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“lovely mini suite”

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Comfort Suites Auburn
Ranked #6 of 7 Hotels in Auburn
Durand, Michigan
Level 6 Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“lovely mini suite”
Reviewed 3 May 2014

I liked the girl at the front desk. The room is very nice. The bathroom is lovely - like the sink and large mirror. all rooms have flat screen large TV, dish network, couch, frig/microwave and coffeepot. (and lid on toilet - no lid is a no-no for me). Couldn't ask for more. Had a coupon so it only cost $60. I am a happy camper.

Room Tip: they have an elevator, so even infirm people can stay on an upper floor.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judishia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malinda N, General Manager at Comfort Suites Auburn, responded to this review, 6 May 2014
We greatly appreciate you taking the time to write a review for our property. I am very pleased to hear you enjoyed your stay. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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75 reviews from our community

Traveller rating
    26
    26
    11
    6
    6
See reviews for
28
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14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Elkhart, Indiana
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 February 2014

I have to admit I am sort of puzzled by some of the reviews of this motel and I'm not sure exactly what people expect when they book a room these days. I mean we aren't talking about rooms for $150 per night or more. These rooms are in the $70 and $80 range. My girlfriend and I have stayed here 3 times since Memorial Day 2013 and one of the reasons we come back is we enjoy the peaceful setting and close proximity to restaurants. The staff has always been courteous as well. Yes the rooms do show some wear and tear but nothing out of the ordinary in my opinion. Room was very clean and everything else such as the TV, microwave and refrigerator worked properly. Breakfast was decent with biscuits & gravy, waffles, sausage, bacon and muffins. The only issue I have to speak of is there were some kids on the same floor as us who seemed to be spending a lot of time in the hallway and constantly opening and shutting doors and in some cases slamming those doors too. I expect this however just about anywhere I stay. There will always be a group of someone's kids who are not being fully supervised. We do look forward to another stay here in the near future most likely in the late spring or early summer.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank railfan84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malinda N, General Manager at Comfort Suites Auburn, responded to this review, 6 May 2014
Thank you so much for taking the time to write a review for our property. We appreciate your feedback. We hope to see you again soon! Thank you for staying at the Comfort Suites Auburn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Blanc
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2013

After check in, we went to our room and noticed a strong odor of stale cigarette smoke. The service desk people placed us in another room. The second room was adequate, although there were issues with worn carpets and furniture that was in a tattered condition. Later in the evening, a family in the room above us had multiple children that seemed to think they were in a gym; running, jumping, and making enough noise that the ceiling fixtures in our room were shaking. We placed two phone calls and a visit to the front desk, they tried to convey the noise issues with the party above us multiple times. Said party ended up slamming the door on the manager. We ended up leaving for another hotel at 9:30, the police were in the hotel to talk to the people upstairs, we did not stay for any more, what a bad experience.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Will600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburnchoice, General Manager at Comfort Suites Auburn, responded to this review, 31 December 2013
Thank you for choosing our hotel during your recent visit to our area.

We would like to apologize for the inconveniences you had during your stay at the Comfort Suites of Auburn for being unable to rectify the noise situation in an appropriate time.

We appreciate your time for informing us of the issues that occured during your stay.

We hope you would give us another chance to show that we have improved.

Thank You Again,

Thai Frick
General Manager
and
The Comfort Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fremont, Ohio
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2013

My two teenaged daughters and I stayed two nights. I was quite impressed. The room was quite clean and nice. The staff was extremely friendly. Breakfast was very good. The location is great. Easy to find and close to shopping and places to eat.
I recommend Comfort Suites in Auburn if you're looking for a comfortable place to stay.

Room Tip: We stayed in room 202. The view from the widow was so pretty.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburnchoice, General Manager at Comfort Suites Auburn, responded to this review, 29 October 2013
Thank you for choosing the Comfort Suites for your hospitiality needs during your stay in Auburn.

We appreciate your business and all of the positive feedback you left regarding our hotel. We enjoy hearing that customer service was great, guest satisfaction is very important to us.

Thank you for taking the time to share your experience with us and we look forward to taking care of your hospitality needs in the future. Please come visit again.

