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“Brilliant”

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Sofitel Casablanca Tour Blanche
Ranked #2 of 75 Hotels in Casablanca
Certificate of Excellence
Johannesburg, South Africa
2 reviews
“Brilliant”
Reviewed 15 May 2014 via mobile

Great hotel! Friendly staff, went out of way to assist. Rooms are beautiful and views on sea side great. In house restaurant got great food and breakfast is a feast. It is near the centre of town and huge medina. ATM available around corner. Overall great experience.

Stayed May 2014
Helpful?
Thank CDB51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, Directeur général at Sofitel Casablanca Tour Blanche, responded to this review, 26 May 2014
Dear Guest,

We are delighted to hear that you enjoyed your stay with us at Sofitel Casablanca Tour Blanche and thank you for the positive review of our hotel.

We share all the feedback with the staff; it will give them more motivation. We are happy to know you had the opportunity to enjoy one of our great luxury rooms with their outstanding view and our generous breakfast buffet.

We hope to have the pleasure to welcome you back again in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,339 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Naples, Italy
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 4 May 2014

I was at Sofitel Casablanca for a night only cause the delay of my airplane flying to Rome and I had a great hospitality experience. The hotel is a great new structure and the lobby is superb for business meetings. promise to stay there again.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank davide n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, Directeur général at Sofitel Casablanca Tour Blanche, responded to this review, 6 May 2014
Dear Guest,

We are delighted to hear that you enjoyed your stay with us at Sofitel Casablanca Tour Blanche and thank you for the positive review of our hotel.

We hope you will have the opportunity to visit us, it will be a great pleasure to welcome you back again in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 April 2014

A nice stylish hotel located at the center of Casablanca, more on the older area side. Its service was quite good, although ordering a car to the airpot can be expensive. I got an upgrade after a delay of waiting for my room to check-in, which was nice. Its bathroom looks nicer than the actual bedroom, strangely. The lobby bar and restaurants were very good quality and staffs were very nice and helpful. I would recommend it.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ting S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, Directeur général at Sofitel Casablanca Tour Blanche, responded to this review, 29 April 2014
Dear Guest,

We are delighted to hear that you enjoyed your stay at Sofitel Casablanca Tour Blanche.

We share all the feedback with the staff, who works extremely hard to provide the best service. Your comments help us to improve our level of service every day.

We hope to have the pleasure to welcome you back again very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 April 2014

We stayed here for one night in March of 2014. Overall, our stay was fine but I wouldn't return.

Our room was not ready when we arrived so we were treated to a welcome drink and snack in the lobby bar for adults and kids, which was nice. Staff was very nice and helpful, and friendly to kids.

The room was nice, quite comfortable and roomy, and well set up. However we could get almost no wi-fi connection in our room (and lobby wasn't exactly fast either) which was a big deal for us as we needed access to email for business reasons and to keep the kids happy. I did call the front desk about it and they tried to help us connect another way but it didn't help. Wi-fi just didn't work in our room, and they didn't move us to another room. The shower in the room was nice and VERY clean - I lost a bracelet while I was at the hotel so I had to check out shower drain and it was remarkably clean, I lifted the chrome grill that was over the drain expecting to see some grime and gunk but there was none! So kudos to cleaning staff. But alas, no bracelet.

However, the indoor pool, which we were looking forward to as a family, was a real disappointment, and quite gross. It was small and the water was murky - if you looked near the underwater lights you could see stuff floating around in there, and the ceiling was dripping water (not just condensation, was coming in from cracks in the ceiling) down into the pool, tiles peeling off. Yuck. We got out quite quickly! Definitely needs a good cleaning and that whole area needs a refurbish. Fitness area was cleaner, we used the treadmill; we did not have time to use the spa.

Food was pretty good - we ate dinner in one of the restaurants which was open early enough for kids and there was good selection for everyone and prices were not bad for an upscale hotel. We had breakfast in our room, which ended up being the highlight - amazing selection of food, pastries, juices, great coffee, at not a bad price, considering, and there was some issue with the waffle iron, so they first brought the kids pancakes instead, called twice with an update on the waffle, and finally brought a huge platter of treats up with the waffle. We were stuffed!

Staff wasn't quite sure what to do about my lost bracelet, didn't seem like there was a central lost and found, and I had to prompt them to take my contact info in case it showed up (it didn't, but that is my fault for losing it, not theirs - I had been wearing it that day so probably lost it in the pool or workout areas).

