our next stay.
Thank you for your review and mentioning some of our "star" team members that made your stay more enjoyable. We do appreciate your business and look forward to serving you again in the near future.