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Reviews (279)
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All reviewsburger kingparking lotrestaurants and shoppingroad constructionthe hotel staffbeds were comfortablebreakfast roomgreat place to staycomfortable staywafflesthe staff was friendly and helpfulhotel is cleanconvenient locationbest westernsvisiting familyfridge and microwavenight's sleep
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4 - 9 of 280 reviews
Reviewed 6 June 2018 via mobile

Clean, quiet rooms, good staff, especially the evening Gentleman. Great points value, great free snacks for diamond members, nice toiletries from bath n body works that had ppl complimenting my scent, good wolfgang puck room coffee. St louis is too dangerous for me, not sure Ill be back, but this hotel was good and safe.

Stayed: June 2018, travelled on business
1  Thank Penpen89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018

We frequently travel to this area to visit family and had never stayed at this hotel before--wish we had! Our room was clean and nicely decorated. The bed was comfortable and bathroom had plenty of room. The real bonus was the staff. I called to make reservations directly for 3 rooms for family members and the person was so helpful and made the reservation just as I requested. Check in was easy and handled quickly. Breakfast was very good and the attendant was friendly and efficient. All staff I encountered were very cordial and seemed to be doing excellent work. We will stay there again.

  • Stayed: May 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank isaacsnana50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2018

Barbara Caldwell & Elisha Womack are EXTRAORDINARY housekeeper!!!! Great customer service staff!!!! They need plastic shower caps in the bathroom, just in case you forget yours. The waffles were amazing!!!!!

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank dettabug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2018

Nice hotel and staff. We've stayed here a number of occasions, and it is always good. It is centrally located to a lot of restaurants and shopping, such as Target and Walmart. It is very convenient to a lot of things.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 625karing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2018

Awakened by the arrival of a noisy (screaming and the top of their lungs) guest next door. The staff was reluctant to solve the problem. Was told that they would make a call to the room. there was no change in the screaming, banging, and thumping for an hour. There was evidently a shift change because, thankfully, the next person who answered went to the room and there was quite within 10-15 minutes. I had family members staying on the floor below and near the front desk. they heard the noise also. Why was this not resolved?

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank MerkiA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonBWP, General Manager at Best Western Plus Parkway Hotel, responded to this reviewResponded 9 May 2018

Dear Guest

On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will be looking into this situation immediately and taking the necessary action to ensure this doesn't happen again. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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