I have stayed many times and the cascade and love many things about the place. The staff are lovely, the rooms are clean and the beds are confortable. The bes thing about the hotel is the lovely roof terrace where you can have tea and meet other travellers or just relax in a social space that so many hotels lack. The terrace is also run by the lovely Rushdie, a great friendly man who is willing to give excellent advice on Fes. Also, it is worth pointing out that while spending over 3 months in the hotel in total, I have never experienced any theft from the rooms or any other problems with the staff.
However, despite all this the hotel has lost my business because of its awful management. It is the only hotel in Fes, and perhaps in Morocco, that allows 'false guides' to freely roam the hotel at all hours of the day and night attempting to rip tourists off, deal drugs and even be openly hostile and agressive. On many occasions I have had to assertively ask them to leave us alone. One night one even knocked on our door late at night for no apparent reason, which makes you feel insecure in an otherwise secure hotel. Added to this, if any of the other guests decide to make noise in their room, by sitting up all night drinking as they tend to, you will receive no help from the night staff who are unwilling to ensure you get a good nights sleep.
In short, this old hotel is a place where drinking and drugs are tolerated which means that you are unlikely to get a good nights sleep.
- Official Description (provided by the hotel):
- Hotel Cascade situated in the entrance of the old-Medina right next to Bab Boujloud gate. Staff are available 24 hours a day and can organize excursions for an extra charge. Additional facilities available include a currency exchange. Located in a traditional, safe neighbourhood :) ... more less
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