The clerk at desk was so rude. Tried to check in and she said she was on break. Told us to come back later. Did so and the she said (at 2) that there no rooms and cleaners were on break. Clerk in evening (short hair, glasses, female) was lovely. The daytime clerk was also very rude the second day.
Room was dirty. Food on floor and a mini play football. Door to bed area was off hinges. Black hair on pillow. In shower area there was a huge bump up underneath the tub liner (the diameter was larger than a basketball, but not as tall) which made it difficult to stand and shower. Many cracks in sink.
We stay at this location several times of year because it is close to work location we visit. It's condition and staff are going downhill.
We are looking for another hotel, which might not be as close, because this last visit was really awful.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton Aurora Naperville hotel, located in corporate park, is just a five-minute walk from Route 59 train station, taking you to downtown Chicago, Naperville, and Aurora. Enjoy a studio, one and two bedrooms suites are equipped with free WiFi and fully-equipped kitchen. Additional amenities include complimentary full hot breakfast, complimentary evening social (Monday through Thursday), heated indoor pool and fitness center. ... more less
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- Also Known As:
- Staybridge Suites Aurora/Naperville Hotel Aurora