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“Great location, but you get what you pay for!!”
Review of Kenzi Europa

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Kenzi Europa
Ranked #13 of 77 Hotels in Agadir
Knebworth, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great location, but you get what you pay for!!”
Reviewed 17 August 2014

We stayed at the Kenzi Europa for 2 weeks at the beginning of July. The hotel is right in the centre of Agadir, less than 5 minutes from the beach & only a 35 minute transfer from the airport. There is a small zoo about 100 yards the hotel & it is useful to use it as a route to Uniprix to avoid the hawkers trying to take you to shops where they’ll no doubt be paid commission.

The majority of guests in the hotel were either French or eastern European. British guests were very much in the minority.

Our room was lovely, overlooking the pool & the sea. The bathroom was large & the beds comfortable. The room was kept spotlessly clean by the maid, who was a very friendly.

The restaurant, particularly during our second week, was crowded & some of the staff were slow at clearing the tables. Likewise, when it came to ordering drinks, they did not bring them very quickly. The food was adequate, but at times, the dishes were not replenished for some time. At breakfast fresh orange juice was available, but due to the number of people, this sometimes meant queing for10 minutes. It would have been far better if they’d had 2 people squeezing the oranges to keep the queue moving. There was a BBQ at lunchtime, but again, they couldn’t cope with the number of people & could have done with a larger cooking area. The last few nights we ate out at very reasonable prices. It is best to turn left along the promenade, as there are some lovely restaurants.

The pool area & grounds were kept neat & tidy & the pool attendants were quick to bring sun umbrellas if you asked from them. During the second week, there weren't enough sunbeds, even though more were brought out. To our great amusement, people were reserving beds the night before & on our last couple of days all but a couple of beds had been reserved by 8am. The pool area was very crowded & it was hard to find a quiet spot. From around 10 in the morning until around 5.30, music is played, but it was so loud that it was very intrusive.

There weren't enough tables in the bar, either in or outside, & be warned, smoking is permitted in the bar area, so it could be rather unpleasant. The bar staff were very good at ignoring you.

The evening entertainment is in the reception area, so if arriving during the evening, you walk straight into it. The staff try very hard to keep everyone entertained & on the whole seemed to provide something for everyone.

Wifi was available in the reception area, but it was very hit & miss as to whether it worked. The hotel could probably invest in a higher grade provider.

A trip to the Souk is an experience, it is very busy, but interesting. There are a number of souvenir shops selling ceramics, carpets & leather goods. None were particularly cheap even when you haggled the price. We found the same in the souk opposite the hotel. If you’re looking for souvenirs, Uniprix has fixed prices & a good selection.

The holiday itself was cheap, but even so, were we to return to Morocco, we would not stay here.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank goldair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (129)
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English first
Hampshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 August 2014 via mobile

Can't believe we've just returned from 2 weeks in the same hotel as the recent reviewers!

On our late arrival we were checked in quite quickly and were offered an evening meal, admittedly it was mainly salads and deserts, which was a lovely touch as we hadn't expected to get food as the restaurant was already closed to guests. We were shown a sign which (as far as I can recall) was on the Reception desk all the time which advertised the meal and snack times! We weren't given much information about how to find our rooms, however a very friendly Concierge showed us to our rooms and took 2 of our cases too. We had asked for interconnecting rooms (as we have teenagers) but the rooms we were given were a twin and a double at opposite ends of one building! I explained this to the Concierge and he suggested that we spoke to Reception after breakfast the next day to get different rooms, so we split up and each bedded down with a teen!

After breakfast we asked for rooms together, and whilst the hotel could not accommodate this, they did offer us 2 rooms across a corridor from each other. Another Concierge took us to see the first room (which was immediately available) and also showed us the second room, which was ready an hour or so later after the maid had cleaned it. He sought no tip for this telling me he was "at my service".

The rooms were cleaned and made up every day with fresh towels, and bed linen was probably changed every 3 days or so. The maid was lovely and very friendly.

The pool area is set in very verdant gardens, with groundsmen regularly seen watering, mowing and gardening. Sun beds are available both around the pool and on several terraces above the pool area. Yes, you did have to get your towels down early if you wanted a sun bed but, as a reviewer has already commented, the pool guys are great and monitor who isn't using their beds and will move these beds for you! Towels are available by paying a deposit of 100 Moroccan Dirhams per towel (at Reception) and then giving the ticket from there to the Pool Guys. You can change these towels as often as you want/need, a boon when you've been to the beach! At the end of your stay, just collect your ticket, return it to Reception and get your deposit back. The beach is just a 5 minute walk from the hotel (through a small souk, the shopkeepers do leave you alone with a polite "Non, merci. Bon journee." and a smile.) The hotel has a small roped off area of beach which contains sun beds and parasols. There are no drinks facilities, but we took some bottles of water with us so no problem. If you are a woman in a bikini, yes you will get stared at by local men, as this is something most Islamic women are not seen wearing. If it's an issue for you, just pop a t-shirt and shorts over your swimmies!

