We have just returned from a horrible experience staying at this hotel. The facade, reception, restaurants, grounds and pool are very impressive. However, the rooms do not match anything like a 5 star rating. They are basic with extremely dated bathrooms, no minibar, 1970's wall mounted hair dryers with only an "on" setting. Not all rooms have good views of pool/gardens, ours looked onto a huge building construction! The air conditioning unit leaked pools of water and despite reporting the fault it took a further two days to repair. The lock on the balcony door was old and difficult to open, so much so that housekeeping left the room unlocked each day! Luckily we were on the first floor, although our booking request was for a top floor room with pool view. This was denied although the hotel was less than one third occupied for the whole of the week.
The bathrooms do not have proper showers with glass screens as shown on their web site. They are on a mixer tap over the bath which is old marked and in the case of ours, dirty when we arrived! The Shower curtain was stained and old. The remainder of the sanitary ware was discoloured, poor quality and in dire need of replacement. Tiles were cracked and grouting, painting in very poor condition.
Have to add that the Bar and waiting staff were extremely helpful and tried hard to please. The same could not be said for the reception and administrative staff who were unhelpful and uncaring. Having been presented with several disappointed travellers during our stay their only offer of help was to ask for an extra 600 diram to "upgrade"!!
This is definitely not 5 star accommodation and was extremely disappointing.
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- Also Known As:
- Atlantic Palace Agadir Hotel Agadir
- Atlantic Palace Hotel Agadir
- Agadir Atlantic Palace Hotel