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“Clean, comfortablr,convenient.”

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Holiday Inn Express & Suites Aurora - Naperville
Ranked #2 of 9 Hotels in Aurora
Certificate of Excellence
Reviewed 17 February 2013

I came here with my boyfriend for my birthday. It was a wonderful trip. We got a jacuzzi room. The jacuzzi worked well and was very clean. The in room refridgerator and microwave was extremely convenient for us and the left overs we got from Thr Roundhouse next door. Great value for a great experience. Would recommend to anyone!!!

  • Stayed: February 2013
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2  Thank hyperanti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this reviewResponded 19 February 2013

Thank you for your comments! We appreciate that you took the time to let people know that you enjoyed your stay. If you need any future assistance please do not hesitate to contact us.

Tom Stahl- Director of Sales

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Reviews (259)
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180 - 186 of 259 reviews

Reviewed 16 February 2013

We were in town to attend a concert at The Paramount Theater and were very pleased with our stay. The staff was exceptional. Everyone we encountered was professional and accommodating. The room was very clean and comfortable and came with all the amenities you would expect. The beds were also clean and comfortable though the pillows were a little on the small side however you did get 4 per bed.
The complimentary breakfast had plenty to choose from including many hot items and was continually attended to and kept full.
Because there were train tracks located directly behind the facility and we were concerned of possible noise, we asked for a room located in the front. However Hwy 25 runs in front of the facility and we found this heavily traveled road also produced a considerable amount of road noise.
Because of the above and the proximity to the Paramount Theater and the casinos I would definitely recommend this hotel to anyone coming to the Aurora area.

  • Stayed: February 2013, travelled as a couple
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1  Thank NovTraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this reviewResponded 19 February 2013

Great to hear you had a wonderful stay. We are glad you like our new upgraded bedding with the clean and fresh all white linen. It is now a brand standard and all Comfort Suites will have them as well. New choices in our pillows will also be coming with firm and soft options.
We are an urban downtown location, close to all the attractions so we do experience occasional "Urban Noise" like roads and transportation. We are located adjacent to the Metra Rail with easy access to Chicago in just 43 minutes! If you come to our area again, maybe you can take advantage of the easy access like so many of our visitors who want to take a day trip to Chicago. We look forward to your return and thank you for taking the time to tell us and others about your experience at the Comfort Suites, Aurora.
Tom Stahl-Director of Sales

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Reviewed 10 February 2013

This property was spotless! From the outside parking to underneath the sink in our room the Comfort Suites was immaculate and very well appointed. We stayed 2 nights, Feb. 7-8, for my mom's 82nd birthday because she wanted to visit the Hollywood Casino. The hotel is just a short walk or drive from the casino, the Paramount Theater, and good restaurants like the Roundhouse and Bally Doyle Pub. Everyone on staff went out of their way to make sure we were comfortable. The free breakfast was hot, fresh, and included eggs, bacon, cereal, muffins, fruit, etc. There is a microwave and small frig in the room if you want more. The coffee was very good!! This was our first time staying at this hotel, but it will not be our last! On top of everything, it was a great bargain at $99.
PS There is also a small indoor pool that looked very inviting...

Room Tip: FIrst floor was very quiet...
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  • Stayed: February 2013, travelled with family
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2  Thank jljl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this reviewResponded 14 February 2013

Thank you for your comments regarding your stay with us.
It is such a delight to hear feedback from our guests. Our top
priority is creating a friendly inviting environment for all our
guests. We are so glad to hear that you enjoyed your stay with us. We
look forward to serving you again in the future when travels bring you
to Aurora.

Tom Stahl- Director of Sales

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Reviewed 3 January 2013

We stayed here on New Year’s Eve to see a couple of concerts at the Paramount. It’s about 5 blocks to walk and appeared safe to us. We ate at the Roundhouse which is conveniently located across the parking lot and had a nice lunch.

The room was on the small side but the bathroom was large. Everything was clean and in order. The staff was really very friendly and excellent -- better than most places. We didn’t use the pool, but I did see that there is a patio off the pool, right outside the breakfast area. Since it was New Year’s Day, there were few people at breakfast at 8:30 a.m., so food was plentiful and the hot food was hot. Nice variety too. My bed was the most comfortable I've experienced in a long while.

If we are ever in the area again, I would say this would be the place to stay.

Room Tip: Room facing parking lot were quiet.
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  • Stayed: December 2012, travelled with family
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2  Thank ConnieHighland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this reviewResponded 8 January 2013

What a wonderful way to start of the new year! Thank you so much for
your kind words. We are glad to hear you enjoyed the Aurora area and
our hotel. If you need any future assistance please do not hesitate to
contact us!

