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“Recent stay in Hotel Argana”
Review of Argana Hotel

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Argana Hotel
Ranked #20 of 79 Hotels in Agadir
Reviewed 1 September 2014

My wife and I are frequent visitors to Morocco we stay in various places but most of the time we stay at Hotel Argana.the main reason we stay are the staff both at the bar and the restaurent are very helpful we are welcomed back each time with open arms.
The food is excellent and you are spoiled for choice my advice if you are long stay that you take half board every third week or so that will enable you to try out the restaurents up town
Eating out is inexpensive and the restaurents are many
Regards
Martin&Mary Mayo

Room Tip: Ask to see the room before choosing also choose room away from the lift as it can be noisy Rooms fa...
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  • Stayed: May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mmcl20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myriem S, Responsable commercial at Argana Hotel, responded to this reviewResponded 27 September 2014

Dear Friends of Argana,

We thank you for sharing your experiences with the wider Tripadvisor community about our hotel.

Our restaurant and bar staff will be very thankful of your comments and will appreciate your kind words and acknowledgement of their helpfulness.

Your opinion and views that you find our food to be “excellent” and how you are “spoiled for choice” is very rewarding to read and we are very pleased that you have taken the time to share this.

We thank you on behalf of our future guests for the information you have provided for them and we really hope to see you again very soon back in Argana Hotel where we can have the pleasure of your company once more.

Best Regards,

Myriem SOUIRI
Sales Manager
Argana Hotel Agadir

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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299 - 305 of 1,053 reviews

Reviewed 1 September 2014

This was my 4th trip to Agadir. Very friendly staff in general, clean hotel, Buffet food very good as well - For me value for money. I totally recommend for families and couples. If I return I will book again

  • Stayed: July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
Thank Miguel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myriem S, Responsable commercial at Argana Hotel, responded to this reviewResponded 27 September 2014

Dear Guest, t

Thank you for your nice review of our hotel on Tripadvisor.

It is very nice of you to compliment our staff and note how “very friendly” they were on your stay with us at Argana Hotel.

Thank you for highlighting how you found our hotel to be “clean”, “good value for money” and how you described our food to be “very good” also.

We appreciate that you took the time to review our hotel and we thank you for your recommendation and we hope to see you soon back at Argana Hotel in the near future.

Best Regards,

Myriem SOUIRI
Sales Manager
Argana Hotel Agadir

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

First ever trip to Morocco. The staff made us feel like we were home and regular clients, kindness and hospitality at a class of it’s own, All were So accommodating and helpful. Great room with view of sea and pool very clean. Hotel food catering for all paletts was amazing the head waiter made us feel like family. Entertainment was the best we have ever experienced so good for all ages.I probably had one of the best holidays I had in years! Heaven on earth! The place is wonderful, the food is delicious, people are amazingly kind and helpful. You can't ask for more for a relaxing and peaceful holiday! we would go back every summer if I could!

Room Tip: Higher floors facing the pool have amazing views
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank pippucio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myriem S, Responsable commercial at Argana Hotel, responded to this reviewResponded 27 September 2014

Dear Guest,

We are very pleased to read that your very first trip to Morocco seemed to be a very special one and we thank you for taking the time to provide very positive details of your time in our hotel on Tripadvisor.

It was really nice to see how you appreciated the cleanliness of your room and overall how you thought it was a “great room with view of sea and pool”.

Like you, many of our guests recognise and appreciate the hard work and commitment that our staff put in to make sure our guests have a great time while staying in Argana Hotel. We would like to thank you also for acknowledging this and we are encouraged that you too have recognised this.

With regard to our entertainment and comments about how you found this to be the “best you have ever experienced” is a truly remarkable endorsement of the sincerity our team are making in relation to customer satisfaction.

Our restaurant staff and in particular our head waiter will be encouraged with your nice comments in relation the “amazing & delicious” food you mentioned and how in particular you were made feel part of the Argana Family.

It is truly amazing and fills us with great pleasure and pride to read that you “probably had one of the best holidays you had in years” and that you call your experience of our hotel “heaven on earth”.

With your experience highlighting how “wonderful” you found the hotel and how our staff were “amazingly kind and helpful” really warms my heart.

May we again thank you so much for your truly inspiring words and compliments and we wish to extend to you another warm welcome when you return to Argana Hotel for another “relaxing and peaceful holiday” in the near future.

It would be our pleasure to have you return again so we can continue to welcome you as part of the Argana Family once again.

