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AmericInn Lodge & Suites Ankeny
Ranked #5 of 13 Hotels in Ankeny
Certificate of Excellence
Crete
1 review
“Nice”
4 of 5 bubbles Reviewed 19 August 2014

Nice hotel for the price...suites were really exceptional and was very happy with the room...the parking lot however is a mess...came back to the hotel and had to squeeze into a space because cars were taking up 2 spots

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Natasha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankeny, General Manager at AmericInn Lodge & Suites Ankeny, responded to this review, 29 August 2014
Natasha,

Thank you for your comments, your feedback is important to us. We are glad your stay was a good one. I am sorry you had difficulty finding a spot to park. I know sometimes when we are busy we have had difficulty with people taking up more than one space. We will do our best to alleviate the issue. We hope we will see you again.

Julie GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

190 reviews from our community

Traveller rating
    97
    56
    19
    11
    7
See reviews for
101
25
8
30
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Omaha
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 August 2014

Came for an overnight on the way to the Iowa State Fair. Convenient location, kids loved the pool, and breakfast options were good. Really appreciated the the fat free yogurt. Clean room, reasonable price. No complaints.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
1 Thank Deborah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankeny, General Manager at AmericInn Lodge & Suites Ankeny, responded to this review, 29 August 2014
Deborah,

We are glad your stay was a good one and appreciate your taking the time to review us. We hope to see you in the future.

Julie GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 August 2014

The staff is helpful if needed, they were able to answer any questions I had. The pool and hot tub area were very clean and relaxing. the room VERY clean and cooled very well. I would recommend to all.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
1 Thank Jen752014 W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankeny, General Manager at AmericInn Lodge & Suites Ankeny, responded to this review, 29 August 2014
Jen W,

Thank you for your comments, we appreciate your feedback. I will pass the compliments on to my staff. Our customer service is very important to us. We look forward to seeing you in the future.

Julie GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davenport, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 August 2014

Very clean, staff was exceptionally professional and friendly. My biggest gripe was not knowing that the pool hours excluded everyone under 18 after 10pm. Beds and pillows were stiff. Powdered eggs yuk.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
1 Thank tipeetoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankeny, General Manager at AmericInn Lodge & Suites Ankeny, responded to this review, 29 August 2014
Tipeetoo,

Thank you for reviewing us on trip advisor, we appreciate your comments. I am sorry that you were unaware of the adult swim hours. The pool is open from 7am till 10pm for all and then 10pm to midnight we have always had adult swim. We have discussed changing that but it is difficult for us as well as we have people who do like the adult swim. We will certainly consider changing it during peak times to accomodate different needs. The eggs are not powdered however they are premade, we our bound to certain restrictions with our kitchen space. I am sorry you did not like them. Our goal is for all of all our guests to be happy and we are sorry you were not. We do hope we will see you in the future.

Julie GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Illinois
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 5 August 2014

Ashley at front desk was very helpful. Problems with A/C and drain, but otherwise, a good stay. Check-in process for our group was cumbersome and frustrating, but Ashley did everything she could to expedite and facilitate the process. Rooms were clean and staff very courteous.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankeny, General Manager at AmericInn Lodge & Suites Ankeny, responded to this review, 29 August 2014
Dear Jim K,

Thank you for your comments, we value your feedback. We do our best to provide great customer service and all of our guests are important to us. As with any hotel we do require payment at check in and we cannot change that. I am sorry this made checkin cumbersome and frustrating for your group, that was certainly not our intention. I am also sorry there was a problem with an ac and we had to move a member of your group. Sometimes unforseen issues arise and we do our best to fix them, I do apologize. We hope we will see your group in the future.

Julie GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waverly
1 review
5 of 5 bubbles Reviewed 2 August 2014

They go above and beyond to make their customer service above and beyond the rest. Impressive and great price. The manager made our group feel welcome and was very accommodating to all of our request. The entire staff gives A+++ customer service.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Sbteam2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankeny, General Manager at AmericInn Lodge & Suites Ankeny, responded to this review, 29 August 2014
SBteam2014

Thank you for your compliments on our customer service, it is nice to hear and I will pass this along to my staff. Customer service is very important to us. We are glad you enjoyed your stay and look forward to hopefully seeing you in the future.

Julie GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
De Land
1 review
4 of 5 bubbles Reviewed 16 July 2014

We traveled for a conference, and the conferences had very long days, so it was nice to return to the conference with no worries! Cleanly, good a/c, helpful staff. only thing was burnt coffee. But there is a gas station next door to fix that!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankeny, General Manager at AmericInn Lodge & Suites Ankeny, responded to this review, 29 August 2014
Mike B

Thank you for your wonderful comments, it means a lot to us. I am sorry about the coffee. I hope you will come and see us again.

Julie GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AmericInn Lodge & Suites Ankeny

Property: AmericInn Lodge & Suites Ankeny
Address: 1610 SE Oralabor Rd, Ankeny, IA 50021-9451
Region: United States > Iowa > Ankeny
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Ankeny
Price Range (Based on Average Rates): ££
Hotel Class:3 star — AmericInn Lodge & Suites Ankeny 3*
Number of rooms: 57
Reservation Options:
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Also Known As:
Americinn Hotel Ankeny

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