My wife and I just returned from our stay at this hotel on our "mini-moon". Due to email complications with guest services prior to our arrival we were upgraded to a deluxe sea view room which was very much appreciated. Sara the guest services manager also arranged for us to have VIP treatment as a gesture for us as newly-weds - this meant we had fruit and some pastries in our room on arrival. However I noticed that the service was quite good throughout the hotel from the moment we arrived. We got there quite late in the evening and Bouba the evening desk manager was very kind and attentive. We were treated to macarons and mint tea whilst we waited a short time for them to arrange our in room treats. They made flower arrangements on our bed and swan towels at the foot of our bed.
Falling into the bed was like being cuddled into a warm cloud and the duvet was like having another warm cloud drift over you and settle. This wore off after the strong smell of "dry cleaner" killed it after 2 days.
We didn't venture into Agadir and if I'm honest I wasn't really that bothered. I usually like venturing into new territory and exploring the local area on holiday but it wasn't that important for us on this break. Our main focus was to get spa treatments and enjoy the weather. We took a little walk off the resort where we were hounded by merchants trying to flog stuff and stared at by locals. My wife felt very unsettled so we stayed on the resort.
The food was a good standard at the hotel. Not Michelin, but expected of a 4/5* hotel. The food/drink prices are competitive with 5* European hotels so expect to pay in this range. The sunset from our room was beautiful and we were told only 7 of their rooms have a full undisturbed view so we felt privileged to have one.
Around the pool, the pool bar staff will attend to you. There are a lot of areas outside around the pool and I felt like their service was limited to the pool area just outside the restaurant. It felt like this was more out of their laziness than policy. They should tend to all the guests around the pool and not just the ones closest to the restaurant.
I prebooked the spa treatments after contacting the hotel before arrival. Laila who I chatted to prior to our arrival was very friendly and a joy to chat with. She arranged for our last treatments to be done together in our own private room. I also have to commend Fatima the Hammam lady. She looks after all who enter the hammam and her orange and mint cocktail is a refreshing welcome in the relaxation area after a steam. On the day of the hammam experience I was feeling quite tender. I pride myself on having an iron stomach having toured India for 6 months and getting ill one day. I'm not sure what it was (maybe too much sun) but something I ate at breakfast just wasn't agreeing with me. If you like your omelettes, I suggest getting them well cooked and avoid anything left out if you decide to go for breakfast at 10am.
I was really looking sheepish when we went for our spa treatment so Laila fixed me a herbal tea which tied me over till the evening.
My wife loved the constant stream of macarons from the bar staff and the seafood pasta from the main restaurant next door.
I have to say that the hotel was a bit of the dark side indoors and really needs an injection of light in the corridors. It was the same in the room. It just needs more light options for the evening in the room and more light in the hotel during the day.
All in all it was a good spa break at a luxury hotel with excellent service.
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