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Reviewed 16 April 2014

Excellent experience as a Diamond member. I received hospitality better than other Hilton properties. Staff was very helpful and friendly. I will certainly stay again at this property. Rooms could be a bit quieter

Date of stay: April 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Deb A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 April 2014

Stayed here for a seminar. The staff was great and very helpful. Even took me to a restaurant nearby since I didn't have car. This personal touch was so unexpected but super welcoming. The rooms are nice and comfy. Do try the buffett (not included). Really a good variety of stuff including miso soup!

Date of stay: April 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Amit S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 April 2014

This service was great as soon as I got through the door. They had a managers happy hour on Monday with wine a cheese that was a very nice touch. I think the resturant is good but a bit overpriced for what you get. I will stay there again for work and just eat somewhere else.

Date of stay: April 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Kami H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CHIARDTAH, Director of Sales at DoubleTree by Hilton Hotel Chicago - Arlington Heights, responded to this reviewResponded 8 April 2014

Thank you for staying with us and taking the time to review the hotel. I am glad to hear you enjoyed your stay. We are always looking for ways to improve. If you would like to share some ideas for our restaurant, please feel free to reach out to me. Again, thank you.

John Rohrbach
Director of Sales and Marketing
jrohrbach@doubletreeah.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2014

This is an older facility popular with airline crews. While the small bathrooms of an old hotel design can't be changed into bigger ones the outdated, noisy window a/c units, carpets and cheap furniture could. The full height glass window of the room has minimally insulated glass, you will hear the interstate and the landing aircraft. The reception staff is friendly and tries to resolve issues of which there were many during our stay: The key card didn't work, neither did the TV and the internet was down for the first day of our stay. Rooms to the northwest look onto an immense and immensely ugly flat roof. No breakfast, no coffee pot, no fridge, however a safe, which is appreciated.

Room tip: Rooms towards the front are noisy, towards the back they provide an ugly view.
Date of stay: April 2014
  • Trip type: Travelled with friends
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    • Location
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    • Cleanliness
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1  Thank travelpr0123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 April 2014

The hotel is bright and cheery. The rooms feel open and airy with a very comfortable King size bed. Bathroom amenities are top notch. The pool is always clean and a perfect temperature. Staff always remembers me from previous visits. Shuttle service is excellent and the drivers often make extra effort to accomodate individual schedules.

Date of stay: March 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Katherine R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CHIARDTAH, Director of Sales at DoubleTree by Hilton Hotel Chicago - Arlington Heights, responded to this reviewResponded 8 April 2014

Thank you for staying with us and taking the time to write your review. We appreciate your business and hope that your travels are safe and that you stay with us again.

John Rohrbach
Director of Sales and Marketing
jrohrbach@doubletreeah.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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