Thank you again- Tom Stahl Director of Sales

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Reviewed 2 January 2013

My wife and I recently stayed at this Comfort Suites for our wedding and couldn't be more disappointed. While our stay in the hotel was relatively pleasant (except for the keys that had to be remagnetized over and over again), we realized that we were lied to and insulted upon completing our stay. We were not given the rate that we were promised, and the manager Wendy was incredibly rude when we tried to clear up the confusion. For your sake, please do not trust the management at this hotel. If they try to offer you any discounts based on the amount of rooms your party reserves they are lying.

  • Stayed: January 2013, travelled with family
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4  Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this reviewResponded 8 January 2013

I am sorry to hear that your experience at our hotel was unsatisfactory. As you can see from our other responses, we strive to be the best hotel in Aurora and especially take great pride in catering to our Bride and Groom’s, to make sure they have the best event possible. This was supposed to be the most important day of your life, we certainly didn’t mean to do anything to deceive you. If you feel this way, I assure you this is not the case. We take pride in our reputation. I understand our General Manager has been in contact with you. It appears as if there was a miscommunication on the rate for your Bridal Suite. For this I apologize and if you contact me, I will be glad to discuss this with you further. We appreciate all the business you gave us by recommending our hotel to your family and friends. I apologize again for this misunderstanding and look forward to discussing this with you further.
Sincerely:
Tom Stahl Director of Sales

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Reviewed 18 December 2012

Recently our son was married in Aurora and they chose the Comfort Suites for their wedding party & out of town guests. The location was GREAT as they had the reception at the Roundhouse next door & we were all able to walk to the reception. You can not beat the price for a place located near multiple bars, restaurants, train station & casino. The hotel staff was so kind & accomodating throughout the whole process. The rooms were spacious and comfortable. Cannot go wrong choosing Comfort Suites in Aurora.

  • Stayed: December 2012, travelled with family
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2  Thank Mike E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this reviewResponded 20 December 2012

What a nice present for the holidays to have such a great review! Thank you very much. We will let the staff know you we're pleased. We specialize in accommodating wedding groups on weekends. We love seeing the joy it brings to families getting together and seeing that special couple tie the knot!
Thank you again for thinking of us and please let us know if we can help you in the future.

Tom Stahl- Director of Sales

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Reviewed 10 December 2012

Traveling for business in Aurora, we stayed at this hotel. To my amazement is was exceptionally clean and comfortable. The remote had a note saying it was already sanitized and it was. The pool and whirlpol were also exceptionally clean, and the front desk staff was outstanding. We would definitely stay there for leisure and again for business.

Room Tip: The location is very convenient to everything.
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  • Stayed: December 2012, travelled on business
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2  Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this reviewResponded 12 December 2012

Thank you so much for taking the time to review our hotel. We are glad to hear that you had a wonderful time staying with us. Word of mouth is the best advertising and we are happy to receive such a positive review! Thank you again. If you need any future assistance please do not hesitate to contact us.

Tom Stahl Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Aurora - Naperville

Address: 111 N Broadway, Aurora, IL 60505-2662 (Formerly Broadway Hotel Aurora / Naperville)
Phone Number:
Region: United States > Illinois > Aurora
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Aurora
Price Range: £87 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express & Suites Aurora - Naperville 3*
Number of rooms: 83
Official Description (provided by the hotel):
Experience our brand new Holiday Inn Express & Suites Aurora/Naperville, Illinois. We are within walking distance to The Paramount Theater, Two Brothers Roundhouse Complex, RiverEdge Park, Hollywood Casino and Metra Rail Station serving downtown Chicago. Families will enjoy staying at our Downtown Aurora location, we are within minutes of Chicago Premium Outlet Mall, Aurora University, Waubonsee Community College, Great Lakes Center, SciTech Hands On Museum, Stuart Sports Complex and miles of running/biking trails. Other area attractions include Phillips Park Zoo, Red Oak Nature Center, Fermilab, Raging Waves Waterpark, Vaughan Athletic Center & Indoor Waterpark. We offer an indoor pool and spa, fitness center and Complimentary Hot Breakfast Buffet. Conference Services available for up to 50 people and you will stay productive away from the office with fast high-speed Internet and a Business Center. A preferred hotel with easy expressway access to O'Hare International Airport (ORD) & Midway International Airport (MDW). We are also located just minutes from Aurora Municipal Airport (ARR). The Holiday Inn Express & Suites Aurora / Naperville, Illinois proudly serving business and leisure travelers visiting Chicago and the metropolitan area in addition to the cities of Naperville, Oswego, Montgomery, Yorkville, Batavia, Geneva and Sugar Grove. ... more   less 
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Also Known As:
Comfort Suites Aurora Hotel Aurora
Aurora Comfort Suites

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