I can honestly say that we did not experience any of the service issues in the restaurant that others have commented on, and all the staff who waited on us were really friendly and efficient. This can't just be down to the fact that we conversed with them in French as we saw an extended English family receive the same service. One morning, we even saw a waiter making paper aeroplanes out of serviettes for the young boys in the restaurant. Sometimes we had to wait a few minutes for a clean cereal bowl to be brought out, but this was by no means the norm. Food was plentiful and, for the most part well cooked. We did have the odd issue with not fully cooked meat from the BBQ, but again this was not the norm. The evening buffets were themed, and this was advertised each day by the doors into the lobby area where, again, the meal times were also listed. There is a limit to how many salads can be made from local produce, so similar dishes did crop up regularly but there was always a variety of hot and cold food, even satisfying our fussy eater! For the number of guests eating at the same time, I think the Restaurant Manager (who was usually around) and his team did a great job.

There was a wide variety of drinks for All Inclusive guests. Yes, the cocktails aren't fancy but the beer and wine is perfectly acceptable and others seemed to be enjoying the variety of spirits offered. Soft drinks, bottled water and hot drinks were also available. There was one member of the Bar Staff who served men in preference to women, but I even managed to get a smile from him when I asked (in French) for 2 wines of red glasses!!!

The Entertainment Team are provided by Jet Tours, a French Tour Operator, for their guests - this was explained to us by our Rep at the Welcome Meeting. This, coupled with the fact that French is the business language in Morocco, means that the day time announcements and evening entertainment were done in French first but as all the staff are multilingual, they followed up in English and also sometimes in German. There was a wide variety of daytime activities (e.g. Dance classes, sports tournaments, aqua gym, Moroccan cooking) which followed a weekly pattern. There was never any pressure to participate, just a friendly "We're doing .... Come and join us?" and if you said no, that was OK. The Evening Entertainment also followed a weekly timetable, so by staying 2 weeks we saw most acts twice. All the evening acts (which included a snake charmer, belly dancer, drumming/dance group) were preceded by a "mini disco" for the youngsters. There are 2 small lounges off the lobby area where you can sit in addition to the bar. There are also some tables and chairs outside under canopies where you can sit too. The bar did get very busy as soon as the entertainment finished, but we just ensured that we let the rush go down before going to the bar at these times!

We've always found that trying to speak a little of the local language (although we only managed "thank you" in Arabic) goes a long way to making friends in a foreign country, and our experience here at the Kenzi Europa and in the Agadir area was no exception. The Kenzi Europa is a great little hotel, with great staff and great facilities and great value for money!

Stayed August 2014, travelled with family
Helpful?
10 Thank mammapalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 August 2014

My partner and I stayed here in the last week of July and first week of August- I'm not usually one to leave reviews as I believe everyone has very different perceptions, however I now wish I hadn't ignored the bad reviews as they are absolutely spot on.
We booked this holiday a month before our stay and were horrified to find out we paid the same price as others that were staying in a much much nicer hotel just down the road.
The hotel is terrible value for money- the food is awful, making me Ill for the majority of the holiday and the all inclusive drink choice was very basic, with the cocktails being a mix of orange juice and grenadine and a bit of alcohol- not even a little umbrella in site!!! There was a BBQ choice of meat offered at lunch times which initially cheered us up however soon realised the meat was undercooked to the point of raw most times.
The staff at the hotel were incredibly rude, ignoring me most times I went to the bar and despite trying to be overtly polite, always saying please and thank you, I rarely got a smile. Be prepared to set your own table in the restaurant and for your food and drinks to be taken before you've even finished with them!
The entertainment at the hotel is geared completely for French tourists and guests and with the only space for the evening shows being in the hotel reception there is no where to escape and just sit comfortably and have a few questionable cocktails!!
The room was lovely, very clean and the maid was always very smiley which was the only real good point.
Otherwise similarly in the surrounding town, the restaurants were very basic, with most of the menus only being available in French. We were also pretty horrified to come across a McDonald's and Pizza Hut as the main attractions on the promenade. I felt the people were fairly rude outside the hotel also and as a women did feel uncomfortable
on the beach in a bakinni at times. So perhaps this isn't the destination for a laid back holiday destination.
Very disappointing overall and really disappointed in Thompson as I feel their review and synopsis of the hotel and destination is completely misleading for their loyal customers.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Fiholly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 August 2014

The service was swift and friendly. They all spoke reasonable English, although they were delighted when we spoke to them in French (our Arabic was not up to scratch!). Lovely grounds, kids loved the slides although they say they would have liked them bigger! The pool staff were excellent and very friendly. Loads to keep the kids occupied, including a pet tortoise wandering the grounds! The kids club was good and flexible, enabled my husband and I to go out for a few hours at the Haman. The food was good possibly a little generic and repetitive, having said that , i reckon we all came back a good few pounds heavier than when we arrived! Would recommend the Thomson trip to Taroundant and the camel riding. Overall, a fantastic holiday.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vick882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 August 2014

As soon as we arrived at the hotel all you could smell is fish very unpleasant rooms good size . corridors a bit dingy could do with a fresh lick of paint ,food very disappointing, staff in restaurant Very rude where clearing your plates before you had finished your last mouthful, _ one small bar , animation team announced everything in French and German so if like me your not fluent in that language your stuffed , would go back to agadir but not this hotel .

