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“Themed luxury suite with big fluffy bed”
Review of Art Palace & Spa

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Art Palace & Spa
Ranked #25 of 76 Hotels in Casablanca
Newcastle, Australia
Level 5 Contributor
69 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Themed luxury suite with big fluffy bed”
Reviewed 7 August 2014 via mobile

The room was actually a suite complete with two toilets and separate lounge/bar area. It felt luxurious with the themed decor and large fluffy bed. (We had the Shakespeare suite). Buffet breakfast was included, with a nice variety of foods. The location is an easy walk to the mosque and other attractions and only a 30MAD taxi ride from ctm bus station (300MAD for airport transfers). The negatives for us were that the wi-fi was very slow in our room and the cost of room service/mini bar meant that we went out to eat and drink rather that stay in to enjoy the room. Overall a good choice when staying in Casablanca.

Stayed August 2014, travelled as a couple
Helpful?
3 Thank maitai2203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_ElAmrani, Responsable relations clients at Art Palace & Spa, responded to this review, 3 March 2015
Google Translation
Cher Voyageur,

je tiens à vous remercier d’avoir choisi notre hôtel et pour votre avis positif sur Tripadvisor. Nous sommes ravis que la suite Shakespeare vous ait plu. Nous sommes ravis de lire que vous avez apprécié notre emplacement et notre service. Votre commentaire a été porté à la connaissance de l’ensemble du personnel. Nous accueillons toujours nos clients avec autant de plaisir et espérons vous revoir parmi nous très prochainement.
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142 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Cairo, Al Qahirah, Egypt
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 August 2014

My family and I stayed at Art Palace Suites & SPA at Casablanca. Despite the fact that the hotel is not on a main road, the hotel rooms were fantastic, spacious and well furnished. They were very clean. Food was good and the staff were very friendly. I really recommend staying there if you are at Casablanca, Morocco.

Room Tip: Ask for the Royal Suite.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Amr B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_ElAmrani, Responsable relations clients at Art Palace & Spa, responded to this review, 3 March 2015
Google Translation
Cher Voyageur,

Je tiens à vous remercier d’avoir choisi notre hôtel lors de votre séjour à Casablanca et pour votre avis positif sur Tripadvisor. Nous sommes ravis de lire que vous avez apprécié notre emplacement et notre service. Votre commentaire a été porté à la connaissance de l’ensemble du personnel. Nous espérons que vous n’hésiterez pas à renouveler votre séjour dans notre établissement.
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Belfast, United Kingdom
Level 5 Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 August 2014

Summary
• Our room was excellent, with great facilities.
• A lovely little swimming pool within a great spa complex.
• Very good breakfast.
• Attentive staff
• Not a great location, although we were only really staying in Casa to change trains, so being a distance from Casa Voyageurs wasn’t the best choice.

Location

The hotel is located in a residential area, about 5km/3 miles from Casa Voyageurs train station, and just behind the Barcelo Casablanca Hotel. From the hotel, we walked down to the seafront, which was a little disappointing. However, there are great views of the Hassan II Mosque, and also the bay from this part of the seafront. We also struggled to find somewhere to eat in the area, but I think this was due to it being Ramadan, and a lot of the restaurants weren’t open at the time. We eventually found a great Italian restaurant (Le Resto) a stone’s throw from the hotel on the junction of Boulevard d’Anfa and Boulevard Mohammed Zerktouni.

Rooms

Our room was amazing, as you would expect from looking at the website/other reviews. However, considering the hotel is 5 star, some of the decor and furniture was a little tired looking (not excessively so – for a lesser star hotel, I wouldn’t have mentioned it), with some chipped paintwork etc. Our room/suite had a cloakroom, a large lounge area with bar, a separate bedroom with huge bed, and a spacious bathroom. The complimentary toiletries were good, but not amazing. Fluffy bathrobes were included. The windows opened on to Juliet balconies, but with no view to speak of, a full balcony wasn’t missed.

Facilities

Although the hotel doesn’t have an outdoor pool, the indoor pool was very relaxing. It was actually more like a very large Jacuzzi, with a waterfall and mood lighting. We had a great time splashing around in the pool both on the afternoon we arrived and the following morning before we left. There is a full health spa with hairdresser, beauty treatments and hammam, but as we didn’t use any of these facilities, I can’t comment on them.

The hotel had excellent in-room wifi.

Service

The staff were all very accommodating, from the porter and reception staff, to the spa staff. The waiter at breakfast was particularly helpful and friendly. However, we did get the feeling that this is not really a family hotel.

Food

Breakfast was very good, and included food that was cooked to order. The freshly made scrambled eggs were very welcome after staying at a hotel with buffet breakfast, including bulk-made scrambled eggs. The fruit salad was also delicious. (We were told that the breakfast is normally buffet-style, but as we were staying during Ramadan, it was made to order for the small number of guests staying.)