Best Regards,

Myriem SOUIRI
Sales Manager
Argana Hotel Agadir

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014 via mobile

Very good hotel everything is clean and the staff is friendly. They also help you with a lot of stuff and the food is very good. Every day a desert and a lot to choose from. Around the hotel everything is clean and also nice people

Stayed: August 2014, travelled with family
1  Thank Laura v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myriem S, Responsable commercial at Argana Hotel, responded to this reviewResponded 27 September 2014

Dear Guest,

Thank you for leaving us a very positive review of your stay in our hotel on Tripadvisor.

It is refreshing to hear such nice words and comments particularly in relation to how you found our hotel to be “clean” and our staff to be “friendly” and “nice people”.

We are pleased that you thought our selection of food available was “very good” and that there was “a lot to choose from”.

Many thanks again for your nice comments and review and we hope that you get to visit us again sometime soon.

Best Regards,

Myriem SOUIRI
Sales Manager
Argan Hotel Agadir

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

This was my first ever trip to Morocco and we booked the hotel after reading the reviews on here and we wasnt disappointed! we got there very late at night (near midnight) and so had missed our first evening meal as we were half board so the lady on the reception gave us a voucher to use at the snack bar the next day which entitled us to get a starter and a main and fruit for free which was very handy! Also upon arrival the lady on reception moved our room from the 1st first up to the 4th floor as she could tell we were knackered from a long day travelling and the noise outside would have kept us awake which was lovely of her to do!
All the staff were very helpful and welcoming especially the staff working in the restaurant and the hotel entertainers were very friendly too - all the kids loved them!! Think two of them were Fred and Mohammad. They had tons of energy and got everyone dancing every night!

Our hotel room was also lovely and clean and overlooked the pool and had a view of the beach.

only issue we had was with the excursions - we booked them through the hotel when we arrived which was fine but when it came to being picked up for the excursions they were either late or didnt turn up! when we contacted them (Make sure you get a phone number!!) we were told they had to rearrange due to weather etc but never bothered to contact us. We did all the excursions we wanted but most were rearranged which sometimes messed up our plans we had for the day.

Room Tip: higher rooms are quieter and obviously have a better view. rooms on the bottom floor are right next...
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  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
3  Thank LauraAbbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myriem S, Responsable commercial at Argana Hotel, responded to this reviewResponded 27 September 2014

Dear Guest,

Thank you for taking the time to positively review our hotel on Tripadvisor and we would like to take some time to respond, if we may.

It was pleasing to read how your check-in experience was one that you remembered positively as our receptionist seemed to be as helpful as she could in making things as easy as possible for you. It was very nice of you to afford her the thanks that we're sure she deserved.

Our restaurant team will be very happy that you acknowledged how you found them to be “helpful and welcoming” and it is also great to read how you enjoyed our entertainment team and the hard work they put in to ensuring everybody has a great time.

We are happy that you thought your hotel room was “lovely and clean” and that you were happy with the view that “overlooked the pool and had a view of the beach”.

In relation to your issues that you had with the excursions you booked: Unfortunately, Argana Hotel do NOT organise any excursions for our guests and have NO affiliation with others that claim to do so. This is an on-going issue that we have been addressing recently and we are truly sorry that this had an impact on your stay with us.

We again thank you for your time and for choosing Argana Hotel and we truly hope to get the chance to welcome you again very soon.

Best Regards,

Myriem SOUIRI
Sales Manager
Argana Hotel Agadir

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

Can wholeheartedly recommend this hotel in every aspect. We had interconnecting rooms, which were very useful, very clean and comfortable with a good fridge. Dining room and food choices more than adequate. Layout of hotel with a combination of modern décor and traditional Moroccan made you feel very at home. Lots of small rooms located throughout public areas, both inside and out, beautifully decorated. The most pleasing part of our stay was the entertainment. Children were kept occupied by water polo, table tennis and various water activities throughout the day, and adults with darts, aqua gym plus others. Evening entertainment was also very good with a different act on every night such as an acrobat show, snake charmer etc. All the kids enjoyed the mini-disco after dinner. We had some lovely photos taken by the Hotel photographer. Most of all a big thank you to Fahd, Ahmed and the entertainment team who made sure everyone was looked after around the pool and in the evening. All other staff v pleasant and helpful. We certainly look forward to returning there again.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
6  Thank Jacqui A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myriem S, Responsable commercial at Argana Hotel, responded to this reviewResponded 27 September 2014

Dear Guest,

Many thanks for taking the time to give our hotel a very positive review on Tripadvisor.

It is very pleasing to know that you really enjoyed our hotel and all the activities and facilities it has to offer.
We are pleased that you were very happy with the standard of your rooms and that you found these to be “very clean and comfortable”.
We have recently been upgrading the communal spaces in our hotel and thank you for your comments about how you found these to be “beautifully decorated” and how they made you feel “very at home”.

