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“Nice place to start a trip” 4 of 5 bubbles
Review of JM Suites Hotel

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JM Suites Hotel
Ranked #60 of 75 Hotels in Casablanca
New York City, New York
Level Contributor
115 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Nice place to start a trip”
4 of 5 bubbles Reviewed 26 April 2014

Stayed here one night. Rooms were clean and well laid out. Beds were comfortable and bathrooms were of good quality. The property is walking distance to the souk and the light rail which was helpful. Recommended.

  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Seven_Continents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JmSuites, Directeur général at JM Suites Hotel, responded to this review, 27 April 2014
Dear Estimated Guest,
On Behalf of Jm suites Hotel team, we would like to thank you for your positive comments and the time of giving your feedback witch is very valuable to us .
Looking forward to welcoming you soon again .
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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139 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Turkish first
  • Any
English first
Edmonton, Canada
Level Contributor
79 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
2 of 5 bubbles Reviewed 23 April 2014

I had a very hard time finding a decent place to stay in Casablanca that wasn’t out of this world expensive, and finally decided on JM Suites. My husband and I stayed for one night at the end of a two week trip around Morocco, where we had stayed in many great riads. When I walked into the lobby I was impressed by the cool, sleek décor. Check in went well and we headed up to our room. When I first walked into the room I was relieved, but the more time I spent in there, walking around and looking at things, the more let down I became. The most glaring point was the shower. There was mold in the shower, so much so that I could smell it when I was in there showering. The room with the shower and the sink are separate from the room with the toilet, which we found quite odd. Add to that the “WC” written up the doors and it made the décor very confused. The kitchen tap was loose and there was water leaking onto the counter.

There were a few positives of the room. The bed was very big and soft, which is rare for Morocco, and comfortable. The room itself was fairly big and had a separate couch, plus a desk and chair. Wifi was pretty decent as well. Breakfast was included and mediocre. Meats, cheeses and fruits/veggies looked like they'd been out for a while. The lady at the egg station disappeared as soon as we walked in.

There was a tiny balcony with a glass door off of our room that didn’t close properly. We were facing a very busy street and the noise was incredible at all hours. I had a very rough time sleeping. I called down to the front desk to ask if we could be moved and was told the hotel was full, which is fair, but he was very unapologetic and detached.

Now here comes the really bad part.

We went out in the morning and came back around 10:30am. We found a maid in our room cleaning up. This was confusing to us as we were checking out only an hour and a half later. We entered the room and took off our shoes and she continued to clean the room. This was quite awkward and uncomfortable. We went out again and mentioned this to the front desk staff on our way out. He called somebody and then told us she had thought we were there for two nights. When we returned, we noticed that the comment card we had filled out that we were going to leave at the front desk was gone.

We had an airport transfer arranged for noon. As we were waiting in the lobby for our driver, the same young man at the front desk confronted me. He said "Can I talk to you for a second?" and proceeded to ask me about comments we had written on the card. He questioned her about the call the previous night - "Who did you talk to? Who was it?", even though I had no way of knowing as it was not face to face. We also mentioned the dirty bathroom. He had a very confrontational tone and made me feel very uncomfortable. When we fill out a comment card at a hotel, we do not expect to be confronted on the spot about it. It was almost as though he did not believe in the comments we wrote, even though he could have gone and looked in the room himself. He gave an offhanded "Sorry", but it was not sincere.

Even though there were a few things we did not like about the hotel, our experience would have been average if it were not for this very unprofessional encounter at the end of our stay. The comment card should not have been taken out of our room in the first place, and we should not have been confronted in this way.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MissWanderlustCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JmSuites, Directeur général at JM Suites Hotel, responded to this review, 25 April 2014
Dear Guest ,
On behalf of the team , we present are apologies for the inconvenience that was caused to you .
We will take the immediate actions to correct such discrepancies .
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Casablanca hotels

Paris, France
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 9 April 2014

Used to be excellent place to stay, but now turned average/poor because of repeated noisy/loud music evenings.

BIG PLUS
- Staff (guards, reception, room service, restaurant) is very helpful, and surprisingly good compared to all other hotels in Casablanca
- Hotel is quite modern, design is cool, rooms are well equipped, clean, with small kitchen (which is great!), WiFi works well
- Excellent location in Casablanca downtown, in a safe district
- Breakfast was significantly improved, this results is a very delicious morning experience.

BIG MINUS
- Since a few months, the hotel management changed its restaurant/bar activities, which leads to regular NOISY evenings (with life music) - you won't have a quiet evening until midnight at earliest !! You should check in advance if you'll have quiet evening... or not !

