This was my fourth stay in this hotel and I have already written two reviews on it.
The first two stays were excellent and I wrote a thankful review on that.
The third stay was disappointing and I wrote another review on that as well (it was a bad scoring of course)
When the manager of the hotel reacted to my blaming review, I took this as a positive point for them as giving care to customer reviews.
Thus I decided to go back to this hotel.
The check-in experience was just basic and I was given a small room with a very small window and almost without airing, there was not bath tube but just a damaged shower and the dressing could not fit the less of luggage that I have... and it was an executive room.
I asked to change the room and I was promised so in couple of minutes. After more than 45 mn, the guy came proposing me another room but I was already settled down and started a conference call.
The food in the executive lounge is just poor and once I attended there 30 mn before closure and I was told that the food was finished as they got lot of customers.
I tried the restaurantr as well for dinner and the buffet was really poor for such class hotel.
Last but not least, and cherry on the cake, I let some money notes on the desk, put the "Do not Disturb" tag on the door knob and went to the gym to come back with some notes that had disappeared (yes I got robbed but some small notes)
I have raised this to the executive desk giving him the exact time and he promised to check.
I got just an answer when I was checking out whether I found my money or not??????
As per the title, I simply will never be back to such a mess and pity.
- Official Description (provided by the hotel):
- Ideally located for your next business trip, the Sofitel Alger is just 5 minutes from downtown, less than 20 minutes from the airport, right by the Botanical Gardens, the National Library and the Fine Arts Museum. The funicular can take you up the hill overlooking the old souk and the port. The 3 restaurants offer a variety of options: El Mordjane serves fabulous Algerian dishes, Le Continental boasts French gourmet meals, the coffee-shop is a great place to catch a quick bite between meetings. ... more less
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- Also Known As:
- Sofitel Algiers Hamma Garden Hotel Algiers