Room Tip: 2635 had pool view.
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  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank liz r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, England, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2014 via mobile

Reasonable stay great for beach not good I thought for food choices for the size of the hotel only one small bar inadequate at times far too relaxed in restaurant many occasions an hour after opening had to make requests for glasses for juice bowls for cereals both very rarely available even when very few people in good points great for families with pool slides and infant pool reasonable entertainment though mostly for the young entertainment took over the reception area in the evenings with nowhere else to use so hence at times a very overcrowded bar area staff in the main very conversant in English rooms reasonably clean though if you had a room above ground floor had very in -frequent use of the lift regularly breaking down never a scramble for sunbeds the pool guys were super as were most of animation staff for what I paid could not really complain would visit morocco again as in the main friendly people odd bits of hassle from shop sellers bury not as bad as other countries but would not use this hotel

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 August 2014

To begin with, as soon as we stepped out of the taxi there was an intense smell of fish, which if you’re like me and absolutely hate fish, wasn’t very pleasant. However, you’ll get use to the smell by the next day; it was not an issue at all (It’s just a warning for those who hate fish!).

Check in went OK although it did take quite a while for them to sort us out. Our bags were taken to the rooms ahead of us. The staff at reception were pleasant enough. They gave us connecting rooms which was really convenient! We didn’t get any information regarding what times the restaurant was open, facilities, entertainment etc. and when we called reception to ask they hung up on us which was very annoying.

We arrived quite late on the first night but we were able to make dinner. There wasn’t much choice left which was to be expected. However, one of my friends found a price label in her food which was quite off putting for all of us so we ended up taking a walk and going to Mc Donald’s instead! (Not a great start!)

The rooms were standard, the beds were comfortable. Unfortunately our balcony only had a view of the road as we were at the side of the hotel. We had twin rooms, but the beds were single beds which weren’t a big problem, we were only there for a week. The rooms were very clean and a cleaner came almost every day to change towels and clean etc.

We spent most of the time during the day by the pool. The entertainment was OK but it got a bit repetitive. You have to pay a refundable deposit for the beach towels which you get back when you check out. Make sure you put your towels on the sunbeds quite early in the morning as they get taken really quickly. There are staff by the pool so if you don’t manage to grab a bed they will get one out for you (if they have any left) and place it wherever you want. I have to say the poolside staff were extremely helpful and friendly, nothing was too much for them. They also have some water slides which were fun. The adults seemed to enjoy it just as much as the kids!

The food seemed to get better as the week went on. There was a good variety which seemed to cater for everyone. They also do pancakes between lunch and dinner which was really nice. A lot of the nights we ate out at the Japanese restaurant next door to the hotel (definitely recommend going there). There’s also a Mc Donald’s and Pizza Hut (best I’ve ever had) on the promenade.

The hotel has their own section of the beach which is about a 5min walk from the hotel. However, we only ended up going there once because it was really windy and the sand was constantly blowing in our face so we couldn’t fully relax (It got everywhere). I don’t think there was any food or drink available on the beach so make sure you bring water with you.

There are excursions that you can book with a rep at the hotel but it is very overpriced and we found it quite difficult to find someone outside of the hotel that we felt comfortable enough to book with (being 4 females we didn’t want to take any chances) so we ended up booking a hammam spa/massage and a day trip to Marrakech with the hotel. The Spa day was really nice, felt so relaxed and refreshed after, definitely worth the money but don’t expect a 4/5 star facility, it is very basic. The trip to Marrakech was a long day; we left at 6am and returned at around 7/8pm. There wasn’t really much to see on this tour but it was nice to experience the culture there; it has a very different vibe to Agadir.

For those of you that will be going to clubs, I would recommend Factory which is across the road. Its nothing special but the music was good and the locals were really friendly. Also, The English pub was really good for a few drinks and karaoke! We went the week before Ramadan started but some of the clubs were already closed so there wasn’t much choice of clubs to go to.
When we were checking out there we had a slight argument with the staff at reception regarding the local tax as we were quoted one price when we arrived, another on the morning we were leaving and then a higher price when we actually came down to pay. The inconsistency was extremely annoying and disconcerting. In the end the manager dealt with the situation calmly and swiftly and we didn’t end up paying the charge. This wasn’t a nice way to end our stay with Kenzi!

Overall we had a good holiday. Kenzi is definitely not a four star hotel; there wasn’t anything that amazed or impressed me. SOME of the staff are an asset to the hotel while others let the hotel down. If you are looking for somewhere cheap, cheerful and close to all the bars and clubs and can entertain yourself so you won’t be reliant on the hotel entertainment then I would recommend this hotel.

  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kenzi Europa

Property: Kenzi Europa
Address: Boulevard du 20 aout BP 808, Agadir BP 808, Morocco
Region: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Agadir
#10 Spa Hotel in Agadir
#10 Luxury Hotel in Agadir
Price Range (Based on Average Rates): £
Hotel Class:4 star — Kenzi Europa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kenzi Europa Agadir
Kenzi Europa Hotel Agadir

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