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“Great Value and Lovely Hotel”

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DoubleTree by Hilton Chicago - Arlington Heights
Ranked #2 of 10 Hotels in Arlington Heights
Certificate of Excellence
GreenLeadersBronze level
Birmingham, Alabama
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Value and Lovely Hotel”
Reviewed 18 October 2013

Our son lives near here so we were looking for a safe and at least 4 star hotel near him. Noticed this one when we ate at Denny's near by on our last trip and decided to try the Hotel on our next visit. Very nice room. Great bed. Large room with nice view. Loved the staff... so helpful holding open doors, greeting us, etc. Only complaint was the pool water was too warm and we had a toilet that made a running noise briefly... stopped... then a couple hours later ran again. Otherwise it is a lovely Hotel and we will use it again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, 5 November 2013
Thank you for staying with us and writing a review online. We have notified our maintenance department about your concerns with the pool and with the running toilet. We hope you have a chance to visit us again soon. Again, thank you.

John Rohrbach
Director of Sales and Marketing
jrohrbach@doubletreeah.com
847-364-7600
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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586 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Canal Winchester, Ohio
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 October 2013

Everyone was very friendly and professional. The room was clean, large and very comfortable. Nice big flat screen. Love the cookies!! If you have a room on the right side of the hotel ask for a higher room. The banquet rooms are on that side and you'll be looking at a wall, or air conditioning units. Ask for a room on the left side. A little better view if that is important

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank DANNY D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leusden, The Netherlands
1 review
Reviewed 11 October 2013

The hotel is clean and tidy and conveniently located close to the airport and highway. Breakfast was excellent and reasonably priced. The gym facilities however are rather substandard and in need of modernising.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Neil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oregon, United States
1 review
Reviewed 10 October 2013

The beds were wonderful. I have never slept so well in a hotel bed before. I didn't even notice O'Hare Airport noise while I slept... Our 7 year enjoyed the use of the pool. When we are back in the area we will be staying here again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stacy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tewksbury, United States
1 review
Reviewed 10 October 2013

Excellent stay, high quality all around, good food at restraunt, friendly staff, I would stay there again. clean rooms and good houskeeping service. nice shuttle service to airport. good location. a little noisy near highway and airport but not too bad.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, United States
2 reviews
Reviewed 3 October 2013

Stayed for a wedding along with all the bridesmaids and the bride. The brides suite shower had the rubber piece missing off the bottom of her shower door so water just soaked everything and flooded the bathroom. We called maintenance who did not have any extra parts in stock so it could not be fixed. Management did absolutely nothing to resolve the situation except to offer $100 off the room which was $400/night for 3 nights which was an absolute joke.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lindsey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHIARDTAH, General Manager at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, 7 October 2013
Thank you so much for your recent review. I am very sorry that you had some issues regarding a bathroom.

When your concern was brought to our attention while on property, Management did offer to move the bride to another suite, but the offer was declined. Please note that the suite the bride was in was a handicapped accessible suite and does not have a rubber piece at the bottom, and the suite is designed to drain in the manner it was draining. Management did remove one night’s charge, and only charged the suite for one additional night. Our main priority is for our guests comfort and I sincerely apologize for the inconvenience this may have caused you.

Again, thank you very much for your review and I do hope that you will consider staying with us next time you are in town.

Chuck Valenti
847-364-7600
chuck.valenti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lathrup Vilage, United States
1 review
Reviewed 30 September 2013

Location was very good. The room location, 5th floor was excellent. The proximity to elevator was great. I would really like to get the same or similar room if available during my next visit to Bartlett area.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ross B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review, 7 October 2013
Thank you for staying with us and taking the time to submit a review. We are glad you enjoyed your stay with us and we look forward to hosting you again the next time you are in the area.

John Rohrbach
847-427-4240
jrohrbach@doubletreeah.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Chicago - Arlington Heights

Property: DoubleTree by Hilton Chicago - Arlington Heights
Address: 75 W Algonquin Rd, Arlington Heights, IL 60005-4413
Phone Number:
Region: United States > Illinois > Arlington Heights
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Arlington Heights
#2 Business Hotel in Arlington Heights
Price Range (Based on Average Rates): £
Hotel Class:3 star — DoubleTree by Hilton Chicago - Arlington Heights 3*
Number of rooms: 241
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Chicago – Arlington Heights is located in the heart of northwest Chicago's greater Woodfield area, an ideal location for business and leisure travelers. Our full-service hotel is a short driving distance from the attractions and businesses in downtown Chicago. We’re located off I-90 (Northwest Tollway) between O’Hare International Airport and Schaumburg, Illinois, with easy access to businesses, shopping, dining and entertainment.Begin your visit with our warm chocolate chip cookie. Continue to your guest room or suite, where you’ll find comfortable bedding, a work desk, an ergonomic chair and complimentary high-speed internet access. After a long day, burn some calories in our complimentary fitness center, or melt away stress in the indoor pool. Bring your four-legged friend with you. We’re pet friendly.Savor hearty American cuisine in a rustic and relaxed atmosphere at the Birch River Grill. Pick up a snack to go at Cravings. Plan your business, wedding or special event utilizing 8,600 sq. ft. of flexible indoor and outdoor space to accommodate events of many sizes. In addition to our 24-hour business center, A/V equipment rental, secretarial services and an experienced event planning team ensure a successful event.With hospitality as warm as the freshly baked chocolate chip cookie at welcome, the staff welcomes you to an exciting stay in Arlington Heights, Illinois.Highlights Complimentary shuttle service (subject to availability) to and from O’Hare International Airport and within five miles of the hotel Conveniently located at the intersection of I-90 and Arlington Heights Road, a short drive northwest of O'Hare Airport Complimentary high-speed internet access in every guest room Selection of smoking and non-smoking rooms, suites and accessible rooms 8,600 sq. ft. of flexible meeting space to accommodate events of all sizes ... more   less 
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Also Known As:
Doubletree By Hilton Chicago - Arlington Heights Hotel Arlington Heights
Doubletree Arlington Heights
Doubletree Chicago Arlington Heights

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