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“Typical Courtyard”

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Courtyard Chicago Arlington Heights/North
Ranked #4 of 10 Hotels in Arlington Heights
Certificate of Excellence
Sioux Falls, South Dakota
Level 6 Contributor
105 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Typical Courtyard”
Reviewed 24 July 2014

This place is a typical Courtyard. The room rate was cheap. Parking was free. There was a fridge in room. The carpet in the sink area was not good. Other than that, the room was fine. Like most Courtyards, they've removed the free coffee from the lobby and replaced it with pricey Starbucks coffee.

Stayed June 2014, travelled solo
Helpful?
Thank Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review, 26 July 2014
Dear Ann F,

Thank you for your comments regarding your recent stay at the Courtyard Arlington Heights North. You are correct, the Marriott Courtyard hotels have removed the complimentary coffee from the lobby. In an effort to provide more choices for our guests we now serve a variety of Starbucks beverages in our Bistro as well as updated menu offerings. We do continue to provide complimentary coffee in the guest rooms for your convenience.

Thank you,
Mike C
General Manager
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132 reviews from our community

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    23
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    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
COLUMBUS OHIO
Level 4 Contributor
44 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 July 2014

OK - it's a workmanlike upgraded Courtyard, no real surprises, can't complain EXCEPT for the road noise which was horrendous...and i was in a room on the inside of the Courtyard away from the highway....and i was tired and still couldn't sleep.

WiFi was problematic, in the end i paid a surcharge for a service that actually worked and i didn't have to keep calling some off-shore service to get me back online.

Breakfast was iffy, first day i left after being ignored for 8 minutes, second day the bar was staffed adequately and they did a nice job.

Don't come here without wheels as there is NOTHING repeat NOTHING within walking distance except offices and asphalt. ...oh and bring earplugs you will be needing them.

Finally a word to management...the card readers on the exterior doors could use a service visit. BADLY.

Room Tip: inside courtyard/away from freeway
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank butlinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review, 23 July 2014
Dear Butlinz,

Thank you for your comments regarding your recent stay with us at the Courtyard Arlington Heights North. I understand your frustration with the doors and internet service not operating as expected. I will make sure these items are immediately addressed and corrected.

I would appreciate the opportunity to discuss the details of the breakfast service issue with you. Please contact me directly at the property.

Thank you,

Mike C, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Royal Oak, Michigan
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

Check-In was quick and easy. Room was clean and roomy. Food(breakfast) was good, a full size meal and friendly service. Hotel is close freeway and a few places to eat. Walker Bros has excellent breakfast food, wonderful oven cooked omelets.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pjtharpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review, 26 July 2014
Dear pjtharpe,

We are delighted that your stay with the Courtyard Chicago Arlington Heights/North was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you,

Mike C
General Manager
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Holland
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2014 via mobile

The hotel was very clean. That was it's one major pro. I have no complaints on the cleanliness or housekeeping.

Their "Starbucks Coffee" is absolutely terrible. The desk clerk made it for us, but seriously, it was AWFUL. For such expensive coffee ($4.50 for a small/med), and for something that tastes so terribly bad, that's crazy expensive. Drive a few miles down the street, saw money, and get the real thing.

During the big rainstorm on the weekend, someone in our hall was smoking nearby (next room possibly) and our room smelled extremely strongly of cigarette smoke (very disturbing as a pregnant woman). We left til the storm was over. By the time we got back the smoke smell wasn't as strong.

My BIGGEST problem with the hotel was the fact that there was NO MICROWAVE, and NO MINI-REFRIGERATOR. That was a serious frustration. So either you drink warm water from the tap, or drink their ridiculously over prices bottled water. This was all frustration bc as we ordered a pizza, went out for lunch, etc, we had to throw away our left overs.

The pool was clean but suuuuuper cold (even after being in it for over an hour). The housekeeping took our hand towels and wash clothes and never refilled them. Really? We weren't there long or I would have been pretty upset.

ALL IN ALL: So as I said, very nicely cleaned, but poor amenities and crappy crappy over priced Starbucks coffee. The rooms were quite pretty. TV was nice flat screen. Housekeeping did well, minus the towels thing.

**AFTER WE LEFT, THEY CHARGED ANOTHER $40 TO OUR ACCOUNT. NO CALL OR EMAIL AS TO WHY. VERY FRUSTRATING. I'M CALLING THEM TOMORROW.

Stayed June 2014
Helpful?
1 Thank MicahEW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review, 25 June 2014
MicahEW,

Thank you for your comments about your recent stay with us. I am truly sorry for the disappointing experience. I would like the opportunity to speak with your regarding your stay. This will allow me to address the specific service failures with our team.
Please contact me directly at the hotel at your convenience.

Thank you,

Mike C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
204 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 23 May 2014

Our third stay here in last 2 years. Starbucks staff is below average in terms of understanding coffee order requests (they re-made some of our coffees each morning due to mistakes), and despite their extensive food menu, they explained to us on two separate days that they do not serve or prepare anything for lunch or dinner.
This hotel really needs to offer a free continental breakfast for guests.
Extremely friendly front desk and hotel staff.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C130driver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review, 24 May 2014
C130driver,

Thank you for your comments regarding your recent stay with us. I apologize for the difficulties you experienced in our Bistro. Unfortunately it seems like our staff did not clearly explain our meal options to you as well. We do serve Dinner as well as Breakfast in our Bistro. I will address this situation with my staff to make sure all guests are accurately informed of our services. I would like the opportunity to speak with regarding the specific issues during your stay. If you would like please contact me at the hotel.

Thank you,

Mike C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oswego, Illinois
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 May 2014

My family stayed here for the weekend of 5/16 for the Animecentral convention. Check in was a breeze. Room was good for a basic 2 queen room. Had a nice view of the courtyard. Didn't really use anything else in the hotel. Where there just to sleep. The pull out desk was nice for use as a dinner table.. lol.... Really had no problems staying here. Room was fairly priced. I would stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrbill76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review, 24 May 2014
MRBILL76,

Thank you for your comments about your recent stay with us at the Courtyard Arlington Heights North. I hope that you choose us again if you have the need to return to the area.

Mike C and the Staff at the Courtyard Arlington Heights North
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois, United States
Level 6 Contributor
172 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 May 2014

The elevators are not close enough.come on now you are not a vegas hotel$3.50 for a bottle of water you left in room. who idea was that.even the bellagio gives you a free bottle or two. please you need a sign telling where hotel is. sort of off to the side.i have been to many courtyards. and this is not on my return list.

Room Tip: get a room on the first floor. it would be easier.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bertram C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review, 20 May 2014
Bertram C,

Thank you for commenting about your recent stay with us at the Courtyard Arlington Heights North. I am truly sorry we did not meet your expectations. I would greatly appreciate the opportunity to speak with your regrarding your stay with us.

Mike C
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Chicago Arlington Heights/North

Property: Courtyard Chicago Arlington Heights/North
Address: 3700 N Wilke Rd, Arlington Heights, IL 60004-1200
Region: United States > Illinois > Arlington Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Arlington Heights
#6 Business Hotel in Arlington Heights
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard Chicago Arlington Heights/North 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Courtyard Chicago Arlington Heights/North Hotel Arlington Heights
Courtyard Arlington Heights
Arlington Heights Marriott
Arlington Heights Courtyard

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