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“Good - not excellent”
Review of Kenzi Tower Hotel

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Kenzi Tower Hotel
Ranked #4 of 76 Hotels in Casablanca
Certificate of Excellence
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good - not excellent”
Reviewed 11 June 2014

Solid hotel in a good location. Lovely rooms (with nespresso machines) with comfortable beds and excellent bathrooms. The Sky Bar really does offer incredible views across the city.

Why not 5*s? We tried to order some bar snacks in the Sky Bar but were told food was not available until later - no problem until we saw food delivered to another guest. Additionally there are a lot of porters/concierge staff standing outside but none that seem all that willing to help you get a taxi.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CassavaTJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi_Tower_Hotel, Guest Relations Manager at Kenzi Tower Hotel, responded to this review, 21 July 2014
Dear Guest,
thank you for taking the time to share your feedback with us. I am truly sorry that you did not have an excellent experience.

I would like to apologize for this inconviences ; we always try to do our best to make sure our guests have the best experience with us, please rest assured that this not the standards that the Kenzi Tower Hotel is aiming for.

We hope to have the pleasure of seeing you again soon for an excellent experience at the KENZI TOWER.

Kind regards.

Safaa Nid Taleb
guestrelationkt@kenzi-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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816 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 June 2014 via mobile

I stayed at the Kenzi Tower for 12 days business trip. The room and bathroom is a great size, the service is friendly if somwhat sluggish.
My main complaints is the stupid elevator system... and the absolutly dreadful wi-fi system. How can a hotel cater to the business community with a weak and unreliable wi-fi system... it is not as if the Kenzi gives you an option to connect to the internet using a cable.

Stayed April 2014, travelled on business
Helpful?
1 Thank GBlackLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi_Tower_Hotel, Guest Relations Manager at Kenzi Tower Hotel, responded to this review, 21 July 2014
Dear Guest,
I would like to thank you for your feedback, which is much appreciated and can only help us to improve our services.

Our internet connection is usually up to standards in regards to in house configuration and set up, please rest assured that our goal is to provide you the best internet connection that you need to fulfil your precious work, and the fact of keeping internet free in all hotel facilities including guest rooms even in Peak periods make a high demand on it. And that we are continuously working on that specific point with our internet provider.

Concerning our lifts, the hotel is running with 4 lifts exclusively for guests, it happens rarely that there all engaged at the same time. We do believe that our guest time is valuable that’s why we are working hard to minimize the time you are spending waiting for the elevator.

We do apologize for the inconveniences that you faced, please give us the opportunity to serve you better in the near future.

Best Regards,

Safaa Nid Taleb
guestrelationkt@kenzi-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
EastCoast
Level 6 Contributor
133 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 7 June 2014

After experiencing riads across the country, this hotel, while elegant, was pretty standard. Our room and the services were fine – clean and stylish. I don’t think that finding an interesting riad is much of an option in Casablanca, which is a very bustling city. The breakfast buffet, however, was pretty amazing.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OnOurWay038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi_Tower_Hotel, Guest Relations Manager at Kenzi Tower Hotel, responded to this review, 21 July 2014
Dear Guest,

Greetings from Casablanca!

Thank you for choosing to stay with us and for reviewing our hotel on Trip Advisor.

We are so happy that you liked our room, the breakfast and the customer service provided by our staff.

We look forward to seeing you again soon for your next trip in Casablanca.

Best Regards,

Safaa Nid Taleb
guestrelationkt@kenzi-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 6 Contributor
289 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 26 May 2014

Kenzi is a great hotel in all aspects apart from the irritating lifts!!! It is vibrant and has great views from the high floors. However, the service is not great and there is much miscommunication between guest and staff but overall it is a nice experience with a relaxing spa!!!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MHJ17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi_Tower_Hotel, Guest Relations Manager at Kenzi Tower Hotel, responded to this review, 16 June 2014
Dear Guest,

Thank you for taking the time to share your feedback with us .

It is a big pleasure to read that you enjoyed your stay with us and that you appreciated our SPA as well as the Hotel Panoramic view.