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank samanthani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_ElAmrani, Responsable relations clients at Art Palace & Spa, responded to this review, 3 March 2015
Google Translation
Cher client,

merci d'avoir pris le temps de donner votre avis sur votre séjour à Casablanca. nous sommes ravis que votre halte dans notre établissement ait été à la hauteur de vos attentes. Votre commentaire complet et clair a été pris en compte et nous permettra de nous améliorer en ce sens.
Nous sommes ravis que l'hôtel ait été à la hauteur de vos attentes et espérons vous revoir très prochainement !
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Prague, Czech Republic
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 July 2014

The staff were just so accommodating and really made our stay so much better. The hotel itself is beautiful and a rare find in that it is tranquil but in the middle of a very busy area. Excellent - would definitely stay there again.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Kolin12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_ElAmrani, Responsable relations clients at Art Palace & Spa, responded to this review, 4 March 2015
Google Translation
Cher Monsieur,

Vous avez pris le temps de répondre à notre enquête pour nous transmettre vos félicitations, et je vous en remercie.

J’ai fait part à mon équipe de vos encouragements, pour qu’elle soit consciente que leurs efforts quotidiens contribuent à répondre à vos attentes et à votre satisfaction.

Des témoignages chaleureux comme les vôtres sont nos meilleures récompenses : un grand merci à vous.

A très bientôt chez Art Palace Suites & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cherry Hill, New Jersey
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2014

Central in location. 20 minutes from train station. Lobby is a bit small. Our two bedroom suite was excellent. Luxurious with outside patio. Excellent breakfast included. Nice staff. Didn't try their restaurant.

  • Stayed April 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank JAM124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_ElAmrani, Responsable relations clients at Art Palace & Spa, responded to this review, 4 March 2015
Google Translation
Cher Monsieur,

Au nom de toute l'équipe de L’Art Palace, nous tenons à vous remercier pour vos félicitations et vos encouragements. Je serai ravi de vous rencontrer lors de votre prochain passage à Casablanca.
A très bientôt. Cordialement
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Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2014 via mobile

Very clean and tidy Hotel, the room (Elvis) is spacious with a very comfortable bed and a nice living room. the location is also in the middle of Casa, whether for business of tourism.
Very friendly and helpful team.
The spa is also great, very clean!!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Fadi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_ElAmrani, Responsable relations clients at Art Palace & Spa, responded to this review, 4 March 2015
Google Translation
Cher Monsieur,

Nous sommes heureux que vous et votre famille aient apprécié notre établissement. L'équipe de L’Art Palace Suites & Spa et moi même tenons à vous remercier de votre commentaire. Vous encouragements nous motivent à persévérer dans la qualité de service et de notre restauration. A très bientôt et une belle pensée à votre famille.

Bien cordialement
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Southampton, United Kingdom
Level 6 Contributor
111 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 29 June 2014

Stayed for a week in the Arts Palace whilst in Casablanca on business. The rooms are very well presented, each room has a theme and carries that theme well. I was given the "Napoleon" room which consisted of a large king size bed, with a separate lounge, two bathrooms and a bar.

The hotel itself is in very good condition and also includes a Spa in the basement where you can either take a swim, get a haircut, a massage etc. The rates are very reasonable.

There is also a bar which serves a wide range of beers and spirits and usually has quite a good atmosphere.

Overall, very satisfied, was provided with a good nights sleep in a clean and comfortable surrounding.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ichdienme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehdi_ElAmrani, Responsable relations clients at Art Palace & Spa, responded to this review, 4 March 2015
Google Translation
Cher Monsieur,

Un grand merci pour votre commentaire rassurant et encourageant.

L'ensemble de nos équipes s'emploie chaque jour à satisfaire au mieux notre clientèle et vos remarques nous encouragent à continuer dans ce sens.

Nous serons attentifs de proposer une qualité constante au quotidien à nos clients.

A très bientôt et au plaisir de vous revoir dans notre établissement.

cordialement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Art Palace & Spa

Property: Art Palace & Spa
Address: 4 Rue du Soldat Benhamou | Boulevard d'Anfa, Casablanca 20500, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Casablanca
#11 Spa Hotel in Casablanca
#21 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Art Palace & Spa 5*
Number of rooms: 25
Official Description (provided by the hotel):
Member of Chateaux & Hotels Collection, the Art Palace invites you to discover its 25 luxury themed suites combining design, elegance, originality and high technology. Located in the heart of the business & shopping district of the white capital, the Art Palace offers an unparalleled range of services for your comfort and well being with a tailored service experience to make you feel home . The suites feature designed furniture’s and equipments. ... more   less 
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Also Known As:
Art Palace And Spa
Art Palace Hotel Casablanca

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