Just back from a week at the Kenzi. Not been to Morocco and feel we got a really nice hotel.
Cannot fault any staff all were very welcoming. This is a good place for a family, with fun for kids and parents. Food was very nice- always plenty and cooked fresh with choices for everyone. Location is across road from beach and lovely promenade. Weather was cold at night but warmer in the daytime.
I came here for a relaxing break with hubby and that is what we got. Money took a bit to get use to as you feel that your parting with lots of notes. Price of drinks out of the hotel I found to be very expensive so we did not venture out that much. eg. Price of pint Heineken approx. £4.50 & Glass of wine £5 - which is a lot more than what we pay in the north - maybe more like London prices. I think the further out you go the prices got cheaper but then so did the quality. That goes for the food aswell.
The Hotel itself is very much French oriented. The signs for the entertainment and announcements over the tanoys were all in French. The enterntainment was mostly French, apart from the visual entertainment. Kids songs were all French. This is something that we mentioned to the Thomson Rep - but he was quite dismissive saying it was an international hotel. I would say when we stopped 10% of guests were English, the rest were French or German. I am not saying this spoilt the holiday, but its better you no these things before you go. Thomson website does not mention this so I am.
We will go back but try a different hotel because we don't like to stop at the same places. The staff work very hard here and we didn't have a problem giving tips as they have very little wages for what they do. I have to mention YOUSEF - the manager of the restaurant whose attentiveness and welcoming manner made him a credit to the hotel. Also the animation team - HAMZA, RACHID, POCA, MADGA,SALIM were all excellent at their jobs and very friendly and courteous. The bar staff were very good no Hassel getting service all spoke E very good English
It is the staff that make this hotel a very high standard of customer care, standards and professionalism, which is something I have not seen in a lot of other hotels I have stayed in over the years.
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- Also Known As:
- Kenzi Europa Agadir
- Kenzi Europa Hotel Agadir