We hope to see you again soon at the Kenzi Tower Hotel

Kind regards,


Safaa NID TALEB

guestrelationkt@kenzi-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rabat
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 May 2014

Last week we organized a business meeting at this hotel. Our group stayed there for 2 night. It was a truly a unique experience. The rooms are very clean and spacious. The staff was very courteous and friendly. But Mr Kerdoudi who is a manager at the hotel deserves special praise as he ensured that we received all the assistance we needed and provided us with an impeccable customer service that would be hard to match anywhere else. It was truly a cut above the rest. Thank you

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi_Tower_Hotel, Guest Relations Manager at Kenzi Tower Hotel, responded to this review, 16 June 2014
Dear Guest,

We would like to thank you very much for having taken the time to share your last experience at

the Kenzi Tower Hotel.

We are delighted to hear that our service and facilities met your approval and that you enjoyed

your stay with us.

We look forward to welcome you for your next visit to Casablanca.

Kindest Regards,


Safaa NID TALEB

guestrelationkt@kenzi-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level 6 Contributor
123 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 14 May 2014

We were told that this is a 5 star hotel instead it could be rated as a 3 star business hotel. The hotel is located centrally. The rooms were clean and well maintained. Staff have a problem in conversing in English but were courteous in spite of the language barrier.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobbyThommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenzi_Tower_Hotel, Guest Relations Manager at Kenzi Tower Hotel, responded to this review, 16 June 2014
Dear Guest,

First of all, I would like to thank you for taking your time to inform us about your last experience at

the Kenzi Tower Hotel .

We are happy to read that you did appreciate our service, rooms as well as our location.

Respectfully,


Safaa NID TALEB

guestrelationkt@kenzi-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level 6 Contributor
505 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 13 May 2014 via mobile

As a business hotel, this is very comfortable for Casa. There are few bit minor things I'm willing to overlook as the beds were comfy and the rooms spacious and spotless. Sure, the shower head sprayed everywhere but the large shower "room" with seating, tub and glass doors were a nice luxury. So, the reading lamp flickered, but I had this amazing view toward the mosque and ocean. Room service was better than the buffet on the 2nd floor. However, the traffic in Casa in general and also front of the hotel is unreal. The noise pollution requires earplugs as it is nonstop. I was on the 19th floor and all I heard were horns. Service was very pleasant except at check out where I was asked to write a statement that I did not use the mini bar during my entire stay. The front desk at check out almost found that unbelievable but anyone just had to look at my room service bill to see that there was no need to use the mini bar (and who doesn't travel far from home without their own snacks as you just never know?). The dinner and breakfast buffet were quantity over quality but not bad overall. The desserts were the stars of the buffet at dinner. I did not have time to use the spa area but my colleague told me everything but the pool was out of order but this was not unexpected. I felt safe enough even though there were no peepholes and the hotel floors were not restricted access which is usually typical in any large business hotel. I will be back in 10 days so maybe I will make time to try the other amenities.

Stayed May 2014, travelled on business
Helpful?
1 Thank CzechMate2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kenzi Tower Hotel

Property: Kenzi Tower Hotel
Address: Twin Center Angle, Blvd Zerktouni, Casablanca 20000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 76 Hotels in Casablanca
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kenzi Tower Hotel 5*
Number of rooms: 237
Official Description (provided by the hotel):
The Kenzi Tower is a majestic, twenty-eight storey, high-rise tower which has been entirely designed and built by the famed Architect, Ricardo Bofill, transforming luxury and conviviality into an art form.The Hotel is ideally located in the trendiest and most vibrant downtown setting in the very heart of the Kingdom of Morocco’s economic capital, Casablanca. It offers the ultimate experience in convenience to our valued Guests, situated only just half an hour away from The Mohamed V International area. The Kenzi Tower Hotel, asserts its stunning position, the 28 storey B tower of the Twin Center, as the ideal venue, whether for business or pleasure. The Hotel evokes a contemporary statement by its concept design, combining ultra-modern facilities with just that dash of traditional Moroccan style, distinguished by its World-class amenities, service by Multi-lingual, highly-trained staff and, without hesitation, its breath-taking, panoramic, city view over Casablanca, the Harbor and the sumptuous Hassan II Mosque, set on the sea.The 237 rooms and Suites of The Kenzi Tower Hotel combine bespoke, customized elegance in modern interior design and unrivalled comfort, in aWarm and well-cared for atmosphere. Ranging from 38 square meters to225 square meters in size, all guest room and suites feature groundbreaking high technology amenities as well as vast bathrooms conceived to create a unique,private area for a relaxing, off the charts guest experience of wellbeing, in total safety. ... more   less 
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