Thank You Again,

Thai Frick
General Manager
& The Comfort Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 September 2013

I recently stayed at the Comfort Suites in Auburn for the 2nd time in 9 months. During my first trip they were in the process of re-modeling the hotel so I can understand. However during my 2nd stay nearly 9 months later they are still unfinished. The original room I stayed in was on par for a 3 star hotel the notable exception that the exhaust fan in the room would not work. During my 2nd stay was placed in a different room and low and behold the exhaust fan did not work in it either. I also noticed the closest in my room still had bare 2x4 visible from there renovation. I was extremely disappointed. On a side note I needed directions from the front desk, when I went to talk with someone they left a phone base for me to "page" the clerk who promptly arrived almost 10 minutes later.

Room Tip: Ask for a room that has a working exhaust fan!
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburnchoice, General Manager at Comfort Suites Auburn, responded to this review, 29 October 2013
Thank you for choosing our hotel during your recent visit to our area.

We would like to apologize for the inconveniences you had during your stay at the Comfort Suites of Auburn. We are currently still undergoing construction for our renovations. The process of the finishing touches is taking longer than expected.

We appreciate your time for informing us of the issues that occured during your stay.

We hope you would give us another chance to show that we have improved.

Thank You Again,

Thai Frick
General Manager
and
The Comfort Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southgate, Michigan
Level 6 Contributor
130 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 18 September 2013

I stayed here for 2 days on business. I will say there were good things and bad things.
First of all, I did not meet one staff member who didn't say hello, how are you, have a nice day or something like that. I've stayed at much nicer hotels with much less polite of a staff. The TV was in good condition, new and had direct TV. The internet connection was fast and free. The bed was nice and firm and they had lots of pillows. Breakfast was average to good for a hotel like this one. Room was nice and large, had a fridge and a microwave. All these are the good things.

On the bad thing side, the facility itself is somewhat beat up. I was placed into an accessible room (why I don't know - the hotel did not appear to be full.) The carpet was clean but beat up. The shower curtain rod was barely hanging onto the wall and the floor was cracked so that the water that ran out of the shower drained into the cracks rather than the drain. There was a guest laundry - Out of order. I don't know if I would stay here again for a while - if they are working on it - things should get better condition wise. If you get a good rate and don't mind a place that is a little rough on the condition side, it's a fair to good place to stay.

Room Tip: 211, 212, 213 are rooms near the elevator
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hugh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburnchoice, General Manager at Comfort Suites Auburn, responded to this review, 20 September 2013
Thank you for choosing the Comfort Suites for your hospitiality needs during your stay in Auburn.

We appreciate your business and all of the positive feedback you left regarding our hotel. We enjoy hearing that customer service was great, guest satisfaction is very important to us.

We apologize for the maintenance problems during your stay. We are slowing but surely going through our renovation process and have not completed everything as of yet.

Thank you for taking the time to share your experience with us and we look forward to taking care of your hospitality needs in the future. Please come visit again.

Thank You Again,

Thai Frick
General Manager
& The Comfort Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daytona Beach, Florida
Level 6 Contributor
138 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 9 August 2013

This review is late review of our US road trip in July 2012. We stayed at the Comfort Suites during our first trip's stop at the Honda Motorcycle Wing Ding being held in nearby Fort Wayne, IN. We attended the Wing Ding during the day and evening, and got to the hotel about 10PM.
The hotel was spotless and quiet. We had a good nights sleep and a good breakfast. The staff was friendly at check out and check in.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HunkyJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auburnchoice, General Manager at Comfort Suites Auburn, responded to this review, 23 August 2013
Thank you for choosing the Comfort Suites for your hospitiality needs during your stay in Auburn.

We appreciate your business and all of the positive feedback you left regarding our hotel. We enjoy hearing that customer service was great and the cleanliness was "spotless".

Thank you for taking the time to share your experience with us and we look forward to taking care of your hospitality needs in the future. Please come visit again.

Thank You Again,

Thai Frick
General Manager
& The Comfort Suites Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Auburn

Property: Comfort Suites Auburn
Address: 1137 W 15th St, Auburn, IN 46706-2061
Phone Number:
Region: United States > Indiana > Auburn
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Auburn
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Auburn 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
Comfort Suites Auburn is a 100% smoke free, all suites facility featuring refrigerators, microwaves, and sofa sleepers in the majority of our rooms. We also offer a free deluxe continental breakfast, as well as high speed internet access throughout the hotel. ... more   less 
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Also Known As:
Auburn Comfort Suites

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