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“Parking lot stripers”

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Red Roof Inn Chicago - O'Hare Airport
Ranked #6 of 10 Hotels in Arlington Heights
1 review
“Parking lot stripers”
Reviewed 24 June 2014 via mobile

My work crew and I came here to stay after a long night of work. Was greeted by a very pleasant individual named Isaias. He accommodated our every need with a smile. Went above and beyond any of our expectations. Rooms were clean and kept up especially for the price. Would definitely stay here again.

Stayed June 2014, travelled on business
Helpful?
Thank Derek G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red_Roof_OHare, Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review, 1 July 2014
Thanks so much for your awesome trip advisor review. I am extremely happy to learn that you considered our customer service "incredible". That's what we go for and that's what Red Roof Inn stands for.
I was delighted to personally pass on your praise to Isaias, one of our dedicated and efficient Front Desk GSR, he was thrilled to have been able to assist you with your needs.
We look forward to you coming back.
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373 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Arlington Heights, Illinois
1 review
Reviewed 20 June 2014

The rooms are cleaned by very nice, and friendly people. The front desk likewise had the best customer service I'd receive at a hotel. Kathy at the front desk went above and beyond to help me extend my stay. Thank you to all the staff, you were great!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Audi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red_Roof_OHare, Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review, 1 July 2014
I am happy to hear that you enjoyed our modern and chic rooms. But the true compliment is that the service was excellent! Kathy always strive for a flawless experience so I am glad she delivered one. Next time you stay with us, let us recommend some of the great places to have fun in Arlington Heights .
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elgin
1 review
Reviewed 18 June 2014

Your night person Isaiah was fantastic with helping out with my room and was very polite
You need more people like him.I can't say nothing but good things about him.Red Roof Inn needs to take good care of people like him.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Polyarteritis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red_Roof_OHare, Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review, 1 July 2014
Thanks for your comments on your stay here at the Red Roof Inn O'Hare. Your comments on Isaias service is very much appreciated. We love to serve. We Hope you our newly renovated hotel and service encouraged you to visit us again. We look forward to hosting you on your trips to Arlington Heights soon. Thanks again
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Watrous, Canada
1 review
Reviewed 18 June 2014

Awesome stay the gentlemen by the name Isaiah did Great job on making us feel welcomed If anyone goes to this hotel make sure he takes care of you. You won't regret it. Respectful and helpful and fun all at the same time.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nickeym29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red_Roof_OHare, Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review, 1 July 2014
you for submitting a review. We are happy that you enjoyed your stay with us at our newly renovated property. Thank you for your comments on Isaias customer service. He will be delighted to hear. Our staff takes great pleasure in serving. We hope you will think of us again when next you visit Arlington Heights.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

Besides the extras such as refrigerator microwave or pool, the staff are very efficient and attentive. The rooms are clean and kept that way throughout my stay. I would definitely stay again. They just need more tv channels! Great job Isais the young man at the desk went above and beyond thank you!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kelkel567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red_Roof_OHare, Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review, 1 July 2014
Thank you for taking the time to write. Isaias is a true professional and we are fortunate to have him on our team. I have shared your comments in our team member recognition program
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Clinton, Iowa
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2014

We stayed one night for an event at Arlington International Race Track. Our check in experience was very good. Amber was knowlegeable of restaurants, etc. in the area - very helpful. All staff was very professional and courteous. The location was convenient. Rooms were clean. A good value for the price.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red_Roof_OHare, Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review, 1 July 2014
Your comments about your recent stay are very much appreciated. Thank you for taking the time to let us know how much you enjoyed the awesome service you received from Amber she will greatly appreciate being singled out for her work performance at the front desk. We hope you will be returning to visit us again & again

Mauro V.
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Cleveland, Ohio
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2014

The staff there is amazing! You would thing you are staying at a MUCH more expensive place!

I am usually up there two or three times a year, and EVERY TIME we go, ESPECIALLY if Amber is working the front desk, she remembers that we prefer a double WITH a small table! I am still blown away that! (there is NO way she could look it up on her computer, because we never book in advance)

My only complaint is the new decor. The "wood" floors become slippery and messy when traveling there in the winter

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank markphoto1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red_Roof_OHare, Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review, 1 July 2014
Thank you so much for taking the time to let us know how much you liked your stay in our hotel. As a Red Roof Plus we are always trying to meet and exceed our guests' expectations. Have you experienced one of our Premium Rooms with even larger flat screen TV and extra pillows for the bed?. is very appreciative of your comments to single her out for her customer service skills. Thank you again for your review. Please return for another visit when you are in Arlington Heights And check out one of our Premium Room upgrades.

Mauro V.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Chicago - O'Hare Airport

Property: Red Roof Inn Chicago - O'Hare Airport
Address: 22 W Algonquin Rd, off I-90; exit at Arlington Heights Rd, Arlington Heights, IL 60005-4402
Region: United States > Illinois > Arlington Heights
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Arlington Heights
#4 Business Hotel in Arlington Heights
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn Chicago - O'Hare Airport 2*
Number of rooms: 136
Official Description (provided by the hotel):
In a terrific suburban Chicago location, Red Roof Chicago-Arlington Heights/O’Hare is conveniently located off of I-90, just 2 miles from Woodfield Mall, 4 miles from Arlington Park Raceway, 6.8 miles from O’Hare Airport, 7 miles from Allstate Arena, 8 miles from Rosemont Arena, and near many restaurants and shops.
All rooms offer free WiFi and an in-room safe for a nominal fee. Selected rooms offer microwave and refrigerator - A nominal fee may apply; please inquire. Free coffeehouse-style coffee and tea. This location offers On Command Video with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome.
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Also Known As:
Red Roof Hotel Arlington Heights
Red Roof Inn Arlington Heights
Arlington Heights Red Roof Inn

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