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Best Western Plus University Park Inn & Suites
Ranked #2 of 20 Hotels in Ames
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
60 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Good stay”
Reviewed 9 April 2014

Enjoyed my brief stay here.

Front desk was a little slow on check in. Caught them at a busy time and they had one guy on duty. Was it a huge deal? No.

Rest of stay was uneventful. Got my 1am wake up call as requested. Have been burned on those before. No problem here.

Didn't stick around long enough to try the breakfast.

Wifi was good. Location is good. Fairly quiet and a short drive to everything.

Entire experience with hotel staff was outstanding.

Would stay again.

  • Stayed April 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWUniversityPark, Guest Relations Manager at Best Western Plus University Park Inn & Suites, responded to this review, 14 April 2014
Thanks for taking the time to leave feedback on your stay. We're glad you enjoyed your stay and hope to have you as our guest again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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350 reviews from our community

Traveller rating
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    5
    2
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Lincoln, Nebraska, United States
1 review
Reviewed 8 April 2014

Do not stay here if you need a firm mattress or if cleanliness is very important to you. Internet service was available and it worked ok but I had to make a call to an outside vendor to figure out how to make it work. In-room coffee service provided but coffee was undrinkable.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWUniversityPark, Guest Relations Manager at Best Western Plus University Park Inn & Suites, responded to this review, 14 April 2014
Thanks for staying with us! We would have been happy to help you learn how to use the Keurig coffee maker in the room - it can be kind of confusing if you have never used one before! We also keep hot coffee brewed 24 hours a day in our lobby. All of our staff is trained on helping guests learn how to connect to Wi-Fi networks and are happy to help our guests if we are alerted to a problem. Please let us know next time if you need assistance with any amenities and our friendly staff with be happy to help you with anything. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethel, Connecticut
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 April 2014

I stayed at the Best Western Plus University Park Inn & Suites this past weekend when visiting Iowa State to facilitate a conference. This Best Western Plus was, hands down, the best hotel stay that I had at a Best Western Plus. The Front Desk staff was absolutely courteous and respectful and always greeted the guests with a smile. The young man and woman working on Friday and Saturday nights (04/04-04/05/2014). As part of a Front Desk management team, I have to say that they were very impressive and would love to have them on my team. Overall, during my next trip to Ames, I will definitely be staying at the Best Western Plus.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWUniversityPark, Guest Relations Manager at Best Western Plus University Park Inn & Suites, responded to this review, 14 April 2014
Thanks for staying with us and for leaving us feedback on your stay! I'm very pleased to hear that our staff helped make your stay comfortable. We take customer service very seriously and know that many hotels are clean and comfortable - it's the customer service that sets hotels apart. This is why we put a large focus on customer service and we're thrilled to hear that it helped you have a great stay. Thanks for staying with us and we look forward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Rapids, United States
2 reviews
Reviewed 5 March 2014

I stayed here while attending a conference in town because the location was convenient. Even though the lobby was under construction, the room was clean; the bed was comfortable; and the breakfast was really good. I would recommend to others.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jeniffer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWUniversityPark, Guest Relations Manager at Best Western Plus University Park Inn & Suites, responded to this review, 14 April 2014
Thank you for staying with us! We're glad you enjoyed your stay. Thanks for being patient with us as we remodel our lobby, business center, breakfast area, and fitness center. It is almost done and we hope you will stay with us again to see it all completed. THANK YOU!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa City, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 5 March 2014

I recently stayed at the Best Western Plus University Park Inn & Suites in Ames, IA. The hotel had construction going on in the lobbly and I received a letter to advise me of the inconvenience. The staff was wonderful I needed a special accomodation for a walk in shower when I arrived they had already determined the best way to help was put me in the executive suite. The rooms were wonderful, clean, bright and bed was very comfortable. I'll be back next year and the lobby will be renovated and the facility even nicer.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Grove, Wisconsin
Level Contributor
63 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 March 2014

I have been commuting on a weekly basis for the last 3 weeks, staying a minimum of three nights. I am ALWAYS greeted by the front desk, check-in is quick & smooth, any issues or questions are handled quickly and efficiently, and any changes I need to make are done without hassle. The front desk staff are great to work with and remember when you go in & out.

They are going through some remodeling right now - improving their hotel with an elevator and an completely re-done interior front entrance way. They are pretty good about not starting loud noises before 7 AM and are wrapped up before 6 PM. Right now the breakfast area seems a little limited as far as choices go - perhaps with the changes they might be able to expand in this area.

I have been requesting the business suite which has a little more room to stretch out in; it can get kind of claustrophobic when stuck in a small room for 3+ days. It has an extra TV, small kitchen area with dorm-sized fridge, microwave and small sink. Nice enough to bring a meal back to the room and eat.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanetCat73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellevue, United States
2 reviews
Reviewed 23 February 2014

This is a great hotel. The beds are very comfortable. It is extremely clean, and the service is excellent. They are improving it because they are adding an elevator. The breakfast is OK, limited selection

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus University Park Inn & Suites

Property: Best Western Plus University Park Inn & Suites
Address: 2500 University Blvd., Ames, IA 50010-8621
Phone Number:
Region: United States > Iowa > Ames
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Ames
#2 Best Value Hotel in Ames
#3 Business Hotel in Ames
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus University Park Inn & Suites 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Choose this pet-friendly Ames, Iowa hotel located close to the Coldwater Golf Course, Iowa State University and the Ames Municipal Airport.Welcome to the BEST WESTERN PLUS University Park Inn & Suites, a full-service hotel located just minutes away from the Iowa State University in Ames, Iowa. This Ames hotel offers convenient access to the Iowa State Center, home to sporting events and concerts as well as the Iowa State University Research Park.The BEST WESTERN PLUS University Park Inn & Suites offers 87 spaciously-appointed guest rooms and suites, each equipped with a refrigerator, cable satellite television and free high-speed Internet access. Guests will wake each morning to a complimentary full breakfast. This Iowa hotel also features an indoor heated swimming pool and hot tub, fitness center, 24 hour business center and meeting facilities. Pets are welcome!Guests staying at the BEST WESTERN PLUS University Park Inn & Suites will be close to the Reiman Gardens, the Boone Scenic Valley Railroad and the North Grand Mall. Business travelers will appreciate the proximity to the Iowa Department of Transportation, the United States Department of Agriculture Disease Lab, 3M®, Sauer Danfoss and the Ag Information Center.For superior customer service and a convenient location in Ames, Iowa make a reservation today at the BEST WESTERN PLUS University Park Inn & Suites! ... more   less 
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Also Known As:
Best Western Ames
Ames Best Western
Best Western Plus University Park Inn & Suites Ames, Iowa

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