Room Tip: Avoid 1st floor (you hear reception talks), then rooms on the facade (traffic). The higher the bett...
See more room tips
  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Spineux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JmSuites, Directeur général at JM Suites Hotel, responded to this review, 25 April 2014
Dear Valued Guest,
On behalf of the team we would like to thank you for taking time to submit your comments .
We are considering your comments and of course lower the volume of the restaurant right away .
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 20 March 2014

Nice small hotel in walking distance to the centre and Medina. Given free drinks on arrival while we checked in. Very friendly staff Good sized clean room with lounge, tv, kitchen area, desk and large double bed. Coffee machine and fridge with drinks provided. Good buffet breakfast with option for omelet cooked to order. Also used their taxi shuttle service from airport to hotel which cost 40 euros.

Room Tip: Check balcony door locks. Ours was broken, although wasnt a problem as i dont think anyone could hav...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SteadyEddieLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JmSuites, Directeur général at JM Suites Hotel, responded to this review, 25 April 2014
Dear Valued Guest,
On behalf of the team of Jm Suites Hotel , we would like to thank you for your great feedback .
looking forward to welcoming you soon in your home .
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 14 March 2014

This was a great hotel located in the heart of Casablanca. The staff was extremely helpful and helped secure a restaurant reservation for Rick's Cafe. The rooms were clean and extremely comfortable. The room features a small cooking range and refrigerator. While we did not use the small kitchen it was a nice bonus. Would definitely recommend to anyone traveling through Casablanca. The neighborhood is nice and we felt comfortable walking through the streets at night.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JmSuites, Directeur général at JM Suites Hotel, responded to this review, 17 March 2014
Dear Valued Guest ,
On behalf of our team , we would like to thank you for your great comments and very positive feedback .
Hoping to host you very soon again .
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Plains, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 23 January 2014

This hotel was a great way to start our 2 weeks in Morocco. the staff was very nice, it is well located, the rooms were very large, and there was a lot of hot water. We did not eat the breakfast there: there are much cheaper options nearby.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jsrose235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JmSuites, Directeur général at JM Suites Hotel, responded to this review, 26 January 2014
Dear valued guest ,
On behalf of the Jm suites Hotel Team, we would like to thank you for your great comments and feedback .
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lomita, California
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 16 January 2014

JM Suites Hotel is very centrally located and the rooms are very big and comfortable with kitchen, microwave, sofa and desk. The staff is very helpful and attentive, when they found out that it was our 25th wedding anniversary, they sent up a beautiful fruit basket with a whole pineapple as the center piece. We had an issue with the WiFi, called the front desk, and soon one of the staff came up to trouble shoot. He replaced the router and it worked perfectly in a matter of minutes, very impressive trouble shooting. We did not eat at the hotel but there are plenty of restaurants close by, from fast food to finer places as well. We had a junior suite and it was very tidy with lots of space. Very comfortable

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LomitaTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JmSuites, Directeur général at JM Suites Hotel, responded to this review, 20 January 2014
Google Translation
Cher Hôte,
Nous sommes extrêmement reconnaissant pour votre commentaires très positifs et espérons avoir l'occasion de vous accueillir dans un avenir proche au Jm Suites Hotel.
Cordiales salutations .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JM Suites Hotel

Property: JM Suites Hotel
Address: 161 Angle Rachidi Boulevard & Moulay Hassan First Ave | Area Moulay Youssef, Casablanca 20000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#27 Spa Hotel in Casablanca
#40 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): £
Hotel Class:4 star — JM Suites Hotel 4*
Number of rooms: 22
Official Description (provided by the hotel):
Luxury Boutique-hotel, located in the heart of financial district of Casablanca, near the Sacre- Coeur Church and the old Medina, Jm Suites Hotel offers you 22 technological suites with free Wi-Fi connection, Kitchenette in each room and all a modern comfort of a 5 star hotel. Each modern and design Suite is equipped with a complete furnished kitchenette, A/C, LCD screen offering over than 300 free TV channels in 6 different languages, Home-cinema, DVD player and a free Wi-Fi and since 2012 a double glazing system. Most Suites have a balcony or a terrace (over 50m2) overlooking the Art-Deco area and ideal for a romantic dinner. Eco-Responsible Hotel. From services that build our reputation: daily turn down service, pillow menu, and of course a great welcoming and quality of service. ... more   less 
Reservation Options:
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Also Known As:
Jm Hotel Casablanca

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