The car service that the hotel offered was all booked the day we left, but the concierge organized a taxi for us (with seatbelts! Many of the Casablanca cabs don't have seatbelts for car seats or kids, just FYI if you are traveling with a family) and the car was clean, with bottled waters, and driver was just as nice as if he was the hotel driver. It was only about 30 mins drive in the middle of the afternoon, no traffic.

Although the staff was nice, I would not stay here again due to the wi-fi issues and the pool; I've stayed at other Sofitels around the world, as well as at other hotels in Morocco and this wasn't worth the extra price we paid.

Room Tip: We were in a corner suite near the top of the hotel - view was nice but wi-fi connection was terribl...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, Directeur général at Sofitel Casablanca Tour Blanche, responded to this review, 10 June 2014
Dear Guest,

We are sorry that your stay did not meet all your expectations.

Thank you for taking the time to tell us about your experience. Your comments will allow us to improve our service. Since your last stay, our wireless network has been fully renewed and a full refurbishment is scheduled for the swimming pool.

We hope to have the opportunity to welcome you back in Casablanca very soon and make your stay memorable.


Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 19 April 2014

Spent three nights here recently and was somewhat disappointed. Quite large hotel with plenty of staff all willing to help out with any issues. Executive room was small and bed was uncomfortable. Had a snack in the bar - just OK but drink prices outrageous. Ate in the restaurant one night and the food was good but nothing special - somewhat overpriced. Will search out an alternative on next visit.

Room Tip: Good view of city from upper floors.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank conagra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, Directeur général at Sofitel Casablanca Tour Blanche, responded to this review, 28 April 2014
Dear Guest,

Thank you for taking the time to tell us about your experience. Your comments will allow us to improve our service.

We are sorry that your stay did not meet all your expectations and we did not have the time to meet during your stay.
Ours Luxury rooms are 35 sq m2, all equipped with “My Bed”, our exclusive bedding system. Your full satisfaction is our aim, so, we can prepare your bed at your convenience upon request.

We hope to have the opportunity to welcome you back in Casablanca very soon, all the staff at Sofitel Casablanca Tour Blanche will remain at your disposal for any request you may have during your stay.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 13 April 2014 via mobile

The best thing about the hotel is it's staff. Very friendly and smiley. One remark is the hotel should create more atmosphere for its lounge bar. But overall the place is very good for business trip and the location is in the center of the city.

Stayed April 2014, travelled on business
Helpful?
Thank Tino S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, Directeur général at Sofitel Casablanca Tour Blanche, responded to this review, 17 April 2014
Dear Guest,

We are delighted to hear that you enjoyed your stay with us at Sofitel Casablanca Tour Blanche and thank you for the positive review of our hotel.
We share all the feedback with the staff, who work extremely hard to provide the best service, it will give them more motivation.

We are sorry you couldn’t assist to one of our live performances at the bar. We have special events frequently and I hope during your next visit you would appreciate the ambiance.

We hope to have the pleasure to welcome you back again in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 April 2014 via mobile

Everything is good about this hotel comparing to the other hotels located in the area. The thought of adding an extra bed in the room is not like able pleasant because the rooms are quite small in size but all other services are good in general!

Stayed March 2014
Helpful?
Thank AbuDhabi143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas G, Directeur général at Sofitel Casablanca Tour Blanche, responded to this review, 11 April 2014
Dear Custumer,

We are sorry that your stay did not meet all your expectations.
Ours rooms are 35 sq m2, and with an extra bed (equipped with “My Bed”, our exclusive bedding system) you may not enjoy all the comfort of the room as usual.
For your next reservation we can suggest to enjoy one of our suites, that are 65 sq m2 and you will have more space to spend a wonderful time at Sofitel Casablanca Tour Blanche.

Thank you for taking the time to tell us about your experience. Your comments will allow us to improve our service.

We hope to have the opportunity to welcome you back in Casablanca very soon.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Casablanca Tour Blanche

Property: Sofitel Casablanca Tour Blanche
Address: Rue Sidi Belyout, Casablanca 20000, Morocco
Phone Number:
Region: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 75 Hotels in Casablanca
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Casablanca Tour Blanche 5*
Number of rooms: 171
Official Description (provided by the hotel):
Located in the heart of the business district in the city center, the 24-floor Sofitel Casablanca hotel towers above the white city. Opposite the Hassan II mosque, the hotel has 141 rooms and 30 suites, each of which boasts an innovative design combiningcomfort, modernity and luxury. The building's first 4 floors boast charismatic architecture and guest amenities: 2 restaurants, 1 bar, a spa across 2 floors, 1 ballroom, 3 meeting rooms, 1 penthouse uniquely for bespoke services, private car park. ... more   less 
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