We stayed at this hotel for a week and the experience was pretty much mixed. First of all the hotel was quite nice when we first arrived, the lobby was big and clean and they welcomed us with the local Moroccan tea and some local biscuits.
Then we went to the deluxe sea view room we have requested for. The view was lovely as you look out to the pool and the beach but the room was very old. Lots of bits need to be worked on like the shower, air conditioning, windows, bathroom and etc.
During our stay we had some issues with our air conditioning and we had to remind them every single day for 4 days before we can get someone to come up to have a look. That was extremely disappointing especially from a five star hotel. The service was definitely the weakest point of the hotel as you often have to wait for AGES before you can get a service even though you can see the staff members are just standing there and chatting rather than looking around to see if anyone needs service. Not surprised with some of the previous comments were saying how bad the service was.
One thing that really bugs me was the hotel manager would front up and go to TripAdvisor to respond to those “awful reviews”. I would have much more respects for him if he does, doesn’t matter if the reviews were good or bad.
This resort was nice but it was let down by the level of service we have received during our stay. I would definitely not be returning to this resort and very disappointing at the Sofitel brand.
- Official Description (provided by the hotel):
- Right along the ocean's sandy beach, in the lush Palm Bay, Sofitel Agadir is a genuine treasure, an oasis of peace and luxury just 10 minutes from downtown and 25 km from the international airport. This spectacular 5-star hotel combines refined, contemporary elements with exotic Kasbah-style architecture. The wrought iron accents compliment the colorful fabrics and elegant fountains throughout. Year-round sun and impeccable service add to the pleasures of water sports, golf and tennis. ... more less
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- Also Known As:
- Sofitel Agadir Royal Bay Hotel Agadir
- Agadir Sofitel