We stayed 2 nights in 2 different rooms. This was a romantic occasion, as opposed to us returning for business travel. They ruined our experience and I feel so cheated that the option of staying somewhere I once liked, is taken away from me. The first night the room was filthy dirty and we were woken up early in the morning by shouting and banging from the kitchen below. The balcony was filthy but the view good. The bath was filthy. It was agreed the night before (as we arrived at 9pm, unbooked) that we would move to another room the next day and that was arranged around 9am the following morning. At midday, check-out time, we moved to another room upstairs, which was spacious with two great decks. The decks and room were once again filthy. The bottom of the bath was rough wil spilt plaster and paint. We had twin beds and it was agreed they would be changed to a king before we moved into the room. That didn't happen. As I was sunbathing on the balcony most of the day, I had a do not disturb on the door. So we had to wait until we arrived home from dinner to find our bed pushed together. Got into bed for a romanic evening and found they had used 2 single sheets overlapping. Sort of like having your bed 'pancaked'. After complaining, they found sheets of another bed, which were wrinkled and replaced them. Had to endure a cold shower in the morning...no hot water. Soaps etc., had been downsized, so not adequate shower gel in each bottle for a full shower. Hole in the toilet wall, stuffed with toilet paper. No towels or soap provided in the second bathroom. Upon discussion with reception upon leaving, they blatantly lied to us over two matters and the customer was definitelywrong. We travel alot around Morocco and Mogador was one of our favourites, but we will be finding an apartment on the beach edge for cheaper from this point onwards. I also noted in reception a build up of thick dust on the coffee tables.
- Official Description (provided by the hotel):
- Set just 150 metres from the sandy beaches in Agadir, this hotel offers an outdoor swimming pool and a spa with sauna and hammam. It offers air-conditioned rooms with a balcony. Satellite TV and a fridge are standard facilities in each guest room. Guest rooms feature a traditional Moroccan decor. The private bathrooms include a hairdryer and amenities. Traditional Moroccan cuisine is served in the buffet restaurant at Ryad Mogador Al Madina. Breakfast is provided every morning and guests can enjoy afternoon tea in the tea room. Leisure facilities include table tennis and guests have access to the fitness centre at hotel Mogador Al Madina. Free Wi-Fi is available in public areas and there is a gift shop on site. The centre of Agadir is 1 km away. Agadir International Airport is 24 km away. ... more less
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- Also Known As:
- Lti Al Madina Palace Agadir