There is no way this hotel should be rated 4*.
The staff are very friendly and helpful and it is clean. They are really the only two positives I can find with the property itself other than its location, which I thought was good.
I stayed on a B&B basis for two weeks and I booked two days before I went there.
Having reviewed comments on here for this and many other properties before I booked I knew I was taking a bit of a chance but thought it couldn't be that bad.......
The restaurant would appear to have been last decorated in the 1980's as the wallpaper/colour schemes are the same now. Breakfast has the same offerings everyday with NO variation and if you wanted an omelette you had to pay extra. Seems silly to me.
The food and beverage offerings at the pool bar were limited to chicken or cheese sandwich or Panini accompanied by some very sad salad and French fries. They ran out of diet coke and didn't replenish it for two days.
The pool was freezing cold at all times.
The room décor is tired and dated but the room was clean and comfortable with plenty of hot water at all times. However on three occasions where the towels were taken away in the morning by housekeeping they were not replaced until the evening which was inconvenient. They didn't seem to have enough towels either for the hotel or around the pool as they always seemed to have to rush to the laundry to get fresh supplies and the hotel was never really that busy during my two weeks there.
They move the laundry around the property using old supermarket trolleys which are frequently wheeled across the pool terrace which is noisy and not great when the point of your trip was rest and relaxation.
No receipts are ever issued by the exchange counter as the rate is fixed at 13.1 dirhams. Seems odd to me that they didn't issue a receipt. I wonder how they do their other accounting!
To me it felt as if the hotel is being rundown prior to closure. Most of the boulevard shop units on street level were empty and my general feeling was that it was being run down.
It need investment in decoration, better lighting in the lobby and generally a lot of TLC.
During my first four days the WIFI worked in my room which was great. Then it stopped working for two days completely and when it was restored it only worked in the lobby lounge or restaurant. When I asked at the front desk if it would be available in the rooms again I was told in a very offhand manner that it doesn't work in the rooms and that if I had had it, I had been very lucky!!!!
- Official Description (provided by the hotel):
- Set just 150 metres from the sandy beaches in Agadir, this hotel offers an outdoor swimming pool and a spa with sauna and hammam. It offers air-conditioned rooms with a balcony. Satellite TV and a fridge are standard facilities in each guest room. Guest rooms feature a traditional Moroccan decor. The private bathrooms include a hairdryer and amenities. Traditional Moroccan cuisine is served in the buffet restaurant at Ryad Mogador Al Madina. Breakfast is provided every morning and guests can enjoy afternoon tea in the tea room. Leisure facilities include table tennis and guests have access to the fitness centre at hotel Mogador Al Madina. Free Wi-Fi is available in public areas and there is a gift shop on site. The centre of Agadir is 1 km away. Agadir International Airport is 24 km away. ... more less
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- Also Known As:
- Lti Al Madina Palace Agadir