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“Smoking is Okay and hot tub”

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Super 8 Aurora/Naperville Area
Ranked #7 of 8 Hotels in Aurora
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396 reviews from our community

Traveller rating
    76
    131
    92
    55
    42
See reviews for
183
70
39
64
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Phoenix, Arizona, United States
Level Contributor
6 reviews
Reviewed 1 October 2013

I stayed at this property for a week. Computers were down for the first three days. Check in therefore awkward..WIfi therefore not working. Staff at desk not knowledgeable even to the ice machines locations. Breakfast identical every day..same yogurts.same cinnamon rolls..no variety.whatsoever. Property was busy but relatively quiet. Maids service poor ..took advantage of my low vision to not vacuum or pick up utensils on floor for example. Check out service poor..staff very inexperienced as to special needs..and dishearteningly so. No survey or review chance offered not even sure my Wyndham number put in although I gave it to the staff twice..when booking and when checking in. Female manager seemed only one in the know at all..Staff generally unfriendly.

Room Tip: My stay was on the second floor..I would recommend that..as the first floor houses the pool and smel...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Super 8 Aurora/Naperville Area, responded to this review, 21 October 2013
Dear Beth,

Thank you for telling us about your stay with us. We value all guest feedback. We are very sorry that you were not satisfied. We are sorry for the inconvenience. We will use this feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time.

Sincerely,
Super 8 Naperville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Aurora, Illinois
1 review
Reviewed 25 September 2013

I just want say the Super 8 Hotel in Naperville Illinois is has the greatest service out of all the hotels & motels I have ever been in. They are polite, kind, generious & when you need something they get it right away!!!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Super 8 Aurora/Naperville Area, responded to this review, 30 September 2013
Dear Michael ,

Thank you for telling us about your stay with us. We really appreciate all of your comments. We will pass this feedback on to our staff. They always appreciate hearing comments about their service. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Super 8 Motel Naperville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Independence
1 review
Reviewed 20 September 2013

Impressive breakfast; everything in order and working. But NO WIFI in my room on the 3rd floor for the full 4 night stay. Limited WIFI in the lobby. A major disappointment!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Super 8 Aurora/Naperville Area, responded to this review, 30 September 2013
Dear David C,

Thank you for telling us about your stay. We value all guest feedback. It allows us to make the changes to the motel to make it better. We are very sorry that you were not completely satisfied. Thank you for your time. We hope you will consider us again in the future.

Sincerely,
Super 8 Motel Naperville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Super 8 Aurora/Naperville Area

Property: Super 8 Aurora/Naperville Area
Address: 4228 Longmeadow Dr, On Rte 34 Behind Honda, Aurora, IL 60504-7132
Phone Number:
Region: United States > Illinois > Aurora
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Aurora
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 Aurora/Naperville Area 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Super 8 Motel Naperville Hotel Aurora
Super 8 Aurora
Super Eight Aurora
Aurora Super 8
Aurora Super Eight

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