We were the only people staying in the Riad couple of weeks ago. Its a beautiful place, huge room, very clean, lovely gardens, great views from the roof terrace.
We were welcome by a taxi driver we booked via Riad to be told in very angry way that he was waiting for over an hour and nobody told him what time we were going to arrive.
The receptionist spoke very good English, he showed us to our room. Was surprised when after we were left alone one of the staff members came up without nocking on the door, just walked in with a tray of mint tea. Its lovely, but rude in a way. Especially when the loo door is more or less see through and is on the stairs leading to the room.
Breakfast was nice, but having same food for 3 days in a row its not very enjoyable. 2 pieces of spread cheese, butter, honey, jam a 4 small pieces of bread type pancakes and small bowl of black olives, glass of orange juice. Nothing else to choose from. We have ordered our breakfast to be ready at 9am and only when we walked down the lady started preparing our table, we finally started eating at 9:30am. Service is incredibly slow. And it was only two of us staying there! How long does it take to get breakfast for 2 people ready??? Coffee however was absolutely perfect!
We didn't spend much time in the Riad in our first 2 days but decided to stay by the pool on our third day.
Was surprised that the towels from the day before were still by the pool next morning. Pool only got cleaned at lunch time. You would expect to have pool cleaned first thing. Everything is left laying around until next day when cleaners come in.
There are many staff literally doing nothing. two security guys which are just standing all sitting around doing nothing all day long. there is absolutely no need for security as there is no way anybody would get through . 2 maintenance people, one sitting and the other one standing and pretending to do some work just playing with a screwdriver. looking very bothered by us walking past them like we interrupted what they were doing. other 2 guys which who knows what they were doing.
Cleaners are however very good,
Don't expect your fridge to be topped up with water, you only get 2 little bottles on your arrival. If you ask for more, you will be charged at the end of your stay, and nobody will warn you about that.
Nobody would ask you if you need anything when by the pool. The supposed great restaurant is not there. You need to pre-order your dinner by 2 pm on the day. menu is in French and Arabic only with no prices mentioned anywhere.
The bar was also shut.
The Riad is in a great location, min away from the heart of Medina. Very easy to find.
the place has a great potential, but need to step out their game with the customer service.
The riad owner needs to think about it and maybe get a proper manager in to show them how to run successful hotel where people would like to return to.
we will definitely not return to this place and will not recommend it to anyone either.
- Official Description (provided by the hotel):
- Riad Alkantara is an exceptional location within the walls of the medieval city of Fes; it is a hidden enchantment in the heart of a shaded area surrounded by 5 riads of different periods and architectural styles that have been restored with patience and passion to unite modern comfort and the splendours of the past in an exquisite alchemy. The garden has a vast swimming pool surrounded by greenery and supplied with pure spring water, there are many fountains and patios, where you can relax and listen to the birds soothing singing. At nightfall the delicate light breeze from the Atlas Mountains highlights the assorted fragrances of musk, jasmine and honeysuckle. The oriental sweetness and delicacy is revealed. In the vein of Italian theatre, the esplanades located at various levels are very well adapted to all types of events, whether cultural, artistic or just for amusement. Riad Alkantara also has its lounge bar and smoking area on a shaded terrace, a restaurant where cuisine inspired from all over the world is served, traditional Moroccan cuisine which is served in the guest dining room, a shop selling traditional Moroccan clothes and decorative items ... more less
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