After spending 2 busy sightseeing days in Marrakech, we were looking forward to 5 relaxing days at Riad Villa Blanche, which we already booked in July 2013.
This place has some really great facilities - the pool and spa area is nice and quiet, restaurant has a great menu and the rooms are really nice and luxurious. Unfortunately the staff service is really poor and our room was located in an inconvenient place - just next to the main staircase of the hotel.
The hotel restaurant is quite popular, which means a lot of guests coming and going at night. We therefore did not get much sleep since the rooms are quite poorly isolated and we would therefore be kept up until 3 o' clock the first night. On the second night it was the same and around 1 am we told the reception about the problem and asked for some earplugs. They promised to send some to our room, but all we got after 40 mins. was some make-up remover pads, which was ridiculous…And just for the record, we've never experienced any problems in sleeping at hotels.
On the third day we asked for another room and a discount for our 2 first nights. Since the hotel was fully booked, we could not get another room until our fourth night, but they would buy some earplugs and give us a discount (after a lot of discussion with their manager). Earplugs helped a lot, but not really what we expected for our holiday trip. A new and better room was given, but when we had to pay our hotel bill they had no recollectioon of the promised discount, and since all managers had left for the day there was nothing they could do about it! This was really disappointing, unprofessional and am annoying way for my girlfriend and I to end our stay in Agadir.
Furthermore, the overall staff service is very poor. None of the employees could remember our room number or names and you have to tell them everything twice. In the end we ended up joking about it with some of the other guests who had the same experience. And if you do not speak french or arabic you will experience that a large number of the staff will have problems understanding you.
Unfortunately it really didn't seem that the staff had any interest in improving their service and it's really a shame since Riad Villa Blanche is so beautiful and could be a fantastic place to stay. Too bad...
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- Also Known As:
- Riad Villa Blanche Hotel Agadir