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Prestigia.com
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141 - 146 of 1,420 reviews
Reviewed 11 May 2017

the hotel was great, huge and clean
the pool very nice and the service around the pool
room very big, clean with pool view
breakfast excellent with a lot of options
service and reception was excellent
the location very good, near the beach and restaurant area
casino at next door, for people that love it
we enjoyed this hotel very much

Room tip: zagora site face to the pool
Date of stay: April 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank itzik_levy-il
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 May 2017 via mobile

Stayed in this hotel for three nights and was supposed to be here for 7. Really old fashioned, rooms need upgrading and the staff are not helpful and verging on rude. The security are also quite abrupt. The place seems derelict and the beyond the grand facade of the lobby area the rooms are just awful. This is not five star so don't let the dupe you. Checked out and now staying in a real five star. I wouldn't risk booking here!

Date of stay: May 2017
Trip type: Travelled with friends
8  Thank RajBirmingham
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2017 via mobile

We booked this hotel is NOT A 5 STAR. Service is bad and when we checked in we got a letter which I have included saying there is cockroaches and there apologising on the letter we tried to speak to manager they didn't even bother helping us trying to get a refund we just booked sofitel after three days of nightmare. Please avoid and also you will be charged for using swimming pool beach is a long walk away awful DEPRESSING PLACE.

Date of stay: May 2017
Trip type: Travelled as a couple
2  Thank kyisali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 May 2017 via mobile

From first arriving at the hotel to our last day, or stay was very enjoyable. The rooms were very spacious and clean, great view of the pool from the room and very comfortable beds. The staff were very friendly and always willing to help, nothing was ever too much. We also dined at the resort and used the spa while we were there and all in all received excellent service with very polite and helpful staff at all times. Would definitely recommend to all!

Date of stay: April 2017
Trip type: Travelled with family
Thank 369ayesham
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 April 2017 via mobile

The hotel is stunning, the lobby, the pool area and our room was big. The staff are friendly and helpful.

We checked in late at night and staff were helpful. During our stay we preferred to liaise with male staff as they were more honest in answering our questions.

For example, I asked a few female staff about shops to purchase things and they repeatedly mentioned their hotel shop as the nearest one for miles around. Male staff were more honest about shops in the local area.

I was sick in our bathroom one night and my husband went to the front desk to arrange someone to help us clean up. Staff were extremely helpful with this and the next day they asked me how I was feeling when they saw me.

Food is a bit pricey; we had traditional morrocan food for dinner one night. Portions were too big and the food was bland. The room service was standard.

The breakfast buffet was nice, slightly overpriced but good. The buffet dinner was extremely expensive with poor choice of food. Would recommend having breakfast at the hotel and having lunch and dinner by the beach.

The pool was clean and we saw it being cleaned thoroughly. There are always poolside deckchairs available and towels.
For days where you have been at the beach but it's still hot outside, the pool is perfect.

The hotel is a ten minute walk to the beach and there is a private area another ten mins walk to your right when you reach the beach. We spent a lot of time at the private beach and hotel staff were there to provide towels.

The hotel shop was very expensive. The hotel did not provide toothpaste which we forgot to bring and my husband spent around £4 equivalent on dirhams for toothpaste.

The spa was good. I had a jet wash, hammam and scrub and massage for 470 dirhams. Staff were a bit slow in moving me through the steps and they lost my card and I had to tell them that I had yet to have a massage. They spent 20mins finding my card to then tell me I was right. This put me off having another treatment which I intended to save for our last day.

On our last day we asked the concierge to arrange an early morning taxi for us to take us to the airport. Staff gave us a wake up call and helped us with our baggage and the taxi was right on time.

All in all this is a very good hotel and I would recommend staying there.

Date of stay: April 2017
Trip type: Travelled as a couple
2  Thank Azi20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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