Thank you for acknowledging how you found our restaurant and it's food options to be adequate for your needs during your stay.
We have also recently upgraded our entertainment packages both during the day and night times and it is so delightful to hear that this was one of the most “pleasing” aspects that you enjoyed on your stay. We take in to consideration both adults and children when designing our entertainment package and it is great to read how you availed of and utilised all aspects of these during your stay.
It is also very nice of you to note the entertainment team and we will be sure to inform them of your nice comments and we hope the photos taken provide you with many years of good memories.

We would like to sincerely thank you once again for your very nice and welcomed review and how you acknowledged the hard work the whole team at Argana Hotel puts in to making our guests stay more enjoyable.

We also thank you for your recommendation and can only wish that we get the chance to host you once again at Argana Hotel in the very near future.

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Reviewed 16 August 2014

This was without doubt the worst hotel I have ever stayed in. I’m not sure where to start. But ill begin with the fact that we were given a filthy room which stank, a vile smell wreaked throughout the entire corridor and seemed to form from within our bathroom. The bathroom floor was sticky and dirty. The toilet had hairs all over the seat. The bed sheets were old and stained. My pregnant wife and I actually had to buy an air freshener from the local store to cover the smell. I had to argue for over 24hours with the staff to get a better room. As the pictures they show you on the internet do not reflect the actual status of the rooms. The staffs were not friendly at all and were rude to say the least. We had to ask for the rooms to be cleaned on a number of occasions and many times toilet paper was not even left for us to use – we again had to complain to get toilet roll!
The only good thing I can say about the hotel was the location and the fact they had activities such as pool and table tennis to entertain you. But they seemed to pay more attention to the outer aspects of the hotel and completely ignored the fact that the rooms where people slept and bathed were not fit for living in our eyes. I would honestly discourage anybody from booking here.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Service
4  Thank Hassan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myriem S, Responsable commercial at Argana Hotel, responded to this reviewResponded 24 August 2014

Dear Guest,

We appreciate that you took the time to leave feedback about your experiences of our hotel on Tripadvisor and we would like to take some time to respond to your opinions here.

It appears you had a number of issues relating to your room and your dissatisfaction with this is very evident. We have spoken to our front of house staff in relation to your claims on the issue over the smell that allegedly “wreaked throughout the entire corridor” and apart from your claims, there was no other evidence or complaints of this from other guests. It is not an issue that we have ever had in the past but we will investigate this further on your behalf.

We are sorry that you had to “argue for over 24hours” to resolve this issue as with the hotel being full to capacity it wasn't possible to offer you an alternative room until the next day.
We are happy that the staff were able to rectify this for you at the earliest convenience.

In relation to the photographs on our website: These are all genuine Argana Hotel photographs and show a large number of our recently upgraded guest rooms and we are saddened that you needed to question our integrity.
All our guest rooms are cleaned daily, so we are a little confused as to why you felt the need to ask for this to be done on a “number of occasions”. If something is not to a guest's liking or they have a request, all that we advise is that they 'ask' for it to be rectified and we would facilitate this as a matter of priority. We are concerned that you felt the need to “complain” in order to receive toilet roll.
Our staff receive many comments and compliments in relation to how friendly and helpful they are with guests but obviously this was not your experience in your interaction with them and we are sorry to hear this.

Thank you for your nice words in relation to how you found our hotel to have a 'good location' and that you enjoyed our free entertainment available to all guests around the pool. We hope you got the chance to avail of and enjoy these activities.

We take every aspect of our guests needs in to account when looking at the overall function of our hotel.
We have invested heavily in recent months to upgrade and rejuvenate Argana Hotel and this is reflected in our guests compliments and overall satisfaction with all features of the Hotel. Unfortunately, you do not share this opinion and we are saddened and sorry for that.

We thank you for staying with us at Argana Hotel and we wish you well on your future travels.

Best Regards,

Myriem SOUIRI
Sales Manager
Argana Hotel Agadir

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Argana Hotel

Address: Boulevard Mohamed V B.P 93, Agadir 80000, Morocco
Region: Morocco > Souss-Massa-Draa Region > Agadir
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Agadir
#14 Spa Hotel in Agadir
#15 Luxury Hotel in Agadir
Price Range: £23 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Argana Hotel 4*
Number of rooms: 234
Official Description (provided by the hotel):
Designed in a typical Moroccan style and situated in sumptuous tropical gardens, Hotel Argana strives to offer you an unforgettable stay in one of the most beautiful bays in the world where rest, relaxation and well-being will be waiting for you. Recently renovated and conveniently located 300 meters from the beach and 500 meters from the city centre, the Argana is there to delight all tastes. ... more   less 
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Also Known As:
Argana Hotel Agadir

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