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Sofitel Algiers Hamma Garden
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Reviews (967)
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All reviewshis teamthe food is greatexcellent breakfastspecial thanksthe executive loungepool and gymnice baralgerian restaurantroom servicelambsame levelclose to the city centerbusiness tripexcellent stayquality servicebest hotel in townmini bar
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184 - 189 of 967 reviews
Reviewed 2 June 2014

To be honest , the hotel facilities and infrastructure is best I have tried in the capital Algiers.
Yet, writing now from the hotel, a most strange reaction from the front desk in any hotel I've to anywhere. I left a deposit in US dollars, and usually in any hotel its a "deposit"....I take it back and pay in the local currency that I have exchanged.
When I asked, they told we have already got your deposit in the system and you can't take it back, and the exchanged at a very low rate vs. market rate. Honestly I felt stolen
Their attitude was not acceptable and the were just saying "this is our rules, and you can't do anything about it" !!!!!!!!!!! REALLY it pissed me off, and willing to search for any other hotel for the next stay because of this attitude

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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2  Thank Islameld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luc L, Directeur général at Sofitel Algiers Hamma Garden, responded to this reviewResponded 8 June 2014
Google Translation

Cher client,

Je vous remercie d'avoir choisi le Sofitel Alger pour vos séjours.

Je suis désolé d'apprendre que vous avez eu une mauvaise expérience avec notre réception.
Je vous invite à me contacter directement afin de pouvoir en discuter de vive voie, et d'avoir plus de détails sur votre paiement.

J'espère vous accueillir très prochainement parmi nous.

Meilleures salutations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

There aren't a lot of good hotels in Algiers, but Sofitel is quite good. It is secure and ideal for business travellers.
It is a good 30 to 45 mins from the airport, is central enough; and has a good selection of restaurants.

Room Tip: executive floor has it's own dedicated reception, for a faster checkout
Stayed: April 2014, travelled on business
3  Thank AzDxb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luc L, Directeur général at Sofitel Algiers Hamma Garden, responded to this reviewResponded 29 May 2014
Google Translation

Cher client,

Avant toute chose, je tiens à vous remercier d'avoir partagé votre ressenti après votre passage au Sofitel Alger.

Je suis ravi de lire que votre expérience était à la hauteur de vos exigences.
Tous les ambassadeurs du Sofitel se joignent à moi pour vous souhaiter un très bon retour.

Dans l'attente de vous accueillir encore une fois parmi nous, veuillez accepter cher hôte mes meilleures salutations.

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Reviewed 1 May 2014

The hotel was once the height of luxury; the lobby is stunning and very well done. There have been some obvious recent upgrades, but the hotel has a long way to go to get back to a normal five-star baseline. The room was a decent size (about 30m2) and had comfortable furniture. The mini-bar has plenty of room for one's own stuff. But s many little things were wrong. The drapes were unhooked in a couple of places; the balcony door fit so poorly the sea breeze was constantly whistling through; the metal inlay in some of the case furniture is pulling out (in this instance, at floor level and as I strode by, managed to knick my ankle --really!); one shelf in the closet collapsed when I put something down as one of the four supporting pins was missing; a light in the bathroom was burned out; caulk/grout around the tub was either missing or badly discolored; one corner of the room has mold in wallpaper all up and down; the bathroom sink would not hold water; the toilet seat and cover did not match the shape of the bowl. The TV is an ancient flat screen affair that for the life of me I could not get to function. It turned out that the remote doesn't turn it on, there is a button you need to push, not visible from the front. There are few channels, and no BBC World. The Wi-Fi was highly variable. It never went down, but at times was impossibly slow.

The breakfast buffet is very pricy, about $35, but adequate. Sadly, there is no al la carte option. That said, I am a brekkie person and paid the price. I especially liked the fresh strawberries, coffee served in a two-cup café presse, eggs-to-order nicely done, and fresh squeezed juice (I had apple juice what was frothy and delicious). Service was good. Even at a buffet I leave a modest tip and was very happy to do so here.

Laundry: man's shirt (DZD600), socks (DZD200), and undershorts (DZD200), or a total of DZD, equal to about US$13/€9.

The hotel is isolated -- it is a long walk to anything. There is a very sterile plaza behind the hotel, mainly empty, and rather forlorn.

  • Stayed: April 2014, travelled on business
    • Value
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5  Thank Rover1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luc L, Directeur général at Sofitel Algiers Hamma Garden, responded to this reviewResponded 7 May 2014
Google Translation

Cher client,

Je vous remercie d'avoir pris le temps de partager votre experience au Sofitel Algiers Hamma Garden. Je suis heureux de lire que vous avez apprécié notre petit déjeuner et la qualité du service cependant je regrette que vous ayez eu quelques désagréments notamment dans votre chambre, je vous prie de nous en excuser.

J'espère que nous aurons l'occasion de vous faire vivre une meilleure experience lors de votre prochain séjour.

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Reviewed 25 April 2014

The hotel is well located and the accommodation is excellent! We got a small room but even this one was very nice, them we got an upgrade and went to a bigger room which was excellent! Staff at the hotel are very nice and helpful, they made everything they could for us to be comfortable. The Algerian restaurant inside the hotel is delicious but we did not like the French restaurant. The bar offers an excellent service and marvelous choices of drinks and snacks. Madame Benmamsour, chargee de clientele, was absolutely helpful and made everything she could to make us happy and satisfy. I would recommend this hotel and would stay there again if I am in Alger.

  • Stayed: April 2014, travelled as a couple
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2  Thank LunaS77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luc L, Directeur général at Sofitel Algiers Hamma Garden, responded to this reviewResponded 7 May 2014
Google Translation

Cher client,

Je vous remercie d'avoir pris le temps de partager votre ressenti suite à votre séjour dans notre maison.Je suis heureux de lire que la qualité du service, le restaurant de gastronomie Algerienne et le bar ont été à la hauteur de vos attentes je ne manquerai pas de partager vos élogieux commentaires avec l'ensemble de mon équipe.

J'espère que nous aurons le plaisir de vous accueillir lors de votre prochaine escale Algéroise.

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Reviewed 25 April 2014 via mobile

When I was looking for a hotel in Algiers the local hotels appeared to be bad value (poor reviews and high prices). I decided to go for the Sofitel, which was running a promotion and wasn't much more expensive than the local hotels. All round, it was a good choice: comfortable and spacious rooms, excellent service, a large indoor/outdoor pool and free wi-fi. The hotel is an impersonal modern block but the interior is pleasant, set around and atrium. The hotel is not in central Algiers but is much closer than the Hilton and there is a metro stop a ten minute walk away. The hotel is right alongside the very pleasant Jardin d'Essai.


Stayed: April 2014, travelled solo
1  Thank Alastair A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luc L, Directeur général at Sofitel Algiers Hamma Garden, responded to this reviewResponded 7 May 2014
Google Translation

Cher Client,

Je vous remercie d'avoir pris le temps de partager votre experience suite à votre séjour au Sofitel Algiers Hamma Garden. Je suis heureux de lire que vous avez appréciez le confort et la qualité de service, je ne manquerai pas de faire part de vos commentaires à l'ensemble de mon équipe qui oeuvre au quotidien pour faire de vos séjours une magnifique experience.
J'espère que lors de votre prochaine escale Algéroise, nous aurons le plaisir de vous accueillir dans notre maison.

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