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Comfort Suites Auburn
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Reviews (82)
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All reviewssausagewafflespool areavisit familypool and hot tubwould stay here againroom was cleanthe breakfast areahot breakfastnice hotelfresh fruitfront desk staffstaff was friendlyfort wayneinterstatewalmart
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50 - 55 of 83 reviews
Reviewed 6 August 2013

Stayed the week of August 1. the room was reasonably large with a couch. I notices the was unpainted lumber around the closet door-I can deal with that.

Here is where it gets bad. Went to exercise and found four pieces of equipment, only one worked. The clock in the exercise room did not work-not did the A/C or TV.

To top it off, there was a pile of something on the floor of the exercise room. Not sure what it was, kind of like-you do not want to know.

Next time-Ramada!

Room Tip: Go accross the street to the Hampton Inn
  • Stayed: August 2013, travelled on business
    • Value
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    • Sleep Quality
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Thank jodythecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburnchoice, General Manager at Comfort Suites Auburn, responded to this reviewResponded 23 August 2013

Thank you for choosing our hotel during your recent visit to our area.

We would like to apologize for the inconveniences you had during your stay at the Comfort Suites of Auburn. We are currently still undergoing construction for our renovations. We are looking into improving and moving our fitness center to prevent the equipment from getting ruined.

We appreciate your time for informing us of the issues that occured during your stay.

We hope you would give us another chance to show that we have improved.

Thank You Again,

Thai Frick
General Manager
and
The Comfort Suites Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2013 via mobile

The carpet was coming apart at the seam with carpet fibers sticking in every direction. The pool and whirlpool were closed. No one bothered to tell us when we called to make our reservation or at check-in. When I went back to the check-in desk a few minutes later my check-in sheet with my personal information was still on the counter with no clerk in sight. The next day I received a credit card fraud alert about the credit card I had used at check-in. I had used the Comfort Suites "free" internet. I had been charged for internet use in the United Kingdom. Do not go near this motel.

  • Stayed: July 2013
    • Value
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    • Rooms
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1  Thank TravelerDebbie53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburnchoice, General Manager at Comfort Suites Auburn, responded to this reviewResponded 30 July 2013

Thank you for choosing our hotel during your recent visit to our area.

We would like to apologize for the inconveniences you had during your stay at the Comfort Suites of Auburn. We have asked all of our guest service agents when the pool is out of order, we need to be informing current as well as future guests if we know this is going to occur. Currently we are in the process of going through renovations and our carpet has not been completed as of yet, we apologize for the appearence of it. We were unaware of the credit card issue that occured after your stay with us, we have our credit card vendors looking into this as well as our internet service provider and internet tech support.

We appreciate your time for informing us of the issues that occured during your stay.

We hope you would give us another chance to show that we have improved.

Thank You Again,

Thai Frick
General Manager
and
The Comfort Suites Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2013

Spent 3 nights in the Quality Suites Auburn after reading the reviews. At check in we were given the room we asked for, 3rd floor in the corner. Upon entering the room in had a distinct smell of musty. Room seemed warm despite the A/C blowing full force. Put things away and room wasn't getting any cooler, called the front desk and the front desk clerk said she would come and look at it. (Wasn't sure what she was going to do to fix it). She said it seemed to be blowing cold and see what happens in an hour. after an hour both my wife and I were sweating. Went down to the desk and told her the problem and she gave me a key for another room. That room was ice cold, so we took it. We were told that since it had been so hot lately that the rooms on the west side were pretty hot, not a good excuse for A/C's not working. The A/C units in both the second and third floor hallways were inoperative, plus in the stairwells.

After a few days in our new room which was pretty nice and comfortable the A/C didn't seem to be working as well. I opened up the front to find that the inside filter was plugged with dirt. After removing that the fan speed increased and more cold air. Can we say that maintenance is not being done? I had overheard other guests complaint about A/C units and rooms not not getting cleaned.

Breakfast was OK, small round omelette and sausage the first day, then the second day the omelette was disguised by cutting it up in pieces and then the sausage. The third day they ran out of orange juice.

All in all the facility is comfortable, but if you want guests to come back you need more staff to take care of the maintenance problems and guests concerns.

Stayed: July 2013, travelled as a couple
2  Thank BRahlf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburnchoice, General Manager at Comfort Suites Auburn, responded to this reviewResponded 30 July 2013

Thank you for choosing our hotel during your recent visit to Auburn, Indiana.

We would like to apologize for the inconvenience with our heating/air conditioning units. We have asked our maintenance department to looking into cleaning each unit so air is circulating the same in every room.

We appreciate your time for informing us of the issues that occured during your stay.

We hope you would give us another chance to show that we have improved.

Thank You Again,

Thai Frick
General Manager
and
The Comfort Suites Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2013

We stayed five days in this Comfort Suites. The checkin was flawless and Thai, Courtney, and Brittany were extremely helpful and courteous. Even though the hotel was full all of our needs were met. Housekeeping was extra helpful with extra towels. We had excellent breakfasts and Dawn was very helpful since I needed extra help with wheelchair accessibility. Dawn also gave us excellent advice on sites to see, even the beautiful homes belonging to the Auto Moguls in the early 19th century in downtown Auburn. We had an extra bonus of seeing beautiful Cord autos since there was a Cord Meet in Auburn and talking to the auto owners. Our room was on the 2nd floor with a view of a lake out the window. An extra treat.

Room Tip: Expect a great stay at an affordable price in a beautiful little town.
  • Stayed: June 2013, travelled as a couple
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Thank A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburnchoice, General Manager at Comfort Suites Auburn, responded to this reviewResponded 4 July 2013

Thank you for choosing the Comfort Suites for your hospitiality needs during your stay in Auburn.

We appreciate your business and all of the positive feedback you left regarding our hotel. We enjoy hearing that customer service was great. We are glad you were here with us at the time of some of our festivities in Auburn.

Thank you for taking the time to share your experience with us and we look forward to taking care of your hospitality needs in the future. Please come visit again.

Thank You Again,

Thai Frick
General Manager
& The Comfort Suites Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2013

We sayed one night. The rate seemed good. It was not pristine, but clean enough. There seems to be some kind of rolling renovation project going on and there was a lot of stuff piled in the lobby. The check in and free breakfast were fine. I will say the beds were probably some of the most comfortable we have ever experienced regardless of price.

  • Stayed: May 2013, travelled as a couple
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Thank dave62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburnchoice, General Manager at Comfort Suites Auburn, responded to this reviewResponded 4 July 2013

Thank you for choosing the Comfort Suites for your hospitiality needs during your stay in Auburn.

We appreciate your business and all of the positive feedback you left regarding our hotel. We enjoy hearing that our beds were great.

We do apologize for the inconvenience of the clutter in the lobby. We were trying to finish up our renovations as quickly as possible.

Thank you for taking the time to share your experience with us and we look forward to serving you in the future. And please come see the finalization of the renovations.

Thank You Again,

Thai Frick
General Manager
& The Comfort Suites Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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