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“Great service, great location!”

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Holiday Inn Express & Suites Aurora - Naperville
Ranked #2 of 8 Hotels in Aurora
Certificate of Excellence
Wheaton, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great service, great location!”
Reviewed 6 February 2014

We celebrated our 42nd anniversary with dinner at the Roundhouse restaurant, a theater production of 42nd Street at the Paramount nearby and an overnight stay at the Aurora/Naperville Comfort Suites. While it was brutally cold outside, the service inside the hotel was warm and friendly. Only minutes after getting to our room, the lady at the desk called to make sure our accommodations were in order. At breakfast the next morning the friendly attendant was attentive to our needs and we enjoyed a nice conversation with her. While i was warming the car before picking my wife up at the entrance, the front desk staff, including the manager, asked my wife if she enjoyed her stay. Thanks for helping make our anniversary a memorable one!

  • Stayed January 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel

Helpful?
Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this review, 20 February 2014
What a great way to spend your 42nd anniversary! We are so glad that you chose to stay with us and are very pleased to hear that we helped make your anniversary a memorable one. At the Comfort Suites Aurora/Naperville, we believe that customer service is the most important quality to have. I will pass on your praises to our staff and congratulate them. And on behalf of all of us here, congratulations on 42 years of marriage! Thank you for writing us a review and we hope to see you back again soon!
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253 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • German first
  • Portuguese first
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English first
Naperville, Illinois
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 29 January 2014

I got married on New Year's Eve at Two Brothers Roundhouse (which is located in the same parking lot as Comfort Suites). We used Comfort Suites as our host hotel for our bridal party, family, and wedding guests, and everything was perfect. Gretchen, the hotel manager, was extremely helpful throughout the entire wedding planning process - holding reservations, changing reservations, making sure we had enough if rooms freed up during such a busy holiday, etc. When the big day finally arrived, they made sure we could check in whenever we wanted, and had everything we needed. With the amount of people we had staying at the hotel, it seemed like every guest was satisfied. They were very accommodating the morning of the wedding when it seemed like we took the place over!

Rooms were clean, not too small - what else do you need?

The breakfast area is large, but still inviting and there was a large selection of breakfast foods. The entire staff was extremely friendly and accommodating and I'm pretty sure Gretchen didn't go home until we were all back safe from the reception!

Thank you Gretchen and Comfort Suites for a very easy, accommodating experience!

  • Stayed December 2013, travelled with friends
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Helpful?
Thank marisa7486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this review, 6 February 2014
To start off, all of us here at the Comfort Suites Aurora would like to say Congratulations! We are so glad that we could be of service to you to help make your special night perfect! It's wonderful to hear that all of your guests enjoyed their stay as well. We thrive on customer service here, so that is the best compliment we can receive. I will personally pass on your compliments to our manager myself and congratulate her and the rest of our staff on a job well done. Thank you for such a great review and we hope to have you back sometime soon!
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Hayward, California
Level 6 Contributor
179 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 26 January 2014

Comfortable rooms, affordably priced, the most expansive buffet breakfast I have encountered at a chain hotel. The lobby area had a great train decor, with lots of area history. The best part...it was next to the roundhouse restaurant, across the street from a fire station museum, 2 blocks from a river casino, across the street from a river walk/park, and several restaurants. And the Metra was next door, so you can train right into downtown Chicago.

Room Tip: our room faced the back where the train tracks were. It was VERY noisy in the early am when the tra...
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  • Stayed November 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this review, 6 February 2014
Thank you for taking the time out of your busy day to write us a review! I see that you are no beginner to TripAdvisor, so we very much appreciate an experienced traveler's feedback! We are very proud of Aurora and its history, and we like to pay tribute to this great place we call home by putting a little piece of it in our decor. The same goes for the Metra which does conveniently take you from our hotel straight to downtown Chicago. We also believe in high quality at an affordable price and do all we can as staff to make each guests' stay with us the best possible experience. Thank you again for the review! Hope to see you again soon.
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Peoria, Illinois, United States
Level 2 Contributor
7 reviews
5 hotel reviews
Reviewed 16 January 2014

I was really surprised and pleased with this hotel. It is really beautiful inside the lobby area, and the building is well laid out. Our family enjoyed our stay there, and really enjoyed using the pool and hot tub. The icing on the cake was finding out that the hotel shares a parking lot with Two Brothers Roundhouse. We enjoyed a remarkable lunch at the roundhouse, and took in the sights in their building as well. The train tracks were very close, but never made a bit of noise inside the room.

