- Free Wifi
- Free Parking
booked 3 rooms on short notice for myself and family coming in from out of state for a funeral based on price and location. My error in not doing my normal investigation and reading the reviews, but time did not allow. The good. no complaints about the beds or cleanliness in the rooms. My room had some issues. Bathroom door 1/2" out of plumb, you had to fight to get it closed. Clock radio had no clock and couldn't set it. Not sure about the others. Very small pool and hot tub. 3 floors, not sure how many rooms, yet only 4 tables in the breakfast area. Very limited assortment of food. Friday night a school basketball team and a church group of teens checked in. While well behaved and polite, you couldn't even get near the coffee pot in the breakfast area. The hotel has a meeting room, should have been set up for the large groups. Our biggest issue was the lack of internet access from Wed to checkout on Sat.in the rooms. 1 on 2 in the center of the hotel, and 2 rooms on 3 at the end of the hall. I checked in on Thurs, and was told by the desk she wasn't aware of any issues, and I should come to the lobby to get online. Friday was told they reset the modem, and should be okay. They were wrong. Again back to the lobby. Arriving home I read the reviews, and the internet has been an issue for over a month. 3 different desk clerks gave 3 different stories. This was an unexpected trip so I brought work with me to complete. Not being able to get online made it very difficult. If I am in the area again, will pay a little more and stay elsewhere. The desk people have no knowledge of area restaurants. they will send you to IHOP, Culvers for breakfast, or McDonalds. Use tripadvisor and read reviews before you go.
We are very sorry about your recent visit. We appreciate all guest feedback. We would like to make this right with you. If you could please privately message us with your information. We would be more than happy to contact you regarding this matter.
Thank you so much for your time.
Super 8 Naperville