Spent a week here last week. Fabulous location on the edge of agadir. 5 kilometer walk to marina. Great beach,a bit dirty or natural? Problems were many. Housekeeping was awful, very hit and miss, they forgot to put towels in the bathroom one day, clean dressing gowns but no belts for them, forgot to replenish tea & coffee each day, no milk for coffee. I complained three times in one day and was assured it would be dealt with. Guess what? It wasn't. The bar tried to give me flat tonic for my g&t's not once but four times, despite my complaint on the first occasion.at the pool one day we ordered drinks about 12.30 pm, when I tried to pay for then the waiter told me I couldn't pay just now because the restaurant manager was away having her lunch! The web site states in suites and junior suites complimentary soft drinks and water in the mini bar throughout your stay, this is not the case, the housekeeping manager informed me that was the case last year ,but not this year. Is that reasonable?My last night the guest manager called me, I outlined my concerns, and he assured me he would deal with it to my satisfaction. Never heard from him again.very poor management, no let me change that, awful management. I hope someone from sofitel reads this and addresses these issues. Is anyone listening?
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