  • Stayed December 2013, travelled with family
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Helpful?
Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this review, 6 February 2014
Thank you for taking the time to give us feedback! We're blushing from all of your kind words. Thank you for recognizing all of our hard work that we put in to ensure our guests' satisfaction. We hope to have you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago, United States
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 January 2014

We had family and friends stay at this location for daughter's wedding rehearsal night, and wedding night.
They were so helpful and efficient, for all the "doings". We also stayed, and hosted a catered lunch for family and bridal party, and it was so convenient to set up off the lobby.

Room Tip: I would advise requesting rooms on the front, to avoid the train rumbles.\ But we still slept well.
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  • Stayed December 2013, travelled with family
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Helpful?
Thank Cindi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this review, 6 February 2014
Thank you for such a positive review! We at the Comfort Suites Aurora believe in costumer service and try to make each guests' visit a five star experience! I'm glad to hear that your daughter's wedding went so smoothly and that we did whatever we could to help. Thank you again for writing us a review and happy new year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bettendorf, Iowa
1 review
Reviewed 17 December 2013

When staying in Aurora IL this hotel will always be my choice for it's comfort cleanliness and superior location. Only moments from downtown,casino and two very good restaurants.Two brothers roundhouse is within walking distance as is Jake's Bagels,good food at reasonable prices.Lots of railroad memorabilia in the lobby and around the hotel which elated my father who worked at the roundhouse in the 50's & 60's.

  • Stayed November 2013, travelled with family
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Review collected in partnership with this hotel

Helpful?
Thank anthony g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this review, 20 December 2013
Thank you for noticing our railroad motif. We did this to pay tribute to the Burlington Northern Roundhouse and Railway that helped to build Aurora. Thank you again for staying! We hope to see you return soon.
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Richmond, Illinois
1 review
Reviewed 10 December 2013

Again, the stay was excellent! Had some extra needs this time, and staff was more than accommodating. I won't stay anywhere else. Had to commute back the hotel from Chicago, Metra station directly behind hotel made that very convenient.

Room Tip: I have stayed on the first and third floors, equally as nice
See more room tips
  • Stayed November 2013, travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomJStahl, Director of Sales at Holiday Inn Express & Suites Aurora - Naperville, responded to this review, 20 December 2013
Thank you very much for taking the time to write us an excellent review! We really appreciate our loyal customers, such as yourself. We do the best we can to keep everyone that stays with us happy, so they come back again and again. Thank you again for choosing us and we hope to see you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Aurora - Naperville

Property: Holiday Inn Express & Suites Aurora - Naperville
Address: 111 N Broadway, Aurora, IL 60505-2662 (Formerly Broadway Hotel Aurora / Naperville)
Phone Number:
Region: United States > Illinois > Aurora
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Aurora
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express & Suites Aurora - Naperville 3*
Number of rooms: 82
Official Description (provided by the hotel):
Experience our brand new Holiday Inn Express & Suites Aurora/Naperville, Illinois. We are within walking distance to The Paramount Theater, Two Brothers Roundhouse Complex, RiverEdge Park, Hollywood Casino and Metra Rail Station serving downtown Chicago. Families will enjoy staying at our Downtown Aurora location, we are within minutes of Chicago Premium Outlet Mall, Aurora University, Waubonsee Community College, Great Lakes Center, SciTech Hands On Museum, Stuart Sports Complex and miles of running/biking trails. Other area attractions include Phillips Park Zoo, Red Oak Nature Center, Fermilab, Raging Waves Waterpark, Vaughan Athletic Center & Indoor Waterpark. We offer an indoor pool and spa, fitness center and Complimentary Hot Breakfast Buffet. Conference Services available for up to 50 people and you will stay productive away from the office with fast high-speed Internet and a Business Center. A preferred hotel with easy expressway access to O'Hare International Airport (ORD) & Midway International Airport (MDW). We are also located just minutes from Aurora Municipal Airport (ARR). The Holiday Inn Express & Suites Aurora / Naperville, Illinois proudly serving business and leisure travelers visiting Chicago and the metropolitan area in addition to the cities of Naperville, Oswego, Montgomery, Yorkville, Batavia, Geneva and Sugar Grove. ... more   less 
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Also Known As:
Comfort Suites Aurora Hotel Aurora
Aurora Comfort Suites

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